Customer Service skilled, efficient in Microsoft of all kinds, 45wpm

Shemelia Gray

***** ****** **** *** **** Number: 678-***-****

Fayetteville, Georgia 30215 Email: *********@*****.***

Objective

I am seeking an administrative, customer service or data entry position in a positive work environment

in which I can utilize my current skills, gain additional skills, and grow professionally.

Qualifications Summary/Skills

Ability to adapt to fast paced/changing work environments

Ability to work well with others

Ability to provide optimal customer service

Proficient with Microsoft Office Suite

Excellent verbal and written communication skills

Outstanding listening skills and meticulous administrative skills

Excellent marketing and negotiation skills

Upholds a high level of integrity, honesty, dedication, and reliability

Professional Experience

LaserShip, Marietta, Georgia September 2012-May 2014

Lead Dispatcher

As a dispatcher, handled multi-phone lines and provided up to 15 truck drivers/contractors with

daily work assignments, maps, route details, package count, etc.

Monitored and reported truck drivers/contractor’s delivery statuses to various managers

Analyzed system data to verify that work tasks had been completed and recorded accurately

Tracked the status of attempted deliveries and declined packages

Reviewed incoming email, faxes, letters, memorandums, etc.

Organized and attended routine meetings and briefed management regarding status updates of

drivers and outstanding deliveries

Routinely drafted and submitted emails to upper management at the corporate level

Generated and distributed electronic reports to management at the corporate level

Efficiently and routinely utilized Microsoft Office Suite

Bay Breeze, Hampton, GA May 2011-September 2012

Server

Provided excellent customer service by promoting company products, assisting customers with

their dining needs, and personally delivering their requests in a timely manner.

Handled customer transactions on the cash register and reconciled cash register drawers at the

end of each shift.

Complied with OSHA regulations regarding the maintenance of floors, aisles and walkways,

etc. within all areas of the restaurant.

Benihana, Atlanta, GA October 2010-April 2011

Server

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Provided outstanding customer service regarding promoting products, assisting customers with

their dining needs, and personally delivering their requests promptly.

Completed customer transactions on the cash register and reconciled cash register drawers at

the end of each shift.

Complied with OSHA regulations regarding the maintenance of floors, aisles and walkways,

etc. within all areas of the restaurant.

Clayton State University January 2009-October 2010

Full-time Student

Unemployed June 2008-December 2008

Rainbow Apparel, Morrow, GA January 2007-May 2008

Sales Associate

Provided excellent customer service by enthusiastically assisting customers with their needs

Processed transactions on the cash register and reconciled cash register drawers

Stocked and accounted for store merchandise/inventory to include applying secure devices

Responsible for maintaining display areas which involved utilizing creativity skills to routinely

modify the attire of manikins and update displayed marketing materials and signs.

Clayton County Parks and Recreation, Jonesboro, GA June-August 2006 & 2007

(Full-time Summer employment)

Supervisor

• Coordinated various programs/events, set up activities, and scheduled routine meetings.

• Managed and assigned approximately 5 employees/new hires day-to-day activities in

accordance with the company’s policies and procedures

• Administrated policy and procedure training to new hires/staff on a routine basis

• Supervised approximately 40 camp participants and routinely planned/coordinated field trips

• Monitored performance as well as time and attendance for approximately 5 employees

• Resolved/reconciled time reporting errors and issues for staff approximately 5 employees

• Accounted for, handled, and stocked money draws on a daily basis

• Responsible for routinely storing funds in the secure room

Education

• Lovejoy High School, Nursing Assistant Certification

• Lovejoy High School, Hampton, GA

• Georgia State University, Major: Nursing, Atlanta, GA (January 2005-May 2006)

• Clayton State University, Major: Biology, Morrow, GA (January 2009-January 2012)

Special Accomplishments

• National Honor Society

• National Beta Club

• “A” Honor Roll

• Perfect Attendance

• Vice President, Health Occupations Students of America (HOSA) Club

2

• Excellence in Human Anatomy/Physiology

• Student Alumni Society

Activities

• Volunteer for The Susan G. Komen for the Cure of Breast Cancer Foundation

• Feed America Volunteer

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