Customer Service High School
Resume:
MOE MASOUD
Brentwood, TN 37027
Cell Phone: 615-***-****
e-mail: acfbu3@r.postjobfree.com
Dear Sir or Madam:
I am a youthful, highly energetic individual with a professional appearance.
Making customers feel welcome and greeting everyone with a smile is second nature.
I enjoy taking the opportunity to put my best foot forward in any situation.
In addition, I realize the importance of working with others in a team environment to provide top levels of
customer service
and achieve company goals and objectives.
My strengths include:
Strong interpersonal, communication, and human relations skills.
Reliable, conscientious, and optimistic. Comfortable in front of people.
Can communicate comfortably with people of diverse ethnic backgrounds.
Punctual individual who projects a friendly, confident, and pleasing personality.
Goal and results oriented with a strong work ethic and winning attitude.
Skilled at developing and maintaining effective customer relationships.
A willingness to continually learn better ways of accomplishing work.
Able to easily comprehend and practice all company rules and regulations.
In 1993, my family and I relocated to the Nashville area. Since that time, my family has been very
successful entrepreneurs.
I have learned how to run and organize an office and a business, making it successful by great
organizational skills, increasing sales and providing great customer service.
I am now seeking a new experience and a challenging career opportunity where I can use my skills,
abilities, and experience and in hopes to learn more.
I look forward to the opportunity of a personal interview. I hope to hear from you soon. Thank you for your
time and consideration.
Sincerely,
Moe Masoud
MOE MASOUD
6029 Brentwood Chase Dr Brentwood TN, 37027
Home: 615-***-**** • Cell: 615-***-****
acfbu3@r.postjobfree.com
CAREER OVERVIEW:
-Helped run and manage family businesses with more than 5 years of customer service experience,
planning, developing and implementing the knowledge of running a successful and well organized
business and office.
-Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute
to company success.
-Experienced Paralegal/legal assistant with excellent office management and client-attorney relation skills
-Enthusiastic business major with excellent communication skills and strong motivation to succeed.
CORE STRENGTHS:
- Office Management skills -Multi Tasking
-Highly organized -Excellent computer skills
-Strong presentation skills -Proper phone etiquette
-Exceptional communication skills -Professional and mature
-Appointment setting -Customer service-oriented
-Fluent in English and Arabic -Dedicated team player
ACCOMPLISHMENTS:
-Gained knowledge on how to successfully run, manage, and organize different businesses.
-Achieved company goals and increased annual gross sales and customer growth
-Learned to develop the skills needed in order to have a successful business office such as planning,
organizing, and scheduling
-Detail-oriented with excellent research, investigative and reporting skills. Exercise independent judgment
and decision making abilities and a high level of confidentiality to uphold the ethical standards of the legal
profession
WORK EXPERIENCE
Nashville, TN
BUSINESS OFFICE MANAGER
11/2009 to 11/2013
FAMILY BUSSINESSES:
Front-of-house:
-Coordinating the entire operation of the restaurant/business/office during scheduled shifts.
-Managing staff and providing them with feedback.
-Responding to customer complaints.
-Ensuring that all employees adhere to the company's uniform standards.
-Meeting and greeting customers and organizing reservations.
-Advising and directing customers.
-Recruiting, training and motivating staff.
-Organizing and supervising the shifts of the store’s staff.
Housekeeping:
-Maintaining high standards of quality control, hygiene, and health and safety.
-Checking stock levels and ordering supplies.
-Preparing cash drawers and providing petty cash as required.
-Helping in any area of the business when circumstances dictate
Office Management:
-Managing, Filing and organizing Paperwork ( Deposits, Control Sheet, WISR, Invoice etc)
-Responibile for bills, supplies,orders, inventories, purchases, Payroll
-Hiring, Schdeuling, appointment setting
PARALEGAL:
CLARK & WASHINGTON LLC: 03/2014
-Appointment setting
-Data entry (Best Case)
-Client intake
-Form Preparation
-Collection of documents
-Case Preparation and filing
-Creditor contact
-Research
-Drafting pleadings
EDUCATION:
HIGH SCHOOL: Diploma
John Overton High School 2006-2009
-Graduated high school at John Overton High School with a 3.4 GPA and was involved in the Beta club,
Honors Society and Business Investment Club.
COLLEGE: Bachelors Degree
Belmont University Nashville TN United States 2009-2013
-Graduated at Belmont University Majoring in International Business and Minoring in Sociology with an
emphasis on Prelaw.
Contact this candidate