Customer Service Cover Letter

JOCY C. SASOTA

RÉSUMÉ

616-***-**** acfbrz@r.postjobfree.com

Summary

Recent grad who studied science and statistics looking to gain entry level employment. Strengths lie in laboratory

techniques and research design, leading teams, and presenting to groups. Would like a position, with room for

growth, that uses my education, organizational skills, and ability to work closely with people.

Lab Skills

• Research design and execution (4 years): Experimental methods

• Chemistry (4 years): Titrations, extractions, HNMR/CNMR analysis, and protein builder software

• Microbiology (1 year): Sterile work, streak plate isolation, differential and selection plates

• Cell molecular biology & Plant biotechnology (1 year): Protein bioinformatics, gel electrophoresis, PCR

DNA amplification, restriction analysis of DNA, ELISA, and scientific notebook writing

• Statistics (3 years): T tests, correlational analysis, linear regression, logistic regression, ANOVA,

nonparametric tests, and chi square analysis

• Data Analysis (2 years): SPSS, Excel, SAS

Communication and Presentation Skills

• Data Presentation & Writing (5 years): Microsoft PowerPoint & Word

Alpha Sigma Tau national sorority alumna member (5 years): Leadership, fundraising, presenting at

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weekly meetings, coordinate social events, event planning, recruit & tutor new members, advise on housing

and academics

West Michigan Filipino American Association volunteer (9 years): Coordinate events and dance lessons,

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event planning, teach traditional Filipino and Hawaiian dances

Grand Valley State University wrestling team volunteer (10 years): Logged statistical records, verified

•

accuracy of athletes’ score & rank, trained new volunteers, inventory & organization

Professional Experience

Quality Associate

Manpower: Contracted to Booking.com Jan 2013 Present

Ensure customers are satisfied with their experience using Booking.com

• Evaluate quality of interaction between booking agents and customers throughout U.S. (Grand Rapids,

Orlando, Seattle)

• Investigate problem areas with customer service agents and reported findings to direct supervisors

Education

Grand Valley State University – Allendale, MI 2014

Bachelor of Science, Biology

Contact this candidate