Customer Service Administrative Assistant

SUZANNE AKKAWI

**** ********** **** *******, ** *7063 CELL: 619-***-**** ***********@*****.***

CAREER OBJECTIVE: OFFICE ADMINISTRATIVE ASSISTANT

OBJECTIVE SUMMARY

Bilingual banking professional seeking a career change in the field of administration. A proven track record in

high volume customer service environments. Exceptional customer support skills, strong numerical skills and a

positive attitude with a strong commitment to quality. Proven ability to handle a diverse client base, resolve

problems and process transactions quickly and accurately.

QUALIFICATION HIGHLIGHTS

Accurate Records Processing Data Analysis Performance Awards

Interdepartmental Coordination Balance Ledgers Exceptional Customer Service

Cashiering Reconcile Reports Written Communication Skills

Database and Spreadsheet General Filing Oral Communication Skills

Word Processing and Computer Proficient Analytical and Detailed

Presentations

Microsoft Office Suite Bilingual – English and Arabic

Superior Math Skills Typist

ACCOMPLISHMENT

Selected as “Employee of the Month” at Citigroup for bringing account irregularities to

supervisor’s attention as Fraud Specialist.

EXPERIENCE

09/2012 to 12/2013 Bank Teller

US Bank – San Diego, CA/ Moreno Linda Vista

• Accurate compiling and processing of financial data, ledgers, cash, and

accounts.

• Routine calculations using database and mathematical formulas.

• Coordinate with customers, personnel, and other branches to resolve issues

promptly and effectively.

• Demonstrate a positive can-do attitude and develop a customer first culture.

• Cross-sell U.S. Bancorp products when appropriate by referring clients to

segments partners where appropriate.

• Deliver top performance while following procedural and regulatory rules to

ensure the safety and security of customer and bank assets.

07/2005 to 10/2011 Bank Teller

Citigroup – Glendale, CA/ Hoboken, NJ

• Reconcile and process records in computer database; changed address,

validated pin numbers.

• Tracked investment accounts timelines to notify customers of maturity.

• Drove efforts in the branch to identify and implement service behaviors that

improved the overall customer experience.

• Contributed to branch “huddle” presentations; performance assessments and

coached with manager effectively execute all step-up routines.

• Proactively educated customers on utilizing available access channels (i.e.

ATM, Online and Telephone Banking).

06/2003 to 07/2005 Fraud Specialist

Citigroup – Englewood, NJ

• Responsible for verifying customers’ signatures by using computer applications

Script and SignPlus.

• Studied and analyzed transaction activity in search of fraud.

• Discovered forgeries and counterfeit items by scrutinizing signatures, unusual

account activity and personal information, effectively preventing losses to both

customers and Citibank.

EDUCATION

2014 High School Diploma: General Studies

High School Name – New Jersey, NJ, United States

EXPLANATION FOR GAPS IN EMPLOYMENT

10/2011 to 09/2012 Full-time caretaker for ill mother.

12/2013 to 05/2014 Enrolled in online courses for professional advancement.

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