Customer Service Representative
Resume:
Melody M. Kincer
* ****** **., ***. **, Baltimore, MD 21237 . *******@*****.*** .
A top-notch representative to clients, who projects a company's values
through any personal interaction, communications medium or instructive
process. Diversified skills in planning, coordination, and completion of
team and individual tasks to meet client needs, finish complex projects, or
make an event a success.
EXPERIENCE
Sales Floor part time- Oct 2013-Jan 2014
Target - White Marsh, MD 21236
. Great guest interaction. Restock. Neatening store appearance.
Patient Service Representative-Front Desk- Dec 2012-July 2013
Glaucoma Specialist - Baltimore, MD 21209
. Reception. Gather pertinent patient data for meticulous record
keeping. Schedule patients.
. Answer, triage and direct incoming phone calls.
. Edit, print and fax transcription.
Operator 1: Shipping Department - Aug 2008-Jul 2012
DocuLynx/Anacomp (Data Transfer and Storage) - Baltimore, MD 21236
. Managed incoming and outgoing shipments of data media. Product order
fulfillment and reporting. Reception, telephone management, data entry
and SAT/AP archive retrieval. Ordered supplies and services from
vendors.
. Took over service of a top 5 % client; improved daily and bi-monthly
communications and improved accuracy of daily and bi-monthly
reporting, increasing client satisfaction by 80% as reported by client
representative at bi-weekly and monthly meetings.
. Established and formalized previously absent client-service
procedures; created policy and procedures manual and operational
guidebook for shipping employees.
Account Manager - Medical Transcription - Dec 2005-Oct 2007
Cbay Systems/M*Modal - Annapolis, MD 21401
. Quality control contact for medical office personnel regarding
transcription quality and accuracy. Guaranteed accuracy of
transcribers' end product through oversight and revision. Liaison
between medical offices and production department. Administrative
assistance to sales representatives. Maintained and updated Excel
tracking mechanisms and proprietary databases. Sole responsibility for
monthly contact with 250 client offices assuring customer
satisfaction.
Career Services Adviser - Aug 2002-Dec 2005
TESST College of Technology - Towson, MD 21286
. Instructed and trained students in resume writing, job interviewing
skills, and professionalism. Established, developed and maintained a
network of employers for graduation students and alumni. Counseled and
assisted graduates with job placement and career advancement.
Coordinated job fairs, multi-program advisory board meetings, and
multi-program college graduation ceremonies. Maintained ongoing
statistical reports of a variety of short-term and long-term metrics.
. Initiated and implemented new placement program for new Massage
Therapy Program graduates. Established original relationships with 20
regional employers. Facilitated national certification and state
licensing for approximately 100 graduates. Arranged hiring interviews
for graduates. Obtained part-time job opportunities for in-program
students. Created and maintained career path tracking records for
measuring alumni career progress as a metric for measuring program
effectiveness.
Various previous temporary positions - 1987-2002
. Initial client contact point: Customer reception, greeting and service
initiation.
. Customer Service: Identify and provide information and assistance.
Provide referrals and contact information; Collect, appropriately
handle, and accurately process and record payments.
. General office duties: Data entry of research data, patient
registrations and other patient information. Scheduling of personnel,
patients, clients, evaluations and examinations, office rooms and
resources. Transcription. Administration of computer tests.
. Business communications management: Telephone duties managing up to
10 lines simultaneously, management of all incoming and outgoing
correspondence.
Customer Service Representative - Webb Mason - Hunt Valley, MD
Receptionist - Wetzel & Lanzi - Lutherville, MD
Appointment Secretary - Johns Hopkins Sexual Disorders Clinic - Baltimore,
MD
Receptionist - Michael K. Spodak, M.D., P.A. - Towson, MD
EDUCATION
TESST College of Technology
Network Information Systems Certificate
Broadcasting Institute of Maryland
Television and Radio Production Degree
CERTIFICATIONS AND AWARDS
TESST College Employee of the Month - March 2004
Microsoft Certified Professional
SKILLS
. Typing 50 wpm
. Microsoft Word, Excel and PowerPoint
. Excellent customer service
. Experienced computer use in Windows environment
. Experienced user of proprietary software and databases
. Project coordination
. Presentation skills
. Teaching and training.
Contact this candidate