Customer Service Representative

Winton Meadows ( P.O. Box EE-***** ( ************@*******.*** (

***-**** ** ***-****

Qualifications Summary

Highly personable Customer Service Professional with experience in Agency

Administration/Customer/Accounts Services.

V Identifying customer needs and the ability to gain customer trust and

provide exceptional follow-up in a professional manner.

V Expertise in resolving escalated customer service issues.

V Proficient with Microsoft Office System (including Microsoft Word,

Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and

Microsoft Outlook ). Additionally, QuickBooks knowledge.

V Filing, Scanning and photocopying services.

Professional Experience

SSI Limted - Nassau. Bahamas

March 2014- Present

Sales Representative

> Sales and Promotions

> Verification and Analyzing information about potential and existing

clients

Joystick Gaming Arcade - Nassau. Bahamas

August 2013 - Present (Part-Time)

Joystick Manager/Owner

> Sales and Promotions and General Cleaning daily.

> Cashing and Processing end of day sales

> Monthly reports

Public Treasury - Nassau, Bahamas

January 4, 2010 to June 25, 2010

PAYROLLS OFFICER- Government program

> Processing Vouchers, ATW's and manuals in payrolls

> Re-written of checks when errors have occurred, namely name changes.

> Scanning, Filing and Photocopying documents onto docuware system.

Clico Bahamas Limited - Nassau, Bahamas July 2007 to

April 2009

Jr. Customer Service Representative/Secretary

> Providing secretarial duties to the Agency Manager and Agents in a

timely and professional manner.

> Ensuring all cashing procedures are followed, accounting

transactions are balanced, and monies are secured and sent to the

Head Cashier at Head Office.

Bank of the Bahamas Limited- Nassau, Bahamas

March 2006 to April 2007

Associate, Loan Administration

> Process new loan and post loan payments.

> Typing securities as necessary in the AS 400 system.

> Maintain and amend loans charges.

Education and Training

Associate of Arts in Accounting ( The College of the Bahamas - Nassau,

Bahamas

References

Mrs. Vionel Smith, Supervisor Payrolls Department, Public

Treasury, Nassau, BA

Ms. Debbie Garland, Human Resource Manager,

Butterfield Bank, Nassau, BA

Pastor Jay Simms, Christian Life Church, Nassau,

Bahamas

Availability

Contact this candidate