Human Resources Training

RYAN T. SISKOW

Iowa City, Iowa

****.******@*****.***. 424-***-****

Organizational Development and People Capability Leader

* ******* ***** ** *********** experience building people and organizational capability to drive positive performance,

growth and profitability. Areas of expertise: talent acquisition, on boarding, organizational development, change

management, instructional and curriculum design, training and facilitation, performance management, succession

planning, leadership development, executive coaching, employee engagement, e learning and mobile

development/delivery platforms, social media strategy and implementation, leading functional/enterprise wide

teams.

2 Demonstrated ability to deliver results across diverse business settings including: multiple brands/divisions, growth

through acquisition, 24 hour/multiple shift environments and global operations. Industry experience:

food/beverage, media, entertainment, hospitality, retail, financial services, consumer research, manufacturing and

professional services.

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FREE LANCE CONSULTANT. IOWA CITY, IOWA APRIL 2012 PRESENT

Organizational Development, Learning and HR Consultant/Coach

Provide targeted consulting and project management services including: instructional design and development, competency

modeling, performance management and succession planning; leadership development and coaching; organizational

development; change management; employee engagement; and social media strategy and implementation. Certified

Google+ Trainer. Free lance social media writer. Clients include:

IHOP Restaurants (DineEquity): Led the assessment, re design/development and pilot testing for IHOP's Developing

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Restaurant Managers series and Leading Multiple Restaurants Program. Consulted with operations leaders to create and

facilitate skill development programs for IHOP's Franchise Business Consultants. Developed manager coaching modules

for DineEquity's annual performance review process.

Lieberman Research Worldwide: Led the completion of a comprehensive talent needs assessment and development of

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a 5 year talent strategic plan; deployment of a new hire orientation and on boarding program; and the introduction of a

quarterly performance coaching process in place of the annual performance review program.

McDonald’s: Partnered with operations leaders in North America and Europe to capture best practices from restaurants

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operating within the London 2012 Olympics ‘Zone.’ Designed and developed on line knowledge ‘molecules’ for

restaurant general managers preparing for high profile/high traffic events. Topics included: assessing customer traffic

patterns; setting performance metrics during high volume events; staffing, recruiting and on boarding plans; maintaining

food quality, accuracy, speed and service excellence.

Other clients: Capstone Worldwide, Exelon Corporation, Constellation Energy, Cash America and New York Life.

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ENOVA FINANCIAL – CASH AMERICA. CHICAGO, ILLINOIS OCTOBER 2010 – MARCH 2012

4 Training Leader

5 Managed the global learning team responsible for call center and corporate new hire orientation and on boarding;

product, functional, and role specific training; on the job coaching; management and leadership development; and

customer engagement skills coaching for Enova’s growing global customer base.

LinkedIn: RyanSiskow Blog: Ryan Siskow on LinkedIn Twitter: @ryansiskow

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RYAN T. SISKOW

Iowa City, Iowa

****.******@*****.***. 424-***-****

Transformed an under utilized four member training team into an eight member learning function supporting new hire

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on boarding, multiple products/brands, expanding product lines and 24 hour call center operations in multiple locations.

Designed and deployed on site learning labs that included: simulated call center learning ‘cells,’ on line tools and

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resources, and live call/chat coaching and certification. Integrated instructional design best practices and leveraged

multiple development and delivery tools (Articulate, Captivate, Confluence, Google+).

Led the design, development, and deployment of the first company wide Management Development Program.

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Collaborated across the business to define a role specific management competency model, development curriculum,

training and related tools and development assignments.

LinkedIn: RyanSiskow Blog: Ryan Siskow on LinkedIn Twitter: @ryansiskow

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RYAN T. SISKOW

Iowa City, Iowa

****.******@*****.***. 424-***-****

DEVRY, INC. CHICAGO, ILLINOIS JANUARY 2010 – JULY 2010

6 Talent Management Consultant (Contractor)

Partnered across DeVry’s education units to create a Leadership Immersion experience for managers and leaders at all levels.

• Designed, developed and led the roll out of DeVry’s Leadership Fundamentals. Conducted train the trainer sessions to

certify DeVry facilitators and executive coaches.

• Partnered with the Medical and Health education leadership team to support, through training and other development

activities, the integration and re branding of two newly acquired schools and nation wide campuses.

TACO BELL – YUM BRANDS. IRVINE, CALIFORNIA JUNE 2007 – APRIL 2009

Senior Manager – Learning and Organizational Development

Led the management development function for company and franchise owned restaurants. Managed all aspects of

assessment, curriculum and course design, field testing, implementation, and evaluation.

• Restructured the performance management and development process for restaurant shift leaders, managers, and market

leaders through the creation of an integrated competency model, including redefined job roles/responsibilities, success

skills and performance measures.

• Created the instructional design architecture, pilot process and change management strategy for the Taco Bell Learning

Zone– a blended learning platform including classroom training, on line learning experiences, and in restaurant

coaching.

• Led the re certification of Market Training Restaurants and Training Managers through structured assessment, feedback

and coaching. Refocused shift leader development to market certified training restaurants, on the job coaching in home

restaurants, and follow on classroom training (resulting in a three percent decrease in total restaurant training costs).

