Project Manager

STEVE ROZICK

**** ******** ** #**** • Jacksonville, Florida 32246

419-***-**** • ******.******@*****.***

EXECUTIVE OPERATIONS MANAGER

Proven executive manager, highly proficient in Operations leadership and offering more

than 20 years of experience in strategic direction, project management, IT technical

systems support, and field operations.

• Aggressive contract negotiator and vendor relations manager.

• Talent for motivating teams, optimizing partner relations, identifying cost-effective

sourcing solutions, establishing new processes, and correcting existing process

inefficiencies.

• Experienced process and project manager. Expert in all Microsoft Office products.

• Adept in P&L analyses, project management techniques, customer relations, and

strategic financial analyses.

Core Competencies

Project Management • Customer Relations • Process Management

Operations Leadership • Systems and Root Cause Analysis

Contract Negotiation • Vendor Relations • Training & Development

PROFESSIONAL EXPERIENCE

Financial Consulting and Trading, International (FCTI), Inc • September 2013-March 2014

Non-Bank ATM Deployer, part of Seven & I Holdings, Inc

Vice President, East Coast Operations

Managed project to transition multiple operations centers to new ownership. Provide guidance

and mentorship to employees during transition phase. Provide strategic guidance to executive

team. Maintain operational efficiencies on network of more than 4500 ATM terminals in 49

states.

• Expanded organic field service capabilities to include first and second line events

• Completed project to retrofit ADA conversions on over 1200 machines, with cost savings of

over 66% against initial project proposal.

• Successfully integrated all operational activities during transition from GAXC to FCTI

systems.

Global Axcess Corporation (GAXC)• April 2010-September 2013

Publicly traded ATM and DVD kiosk network operator, acquired by FCTI, Inc in Sept 2013.

Chief Operations Officer

Oversee a national network of more than 5000 ATM terminals. Managed project to establish

DVD Operations unit with 384 kiosks. Direct multiple teams distributed across 4 operations

centers in 3 states, including Field Operations, Project Management, Customer Service, and

Inventory Control. Manage and direct vendor relations including US and international

manufacturing partners, service providers, and logistics support. Negotiate vendor contracts to

meet best cost and best performance expectations. Provide operational P&L analyses and M&A

evaluation for Finance and Executive Management teams.

Resume

• Participated in shareholder calls, shareholder relations, and Board of Directors meetings

• Reduced maintenance costs by 30% through aggressive vendor management.

• Maintained 99.5% machine uptime in support of corporate commitments.

• Managed projects to restructure customer call centers and field service support operations,

resulting in improved customer support and response times, lower costs, and improved

analytical capabilities.

• Managed multiple projects related to acquisition strategies, including operational transfer of

250 DVD placements and hundreds of ATM placements. Responsibilities included due

diligence through turnover to routine operations.

STEVE ROZICK • Page 2 • ******.******@*****.***

E-PLAY, LLC, Columbus, Ohio • January 2009-March 2010

Privately held start-up operator of DVD rental kiosks for movies and games.

National Field Operations Manager

Oversee a network of more than 400 kiosks across 13 states and 3 provinces. Direct a team of

19 that handles all kiosk operations, coordinating resources from Software Development,

Finance, and Manufacturing. Evaluate service issues to maximize kiosk performance and

uptime. Allocate an Operations budget based on P&L constraints. Manage Customer Relations

with partners including Best Buy, Wal-Mart, Exxon, and Bi-Lo. Apply Project Management

principles to improve performance and reduce downtime through multiple concurrent projects.

• Accelerated ticket processing cycle from 48 hours to 6 hours with resolution rates

exceeding 95%.

• Increased weekly kiosk installations by 5x while also cutting the unit installation cost 50%.

• Implemented problem resolution processes that cut service volume 20% by reducing

repeat events.

TOLT SERVICE GROUP, Jacksonville, Florida • 2007-2009

Infrastructure lifecycle management company serving the national retail grocery industry.

Jacksonville Field Operations Manager

Developed and managed a new service division targeting meat wrapping and weighing

equipment throughout 5 states in the southeast U.S. Assembled a service team of 25 and

provided training and support on all processes and procedures. Orchestrated equipment

deliveries, installations, maintenance, and repairs. Applied Project Management techniques and

service best practices to address service issues, covering key accounts such as Food Lion and

Winn-Dixie.

• Managed parts inventory valued at over $1 million.

• Enhanced team productivity, facilitating a reduction in overtime from 40% to near 6%.

• Identified less expensive parts options that cut expenses 67%.

RICH CERTIFIED SERVICES (RCS), Toledo, Ohio • 2003-2007

Infrastructure management operation providing break-fix and deployment to grocery accounts.

Great Lakes Division Field Services Manager

Project coordinator, technical services trainer, and service operations manager for retail chain

customers in Michigan, Ohio, and West Virginia. Established Atlanta, Denver, and Jacksonville,

FL divisions. Details on request.

KYRUS CORPORATION, Toledo, Ohio • 1999-2003

Resume

Service company dealing in IBM Point-of-Sale (POS) and check lane systems aimed at grocery

chains.

IT Technical Service Technician

Cultivated specialized knowledge of POS and other retail store systems. Details on request.

Military Career (Details on Request):

Steam Propulsion, Electrical Generation, Water Distillation, and Nuclear Support Systems

Trainer & Nuclear Work Center Supervisor, UNITED STATES NAVY (1991-1999)

EDUCATION

Bachelor of Science in Information Technology (2004)

University of Phoenix, Phoenix, Arizona

United States Navy Nuclear Power Program (1992)

Nuclear Training Facilities, Orlando, Florida and Ballston Spa, New York

Graduated 1st in Class, ‘A’ School, and top 25%, Power School. In 1991, these schools were

ranked harder and more demanding than MIT and Yale by US News and World Report’s Annual

College Report.

Resume

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