Customer Service Manager
Resume:
Alyson Storti
Ridley Park, Pa 19078
*****.******@*****.***
Objective:
To apply my experience and dedication to a team atmosphere, while growing and gaining knowledge to advance in my career.
Education:
Archbishop Prendergast High School August 2000 – June 2004
Diploma: General
Experience:
Lifetouch (formerly Herff Jones July 2009 - Present
Bensalem, Pa
Photographer
• Responsible for setting up and breaking down equipment at each school
• Maintained all equipment such as Lights, Cameras & Printer, etc.
• Ensured lights, cameras, backdrops and props are in pristine condition
• Collected order envelopes and money
• Entered student information in computer using various programs including Microsoft Office
• Downloaded all images onto discs
• Assisted in compiling studio photo portfolios
• Excellent knowledge of flash photography equipment
• Strong organizational skills and communication skills
• Skilled in archiving photos on a computer and server
• Skilled in photo shoots as a photographer in a studio setting, and group settings
• Maintain and transport equipment in a safe manner between schools according to company guidelines
• Willing to work a varied seasonal schedule, including early mornings and long days
• raveling to local schools throughout the tri state area
• Responsible for taking school portraits
• Responsible for adhering to scheduling requirements during school hours
• In charge of set
JC Penny Portrait Studio November 2008- March 2009
Media, Pa
Photographer
• Seasonal Employee
• Greeting customer and creating an enjoyable photography session.
• Setting up background and props,
• Posing and Photographing Kids of all ages and their families
• Strong organizational skills and communication skills
• Maintained all equipment such as Lights, Cameras & Printer, etc.
• Responsible for controlling focus, lighting, and gray balance through the digital camera software
• Capture high quality portraits while displaying confidence and professionalism at all times
• Update supplies and sets as needed or requested
Cherokee Information Systems June 2006 – November 2008
Philadelphia, PA
Support Technician
• Provided clerical and ancillary support
• Performed tasks required to manage hard copy contract folders
• Reviewed contract filed and included necessary procurement documents
• Review government Contract Files
• Identify and scan required documents into Electronic Contract File and retrieval system (ELCONS) in accordance with government policy and procedures
• Receive and process post award Vendor requests for contract modifications into the Contract Administration Tracking System (CATS)
• Perform other functions, as required, to maintain the security of these folders such as marking, packing, storing and shipping
• Responsibilities also included maintaining a database of contract folders processed
Ramada Inn March 2006 –June 2006
Essington, PA
Receptionist
• Greet guest/client and provided good services and policies
• Answered, screened and directed inbound phone calls
• Received and assisted guests and escorted them to correct destinations, offices, rooms or meeting rooms.
• Performed general secretarial duties, including – scheduling meetings, appointment, faxing and mailing.
• Took verbal and written messages and made sure they got to the appropriate destination.
• Received and sorted email and electronic deliveries
• Accepted letters and packages delivered to the front desk and distributed to appropriate staff.
• Handled general requests for information and data.
• Interact well with the public.
• Handled delicate situations, such as – customer complaints.
• Performed basic customer service practices.
• Coordinated the maintenance of the front desk reception equipment, including – furniture and brochures.
• Maintained a pleasant appearance of the reception space
Guilliams & Son
Philadelphia, PA
Office Manager June 2004 – March 2006
• Answering and logging all incoming calls
• Filing all paperwork and maintained proper filing system
• Scheduled appointments for meetings, estimates and work
• Responsible for all routine office duties
• Responsible for ordering all office supplies
• Prepared invoices
• Billed customers
• Received and deposited checks
• Maintained accurate ledgers of payments and costs
• Responsible for scheduling of all employees
Receptionist May 2002 – June 2004
• Part-time employee
• Answering and logging all incoming calls
• Filing all paperwork and maintained proper filing system
References available upon request
Contact this candidate