Sales Representative Customer Service

KEVIN J. VALENTINE

*** **** ****** #**

Oakland CA 94612

415-***-**** (Mobile)

(Email: ************@*****.***)

Operating Systems:

• Installing Operating Systems:

o Windows XP, 7, and 8, Server 2003, 2008, Fedora Linux

o Virtual PC and Virtual Box

Hardware:

• Buildinginstalling/add hardware:

o Computers, servers, routers, printers. Cable fabrication

Security:

• Implementing antivirus programs and firewalls

• Scheduling tasks : updates, virus scans, backups

• Vulnerability testing, configure VPN

Network:

• LAN/WAN and WLAN configuration and troubleshooting

• TCP/IP

• Implementing and maintaining servers, switches and routers, configure Active Directory Services,

DHCP, DNS

• Configure user and group accounts, file sharing, and permissions

Infrastructure:

• Configuration of Cisco routers and switches

EDUCATION:

Heald College, San Francisco, CA

Associate of Applied Science Degree in Information Technology with an emphasis in Network Security

Administration

• Current Member of the Phi Theta Kappa, Honor Society

Heald College, San Francisco, CA

Associate of Applied Science Degree in Electronic Engineering Technology

Relevant coursework:

• Managing & Maintaining your PC (A+ • Introduction to Computer Security

Cert. Prep.) Concepts

• CCNA Guide to Network Foundations • Cisco Guide

•

(CCNA Cert. Prep.) Introduction to Routing Concepts

• Advanced Networking (Network + Cert • Computer Forensics

Prep.) • Defensive Countermeasures

• Introduction to Linux (Linux + Cert. • Ethical Hacking.

Prep.)

• Introduction to Wireless Networking

PROFESSIONAL ACCOMPLISHMENTS:

INFORMATION TECHNOLOGY EXPERIENCE:

• Currently performing as an Independent PC/LAN Service Contractor.

• Performed from 1984-to late 1990’s as a PC and Mac Technician at Infomax Computers, MicroAge

and The Computer Store of Oakland.

• Field Service Engineer at Computerland of Oakland,

• Help Desk/Technical Support at CIBER Network Services in support of over 2000 Pacific Bell Users

and Service Manager at The Computer Factory in San Francisco and San Jose.

• Experienced in configuring, installing, troubleshooting, LAN’s, PC’s, Servers, Apple Computers and

Network Peripherals, (printers, switches, routers and network cabling).

SUMMARY OF INFORMATION TECHNOLOGY QUALIFICATIONS:

• Information Technology skills, consisting of hardware, software, networking, PC virtualization,

information security, smart phones and computer forensics.

• Able to perform common network administrative tasks associated with user resource

management, Active Directory, Group Policy, maintenance and monitoring of systems and fault

tolerance strategies.

• Experienced with design and configuration of a TCP/IP addressing scheme in a routed network.

• Can identify, troubleshoot and resolve network, computer and operating systems, Windows XP,

Vista, Windows 7, Server 2008 software problems.

• Application & Enterprise Software (Microsoft Office, Word, Excel, PowerPoint). Filemaker Pro

Database Software, Antivirus (Symantec, MacAfee), Backup Software, (Backup Exec),

Salesforce, SAP.

• Ongoing manufacturer sponsored technical training classes taken. (IBM, Cisco, HP, Apple,

Microsoft)

• Able to identify major threats to computer systems and networks, apply effective

countermeasures to prevent such attacks and develop recovery plans.

• Efficient at recognizing and evaluating changes in the security environment and security field.

EMPLOYMENT HISTORY:

•

Independent Contractor, PC/LAN TechnicianSept. 1994 - Present

San Francisco CA & Oakland CA

Metabyte, Inc. Fremont CA Oct. 2010– June

2014

Business Development/Telesales Representative

•

DCM Inc. San Francisco, CA Sept. 2006- April

2011

Part Time, Telesales Representative

•

Groundwork Open Source, San Francisco, CA May 2008 – Sept.

2009

Telemarketing Independent Contractor

•

Rainmaker/CAS Systems Inc, Oakland, CA Sept. 2006 –April

2008

Business Development Associate

•

Lawinfo.com Inc., S.F. CA July 2005 –

February 2006

Inside Sales Representative

•

Settlement Recovery Center/Spectrum Settlement Recovery, San Francisco, CA Jan. 2004-

June 2005

Enterprise Account Manager

•

John Robert Powers, San Rafael CA Nov. 2003-

Feb. 2004

Telemarketing Sales Representative

•

CompUSA Inc., San Francisco, CA April 2002-Sept.

2003

Commercial Sales Representative

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