Customer Service Manager
Resume:
Cynthia Salgado
San Rafael, CA 94901
**************@*****.***
Objective
I’m a proven people manager, and have successfully built strong teams in my previous
position. I’m looking to join an outstanding company and build something new.
Skills
• Adaptive and responsible manager, capable and self-motivated.
• Excellent time management skills, able to prioritize to meet deadlines.
• Conversationally fluent in English and Spanish
• Analyzing week to Date, Month to Date, Year to Date sales and developing action
plans to drive top line sales.
• Meet personal goals while maintaining a strong floor presence and control.
• Prioritize, plan, and adjust schedules and agendas to ensure all business goals are
achieved
• Proven ability to inspire, manage staff to exceed sales goals while maintain payroll
budgets.
Work Experience
Claire’s Boutique: Assistant Manager (September 2008 – Current)
Currently an assistant manager for 5 years, acting manager to two years, increased sales and
demonstrated strong leadership. Handle schedules, task given to associates, inventory, shrink,
paperwork, contests, strong suggestive selling skills and superior customer service!
Party America: Supervisor (June 2006 – June 2008)
Floor leader, focus on customer service, planned specific tasks for associates, stocked.
State Farm Insurance: Secretary (January 2005 - June 2007)
Bilingual secretary, filed paperwork, called and made appointments, passed out brochures.
Education
Associates Degree (May 2009-June 2011)
Criminal Justice
References
Anavel Sandoval
Manager at Claire’s Boutique
Daniel Santos
Manager at Freeway Insurance
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