Shannon L. Murphy
Houston, TX *****
**********@*****.***
To Whom It May Concern:
Please accept this letter and outline of qualifications as my inquiry for a
position within your organization.
I am an optimist who thrives on challenges, leads by example, and readily
adapts to any situation. I believe that you will find from my previous
performance record that my interpersonal communications skills and
problem identification and resolution skills are excellent.
In short, I believe that I have the depth of experience and dedication that it
takes to make a positive contribution to your company. I would welcome an
opportunity to discuss how my skills and your needs can be combined to
meet your expectations.
Thank you for your time and consideration.
Sincerely,
Shannon Murphy
Shannon L. Murphy
3508 Hardie
Houston, TX 77026
**********@*****.***
PROFESSIONAL HIGHLIGHTS
A professional with proven ability to produce in a fast paced environment. Excellent
management, interpersonal, verbal and written communication skills; as well as strong time
management and organizational practices. Process and procedure oriented, understanding the
importance of setting and meeting established deadlines. Demonstrated flexibility and the ability
to navigate successfully through changes and difficult situations. A dependable and
conscientious team player who seeks ways to continually improve myself.
EXPERIENCE
Insurance Sales Representative – AFLAC - Dallas, Texas - 2012 - Present
• Sell various types of insurance policies to businesses and individuals on behalf of
Aflac. Policies include accident, life, cancer, critical care and dental insurance.
• Call policyholders to deliver and explain policy, to analyze insurance program and
suggest additions or changes, or to change beneficiaries.
• Seek out new clients and develop clientele by networking to find new customers
and generate lists of prospective clients.
• Meet goals for volume of quality new business quoted and written within
company guidelines.
• Service and maintain renewal policies
Owner/Logistics Coordinator – M&W Enterprises – Houston, Texas
2010-2011
• Complete accurate and timely scheduling and dispatching of truck to ensure that
the flow of product in and out meets customer demands.
• Track shipments from pickup through delivery so that accurate, up-to-date
information can be provided regarding any shipment.
• Negotiate with transportation providers to obtain best rates and service.
• Active involvement with problem-solving of issues presented.
• Prepare proper paperwork for billing and organize and maintains hard copy and
electronic documentation supporting order fulfillment.
Facility Coordinator - Cushman & Wakefield of Texas, Houston, Texas
2008-2010
• Managed a 4 million dollar operations expense budget
• Responsible for monthly executive summary reports based on the facility performance
levels
• Partnered closely with client to ensure effective solutions as well as building strong
relationships while providing unlimited support to client 24x7
• Worked closely with external vendors to maintain the facility and equipment at its
maximum service levels and ensuring the safety of the equipment
• Conducted smooth relocations through communicating and planning, bringing about
cohesion of several groups, which resulted in problem free, successful moves
• Coordinated travel arrangements
• Gatekeeper who acted as an additional set of eyes and ears for the manager
Property Manager – Mt. Eden Properties, Houston, Texas 2007-2008
• Worked with tenants to lease vacant housing units and process rental applications.
• Processed invoices, coordinate major repairs, coordinate vendor services and develop
monthly accounting budgets.
• Conducted market research analysis for competitive lease rates in certain areas of the
city.
Tax Specialist - First American Real Estate Tax Service, Dallas, Texas 2006-
2007
• Ensured timely and accurate payments of escrow taxes of delinquent homeowners with
Chase.
• Verified tax information from county clerk offices in United Stated and processed
payments accordingly.
• Performed account maintenance, processed refunds as needed and responded to all client
inquiries via telephone, email or facsimiles.
Executive Administrator - Dayspring Family Church, Irving, Texas
2001-2006
• Managed daily activities of office operations while supervising staff and volunteers.
• Responsible for weekly data entry of contributions of parishioners, compiled weekly
budgets of expenses and printed quarterly statements of financial contributions.
• Maintained accounts of vendors, paid invoices and reported to chief financial officer.
• A strong gatekeeper who managed confidential correspondences, appointments, travel
arrangements and meeting schedule(s) for both Pastors.
EDUCATION & LICENSES
University of Texas at Tyler Tyler, TX
Speech Communications Major
Southwestern Christian College Terrell, TX
Associates of Arts in Education
Licensed Texas Realtor State of Texas
Licensed Insurance Agent State of Texas
COMPUTER SKILLS
Proficiency in Microsoft Word, Excel, Outlook, Power Point, Yardi Accounting System,
Procure To Pay System (P2P), 10-key by touch and QuickBooks.