Sales Representative
Resume:
Patricia A. Davis
Charlotte, NC. 28226
*****.****@*****.***
* Well-versed with various Microsoft office applications.
* Advance knowledge in Lotus Notes, Outlook, SAP, Oracle, Cisco, Arc
Map, Soft Pro, ERP systems, etc.
* Creative problem solving and decision making skills.
* Knowledge of basic blueprint reading and utilizing bill of materials
in a manufacturer setting.
* Advanced comprehension of parts and components of medical devices.
* Advanced comprehension of various legal documentations as it relates
to FDA and Real Estate laws.
* Excellent communication, oral and written skills.
* Ability to work in a multi-tasked, dynamic environment while
displaying good organizational skills.
* Committed to exercising a high degree of professionalism.
* Managing high-volume workloads within deadline driven environments.
* Conducted Federal Regulations and ensured compliance as it relates to
Policy and Procedure.
* Handled disputes and complaints from internal and external customers
EDUCATION
BSBA Criminal Justice with concentration in Legal Studies - Alliant
University
Associates of Applied Degree Business in Paralegal Studies - Academy of
Court Reporting
HONORS/ACHIEVEMENTS
Dean's List (2014) - Presidents List (2002) - Dean's List (2002)
PROFESSIONAL EXPERIENCE
Invacare, Corp/ Medical Device Manufacturer
Quality Complaints Specialist
03/2012 - 06/2014
. Responsible for using medical coding including ICD-9 and ICD-10
. Documented, reported and maintained QMS processes to meet requirements
of US FDA (e.g., 21CFR 820 QSR), ISO 13485, & reporting level 1-3
incidents relating to medical device reporting.
. Interviewed 60-70 vendors and end users daily to gather information
and facts regarding injuries.
. Utilized problem solving and critical thinking skills in order to
resolve complex legal matters resulting from incidents with the
manufacturers medical devices through corrective and preventive action
(CAPA) and good manufacturing practices (GMP).
. Educated Technical Support, After-Market group, Sales and Customer
Service with understanding the significance of reportable verses non-
reportable events as it relates to quality.
. Participated in failure investigations (complaint and safety issues) &
escalated potential adverse events, such as recalls, warranties and
returns, in effort to reduce risk of noncompliance.
. Trouble-shooting components of the device via blueprints and/or
owners' manual with customers.
. Represented the company on quality and regulatory matters for internal
and external audits.
. Heavy work load call center environment assisting over 200 vendors and
end users daily with medical equipment for homecare.
. Responsible for accurate data entry of patient supply order processing
. Adhere to high level of standards as it relates to GMP guidelines and
documentation.
. Follow policies and procedures to ensure timely and accurate dealer
transaction flow.
. Documented, reported and maintained QMS processes to meet requirements
of US FDA.
. Utilized problem solving and root cause analysis when dealing with
complaints from end users, dealers, homecare providers and physicians.
. Knowledge of medical terminology and HCPC Coding.
Amerigas Propane
Sales Representative
06/2007 - 10/2011
. Responsible for profitable revenue and growth through new targeted
customer base and further penetration of existing customers, and
customer retention.
. Earning recognition as 1st and/or 2nd place top sales rep out of 15
consistently plus sales rep of the year in 2010 for sales, service and
relationship-building excellence.
. Setting up propane tank and/or meter accounts via SAP for commercial,
residential & business customers.
. Knowledge of competition in order to negotiate prices with current and
new customers while maintaining company's profit margin and prepared
contracts and scheduled service at point of sale
. Review of credit reports for various programs to meet the needs of the
customer's account for the duration of services with the company.
. Communicated with field reps to ensure timely delivery of services.
The Mortgage Zone
Licensed Loan Officer/Mortgage Broker
01/2000-05/2007
. Sold various loan products for refinances and purchases while
utilizing excellent negotiation skills in order to maintain a high
level of sales performances and meet goals and quotas.
. Heavy cold calling to gain new customers via phone, face-to-face and
networking.
. Assisted presentations geared toward homeowners, realtors, banks &
trade shows for continued success.
. Extensive follow-up and listening skills to maintain close
relationships with customers.
. Audited loan files for accuracy to resolve title and credit report
issues prior to closing.
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