Administrative Assistant Customer Service

Gl i n da J. Wi l l i a ms

C e l l: 832-***-**** - H o m e: 281-***-****

g l i n d a w 4 5@ y a h o o . c o m

E x ec u t i v e A d m i n i s t r a t i v e Ass is t a n t / O f f i c e M a n a ge r

Profile

H ighly skilled Executive Administrative Assistant with 15+ years’ experience in the personal

computer industry, Sales and Marketing, Medical and Healthcare. Key strengths include

ensuring goals and project deadlines are met; and providing quality internal and external

customer service. Professional Executive Assistant with a passion for enabling high-level

executives to meet and exceed their organizational goals and objectives. Administrative support

p rofessional offering versatile office management skills and proficiency in M icrosoft Office

p rograms. Strong planner and problem solver who readily adapts to change, works independently

and exceeds expectations. Able to juggle multiple priorities and meet t ight deadlines without

compromising quality.

Education

Texas School of Business - Houston, TX

Legal Secretary/Executive Secretary - Diploma/ Certificate

President's List 4.0 - Director's List - 3.6 GPA

Professional Development:

• IAAP – Current Member of The Woodlands Chapter

• Project Management Fundamentals

• MS Office for Professional Staff

• Communication Skills for Executive Assistants

• The Administrative Support Professional

• SharePoint Training

• Stephen Covey 7 habits to Highly Effective People Seminar

Key Skills

Office Management Spreadsheets /Report C-Level Executive

O ffice

s Support

Records Retention Management

S kills:

Event Management Domestic / Internation

Database Administration

al Travel

Multiple Calendar

Expense Reporting

Coordination

M anagement

Computer M S Word MS Project MS Publisher

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MS Excel Event Management Windows Movie Maker

S kills:

MS PowerPoint Multiple Calendar VISIO

M anagement

Outlook

SharePoint

P rofessional

M embership Texas Notary Public

s Member of IAAP (International Association of Administrative Professionals)

Volunteer The Church Without Walls - Women’s M inistry, Children M inistry, Cy-Fair ISD -

E xperience J unior High and High School Volunteer, Band and Color Guard Volunteer

Project 2020

hibu, formerly Yell Group - 8/2011 –March 2014

Executive Administrative Assistant to CEO and Chief Customer Experience Officer

• Provide executive support to Chief Executive Officer for a global company that operates in the

U K, US, Spain, Argentina, Chile, India. Philippines and Peru.

• Trusted confidante and daily life organizer, both personally and professionally

• Abili ty to think outside of the box in a fast paced environment to imaginatively resolve

p roblems and issues

• Abili ty to effectively communicate with Customers and internal stake holders

• Ar range and coordinate extensive t ravel for CEO, Leadership Team and executives using

commercial t ravel agency both domestic and International t ravel for multiple locations in one

t r ip I t inerary

• Weekly attendance of CEO and Chief Customer Experience weekly staff meetings.

• Plan, coordinate and attend all Leadership meetings planned in the US with CEO and

Leadership Team

• Prepare and manage expense reports for CEO and Leadership Team. P rovided support for

a ll executive Expense Reports in Wells Fargo expense reporting system. Consolidated all

receipts and complete details to input in expense reporting system.

• Create and Update CEO and Chief Customer Experience Organizational Charts

• Manage meeting schedule and for other business organization affiliations (i.e. Chairman of

t he Board and i t’s Board Members

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• Back-up support for U K CEO when visiting the US for Board and Budget Meetings. Event

p lanning and assisting with special projects. Have strong planning, organizational and time

management skills and the ability to work independently and prioritize multiple projects.

• Event Planning proficiency - My skills as an event planner have often been utilized by the

company for Annual Major Sales and Sr. Management Leadership Training.

• Coordinate meeting space and meals for Quarterly MBR and Interlock Meetings

• Provided assistance to Communication Team for all major events and Senior Management

Conference as well as Board Meetings. Major events consist of 100+ attendees. 10 + years’

experience negotiating contracts with hotels and vendors from various industries. Assist

w ith acquiring hotel, lunch and dinner events as well as major evening events for all

a ttendees.

ASU I Healthcare And Development Center

Office Manager, Dr.’s Assistant; Nurse’s Assistant; Appointment Scheduler - 11/2010 – 8/2011

• Provide Office Management for a team of six employees. Maintain a well diverse team.

Responsible for hi ring and releasing staff members; adequate problem solving; maintain

P rogram Director’s calendar; scheduled Dr.’s appointments for a total of 46 clients.

• Daily one on one communication with a group of 10 Physicians. Maintain updated

Medicare Cards for 46 consumers. Maintain leasing of office building. Process weekly and

monthly paperwork for all 46 consumers/clients. Work with nurse’s to maintain accurate

Medication Sheets and Physician Orders. Tracking project hours and statistical reporting.

O rganizational and Project Management skills; ability to coordinate large projects;

excellent follow-th ru skills. Work closely with Case Monitor and Compliance Manager to

maintain H IPPA requirements.

Compaq Computer/Hewlett Packard - 5/1994- 11/2009

Administrative Assistant IV/Space Executive Assistant to Vice President -

P lanning Coordinator North America Partner Sales &

M arketing

Handled mult ifaceted Administrative Assistant tasks. Coordinated t ravel arrangements,

M ajor Event Planning. Quickly became a t rusted assistant known for “can-do” atti tude,

f lexibility and high-quality work. Received Outstanding Accomplishment Award.

H ighlights:

• Travel management - Manage complex domestic and international t ravel

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a rrangements international/domestic car service, hotel accommodations, acquired

V ISA’s and Passports for all international t ravel. Manage purchasing card.

• Maintaining the Project Schedule (plan) using automated project management tools,

i ncluding updating the project database for use in analysis, t racking Provided

support for all executive Expense Reports in Wells Fargo expense reporting system.

Consolidated all receipts and complete details to input in expense reporting system.

• project hours and statistical reporting

• Maintaining project records, including electronic directory, hard-copy files and

p roject notebook, process purchase orders from beginning to end with requires

approvals and also various department documents

• Organizational and Project Management skills; ability to coordinate large projects;

excellent follow-th ru skills. Keep updated organizational charts for entire

organization.

• Provided administrative leadership to executive management for a complex business

exceeding $10B in revenue. Day to day activities required strong communication

skills interacting with "C" level executives in the partner community.

• Comfortable interacting with various levels of management; established strong

r elationships to gain support and effectively achieve results.

• Event Planning proficiency - My skills as an event planner have often been utilized

by employers; I was chosen as one of the few executive assistants entrusted with

client greeting, tour leading, and other hospitality services for the CEO and his

D irect reports.

• Developed innovative PowerPoint presentations for several managers.

• Earned excellent marks on performance reviews, for excellence in areas including

work volume, accuracy and quality; ability to learn and master new concepts;

positive work ethic; and commitment to providing unsurpassed service.

• Travel with Sr. VP’s and Directors to help maintain one-on-one scheduled customers

meetings at corporate Partner sales events, provided assistance to Communication

Team for all major Sales and Marketing Events and Senior Management

Conference. 10+ years’ experience p lanning meetings and conventions with an

average attendance exceeding 500+. A m inimum of 10 years of experience

negotiating contracts with hotels and vendors from various industries.

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