CIRCOR INTERNATIONAL. CORONA, CALIFORNIA AUGUST 2006 – JUNE 2007

Human Resources Director – Aerospace Products Group

Led the Human Resources function for the CIRCOR Aerospace group of companies in Southern California, New York and

France (600 employees worldwide). Directed training and development initiatives for all CIRCOR International divisions.

• Partnered with CIRCOR global human resources to conduct HR audits for potential acquisitions and led the HR related

integration activities (compensation, benefits, training, etc.) for acquired aerospace companies.

• Created an integrated talent acquisition and development process including standardized position descriptions and

accountabilities, a structured and calibrated performance management process, an on line career opportunities tool,

preferred sourcing, and competitive realignment of compensation and benefits to attract top talent.

• Designed and deployed the first corporate wide management development curriculum across all CIRCOR divisions,

including Management and Leadership Development Fundamentals, leadership 360 assessments and coaching, and an

annual talent review/succession planning process.

MTV NETWORKS VIACOM. NEW YORK, NEW YORK MARCH 2003 – JUNE 2006

Learning and Organizational Development Director

Delivered training and organizational development support across domestic and Latin America channels and operational

areas. Managed a team of training coordinators in the U.S. and Latin America.

LinkedIn: RyanSiskow Blog: Ryan Siskow on LinkedIn Twitter: @ryansiskow

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RYAN T. SISKOW

Iowa City, Iowa

****.******@*****.***. 424-***-****

Directed the assessment and re design (including introduction of on line administration) of the MTV Networks Tuition

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Reimbursement program. Managed the distribution of $2 million in annual education assistance.

Developed and implemented a leadership succession planning and development program for high potential leaders

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across MTVN Latin America, utilizing both quantitative (on line) and qualitative (in person) feedback and development.

Partnered with the CIO and Technology Leadership Team to restructure and re deploy information technology support

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across MTV Networks, Viacom Corporate, Showtime, and CBS Telecommunications.

Led people development programs for the Viacom Network Operations Center (24 hour multiple shift environment).

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LinkedIn: RyanSiskow Blog: Ryan Siskow on LinkedIn Twitter: @ryansiskow

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RYAN T. SISKOW

Iowa City, Iowa

****.******@*****.***. 424-***-****

INDEPENDENT CONTRACTOR . NEW YORK, NEW YORK NOVEMBER 1999 – MARCH 2003

Learning, Organizational Development and Human Resources Consultant

Delivered performance improvement consulting services including: needs assessments, talent review processes, leadership

development, executive coaching and project management. Clients included:

• Arthur Andersen: Partnered with Andersen leaders and Harvard Business School faculty to design, develop and

facilitate a strategic business development program for senior Andersen partners and world wide account teams –

resulting in the generation of $4 million in new client fees.

• KPMG: Redesigned, piloted and managed the roll out of the KPMG New Manager orientation program, including the

introduction of on line learning and virtual gaming.

• CFO Publishing and Compaq UK: Worked with CFO Publishing and Compaq Computer UK to design and launch the

European CFO Learning Summit.

• Other clients: BI/Roxanne Laboratories, Carolina Power & Light, Coca Cola, Kodak, and the Ohio State University

Fisher College of Business.

ARTHUR ANDERSEN LLP. ATLANTA, GEORGIA AND ST. CHARLES, ILLINOIS

MAY 1993 – OCTOBER 1999

7 Learning Manager and Instructional Designer

Led a team of global consultants responsible for the development of strategic planning tools, consulting methodologies,

change diagnostics and solutions, performance management systems and business development collateral.

• Led the establishment and on going operation of the Andersen Change Enablement Competency Center responsible for

collecting and sharing global best practices, co creating new tools and processes with clients, and creating a network of

Andersen professionals to directly support client change and transformation work. The Change Competency Center

evolved into a client service line with an average of $3million in annual client fees.

• Directed the CFO Knowledge Program, a worldwide knowledge sharing series co sponsored with the Economist

Intelligence Unit. Managed research design and analysis along with the creation of business development collateral.

Developed and facilitated global knowledge sharing forums for chief financial officers and co authored the executive

publication series The Evolving Role of Finance and Excellence in Finance.

• Led the design, development and launch of Andersen’s Structured Thinking immersion for new managers and partners.

EDUCATION

NORTHERN ILLINOIS UNIVERSITY. DEKALB, ILLINOIS MAY 1993

Master of Arts, Organizational Development and Communication

UNIVERSITY OF NORTHERN IOWA. CEDAR FALLS, IOWA MAY 1991

Bachelor of Arts, Communication Studies.

National Collegiate Champion – Persuasive Speaking 1991. Published in Winning Orations 1989, 1990, and 1991.

LinkedIn: RyanSiskow Blog: Ryan Siskow on LinkedIn Twitter: @ryansiskow

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RYAN T. SISKOW

Iowa City, Iowa

****.******@*****.***. 424-***-****

PROFESSIONAL AFFILIATIONS

American Society for Training and Development, Organizational Development Network and the Society for Human

Resource Management

LinkedIn: RyanSiskow Blog: Ryan Siskow on LinkedIn Twitter: @ryansiskow

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