Customer Service Manager

To whom it may concern,

After enjoying most of my sixteen plus years in luxury automotive

dealerships in both Michigan and the southern states, I would love to find

a dealership back in the Midwest to make my permanent home. I feel that my

long standing career in high line automotive, working for some of the

finest firms, allowed me to see many examples of great leadership.

I have loved being in Service, and to those who know me, it shows in my

dedication towards excellence, detail and truly understanding our

customers.

I believe being a great Service Manager (or Fixed Operations Manager),

takes a person who can motivate a team to implement plans that not only

meet our objectives but exceed expectations. Our auto and service industry

is changing at a rapid pace and our clients are wanting the truth and a

relationship to prove our team values and appreciates their business. I am

the person who would like to lead that team.

Please note: As my only child has decided to go to school in Valparaiso

Indiana my wife and I have thought long and hard about a move back closer

to our family. To us the Midwest is home. And we take this move very

seriously and have duly sought a dealership that has received praise from

their customers and professionals in this industry to consider how to go

forward. Realizing my experience in high line along with continually

working for a challenging clientele hopefully could be put to great use in

your organization.

Hoping you too feel I can fit into an appropriate opening which parallels

my background, I would appreciate a personal interview. I look forward to

hearing from you.

Sincerely,

Richard B. Weinstein

It's my passion to join a winning team by being proactive in creating loyal

customers that boast about our dealerships service to their friends. At the

same time, achieving maximum profitability by focusing on talented people

who make lasting relationships with tangible results. Believing in strong

leadership along with great follow through will promote our service

department to the highest level of customer satisfaction.

* Managing and controlling dealership operations (advisors, technicians,

cashiers, receptionists, warranty and porters)

* Hire, train, mentor and evaluate 30+ employees along with constant

education on policy and procedures

* Define and implement long and short-term objectives and appraise

performance

* Supervise service drive and writer maximum proficiency, CSI & insure

customer retention

* Education, instruction and problem solving for clientele and staff

* ADP, Reynolds & Reynolds, ROAMS, X-Time, ASR Pro, Dealerspeed, Dealer

Logix

Work History

Director of Fixed Operations

BMW of Fort Myers (Fort Myers FL) - Sonic Automotive Group, January 14 till

Present

Manager of Service / Assistant / Senior Lexus Technology Specialist

Lexus of Charleston (Charleston, SC) - Elite of Lexus, Hendrick Automotive

Group, April 11 till December 13

Master Service Consultant/ ASM

Performance BMW (Chapel Hill, NC) - Hendrick Automotive Group, April 09

till April 11

Lead Service Advisor/ ASM

Erhard BMW (Bloomfield Hills, MI) - Center of Excellence, August 01 till

March 09

Truck Service Supervisor / Customer Service Advisor / ASM

Elder Ford (Troy, MI) - Blue Oval Certified, June 99 till August 01

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