Customer Service Representative

Denise Johnson

** ****** ******, ***********, ** 01109

413-***-**** *****.*******@*****.***

Work Experience

Kindred Parkview Specialty Hospital Springfield, MA 2006-2010

Medical Secretary/Administrative Assistant

• Receive and discharge patients

• Answer, screen, transfer inbound and outbound call; receive and direct patients and visitors

• General clerical duties including fax mailing ordering supplies

• Maintain electronic and hard copy filing systems

• Relay Physicians order to Nursing and Pharmacy Department

• Schedules patients appointments and transportation

• Medical Terminology, Maintain office supply inventories

Certified Nursing Assistant 2006-2010

• Patient Care Assist residents with Activity of daily living

• Assist hospital level patients on tracheotomy /ventilator unit

• Report resident progress or decline to Nurse in timely manner

• Take vital signs and monitor patient lab results

MAC Cosmetics Southern New England Territory 2005-Present

Makeup Artist

• Sales and Marketing Theory of MAC cosmetics and Estee Launder Brands

• Product knowledge and services; Customer Service education, training, service

• Train New Employees and Freelancers

• Applied makeup for Trade, Trend and Fashion Shows

• Product Demonstrations

Solidus Inc. Springfield, MA 2003-2005

Customer Service Representative

• Performed administrative tasks and provide customer service for all aspects of business

• Answer phone lines for mortgage companies nationwide

• Pre-qualify borrowers

Education

Holyoke Community College, Holyoke, MA 2014

Advanced Call Center and Customer Service

Holyoke Community College, Holyoke, MA 2011-2012

Foundations of Health

Jolie Hair & Beauty Academy, Ludlow, MA 2010-2011

Master Esthetician

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