Customer Service Office Assistant

CHRISTOPHER J. GROSSETT

* *** ****** **. ******* NJ, 08527 Home Phone Number: 848-482-

0815

EDUCATION

William Paterson University

Graduated May of 2009

Bachelor of Science in Business Administration Management

Previous member of CARIBSA (Caribbean Students Association) and SHRM (Society for Human

Resource Management).

SKILLS

Microsoft Word - Strengths in mail merge, cover pages, tables and graphics

Microsoft Excel - Strengths in creating and formatting spreadsheets, pivot tables and formulas

Microsoft PowerPoint - Strengths in creating in overall presentations and smart art diagrams

EXPERIENCE

Siemens Hearing Instruments June 2010 -

Customer Care Representative

Responsibilities Include:

-Receiving inbound calls from participants with regards to orders, questions and/ concerns

-Resolving issues effectively and in a timely manner

-Providing product knowledge to customers and prospects

-Creating and maintaining strong relationships with Audiologist, Dispensers and/ end users

Siemens Corporate Research January 2010- May 2010

University Collaborations Intern

Responsibilities Included:

- Provided manager with assistance on meeting university collaboration deadlines

- Prepared addendums (Siemens contracts) for university collaboration projects

- Completed university collaboration assignments using both Microsoft Excel and PowerPoint

- Developed work related relationships with representatives of both CKI schools (MIT & UC Berkeley)

Hewlett Packard (Temp Position) August 2009- January 2009

Customer Service Consultant

Responsibilities Include:

-High volume call center were I handled roughly around 100 calls daily

-Enroll active and retired employees in their health and welfare benefits

-Assist active and retired employees with questions pertaining to their health and welfare benefits

William Paterson University February 2006- May 2009

Office Assistant

Responsibilities Include:

- Formatting spreadsheets and signs for weekly Continuing & Professional Education workshops weekly

- Contacting students for upcoming weekly workshops

- Filing invoices, student registration receipts, workshop rosters for all Continuing & Professional Education

workshops

- Assisting Director during student workshops with utensils, handouts and student feedback

- Conducting Microsoft Excel, Word and PowerPoint workshops to patrons and students

- Assisting patrons & students day to day with software problems primarily Microsoft Office

- Maintaining computer labs

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