Sales Customer Service
Resume:
CURRICULUM VITAE
Don D. Kim, Au.D.
**** *. ****** ***., **** 217B
Denver, CO 80209
*********@*****.***
EDUCATION
Doctorate of Audiology, May 2006
East Tennessee State University (ETSU), Johnson City, TN
Doctoral Project: Dichotic digit recognition in noise for young normal-hearing subjects
Advisor: Richard H. Wilson, Ph.D.
Bachelor of Science, May 2002
Birmingham-Southern College, Birmingham, AL
Pre-Med Focus; Major: Mathematics; Minor: Computer Science
BUSINESS OWNERSHIP & MANAGEMENT EXPERIENCE
NeoSound, LLC, Wheat Ridge, CO
Director of Audiology
Oticon, Inc, Colorado, New Mexico, Wyoming
Clinical Account Manager, 2003
Audiology & Hearing Aid Doctors, LLC, Denver, CO
Co-Owner, 2009-2011
Hearing Care, Inc, Denver, CO
Senior Audiologist & Manager, 2006-2009
CLINICAL EXPERIENCE
NeoSound, LLC, Wheat Ridge, CO
Director of Audiology & Buyer, 12/2013 – current
NeoSound, LLC is a unique Hearing Health Superstore start-up that provides hearing health, hearing aid, and
consumer audio related products worldwide via three main channels: 1) Distribution to Audiologists 2) NeoSound
Retail & Audiology Stores 3) NeoSound.com Online Store.
Responsible for start-up of a retail store and audiology clinic
Developed audiology, sales, and operational protocol.
Responsible for developing and maintaining the product catalog for both retail, online, and catalog
distribution channels by evaluating products based on multiple factors (design, effectiven ess, ease of use,
sales price, profit margins, etc)
Trained a team of 6 customer service, sales, and marketing staff on audiology services and hearing health
products
Set up distribution and pricing agreements with over 75 manufacturers.
Successfully negotiated and executed service contracts with Union Pacific, Burlington Northern, Veterans
Affairs Medical Center, Division of Vocational Rehabilitation, and Logistics Health Incorporated
Developed the Audiology Provider Network to provide Audiologists access to special consumer
electronics and audio products.
Responsible for a high-level of patient care. I provide comprehensive audiologic care to the pediatric,
adult, and geriatric populations through appropriate testing, evaluation, and treatment of audio -vestibular
disorders.
Created and provide a top of the line hearing aid clinic that focuses on the patient’s needs. Offering a
wider range of hearing devices, accessories, and other products that most audiology clinics do not offer
such as personal sound amplifiers (PSAPs) make NeoSound, LLC a comprehensive Hearing Healthcare
Provider.
Able Planet, Inc., Wheat Ridge, CO
Director of Audiology, 12/2013 – current
Able Planet is a consumer audio and hearing health devices manufacturer. I am r esponsible for the development of
all hearing health products and for increasing awareness of our company and product line to Audiologists and other
hearing health products.
Responsible for the development and expansion of the Audiology Provider Network program
Led a team in the development of the product portfolio of Able Planet hearing devices while working with
manufacturers and engineers based in China.
Reside as the main resource for Auditory and Audiologic sciences.
Work with sales and marketing team to enhance awareness for Able Planet’s Hearing Health products
Research new products to bring in house as OEM.
Lead team in answering questions at major industry shows (AAA, CES, NAMM, etc)
Oticon, Inc., Somerset, NJ
Clinical Account Manager (CO, NM, & WY), 3/2013 – 12/2013
Oticon is the oldest and one of the most reputable hearing aid manufacturers in the world. During my time
working for Oticon, I was responsible for the development of local accounts and the growth of Oticon’s market
share in my territory via the sale of Oticon hearing devices, accessories, and services to audiology and hearing aid
dispensing practices.
Successfully analyzed market and identified existing and new growth opportunities for my accounts.
Demonstrated consistent growth in sales numbers since my start with Oticon through building relationships
with new customers and nurturing relationships with existing customers
Maintained monthly sales growth compared to previous year’s growth metrics
Provided marketing and educational support for clinical p ractices and participated in front office training and
open house events
Responsible for managing and organizing strategies for the launch, sales, and training of new products for
each of my accounts
Provided product and software training to Universities, audiologists, students, and physicians.
Advanced Audiology, Inc., Centennial, CO
Senior Audiologist, 9/2011 – 3/2013
Responsible for quality hearing healthcare of the adult and pediatric patients, increasing sales by gaining new and
nurturing current relationships with referring physicians, generate more business through patient and physician
education events, maintaining the excellent brand that AAI has built over the past decades.
Provide training for new Audiologists, Audiology Externs, and Audiology T echnicians
Provide assistive listening devices and hearing protective devices
Manage duties and responsibilities of Audiology Technicians
Developed cerumen management protocol.
Provide cerumen management services.
Develop marketing projects including physician lunch & learns, and patient retention programs
Responsible for all aspects of social media marketing: blogging, creating youtube “expert” videos, maintaining
and updating the business facebook page as well as my own professional facebook page, keeping in touch with
patients and other referring professionals via twitter and email.
Acquired 10 new consistent physician referrals and maintained over 100 currently referring physicians.
Conduct comprehensive audiologic evaluations and the appropriate selec tion, fitting, orientation, and
verification of hearing aids and assistive listening devices on the pediatric and adult population. Testing
utilizing Pure-tone threshold measurements (air & bone), tympanometry, acoustic reflex testing, Otoacoustic
Emissions diagnostic testing.
Select and sell appropriate hearing devices for individuals with a hearing deficit.
Colorado Adult & Children’s Ear, Nose, & Throat, Littleton, CO
Contract Audiologist, 4/2010 – 9/2011, contract based for The Hearing Aid Doctors, LLC
Responsible for the day-to-day operations of the Audiology department and patient care in an ENT physician’s
office.
Conduct comprehensive audiologic evaluations and the appropriate selection, fitting, orientation, and
verification of hearing aids and assistive listening devices on the pediatric and adult population. Testing
utilizing Pure-tone threshold measurements (air & bone), tympanometry, acoustic reflex testing, Otoacoustic
Emissions diagnostic testing.
Testing, diagnosis, and rehabilitation of patients referred by industrial hearing conservation programs
Provide assistive listening devices and hearing protective devices
Provide cerumen management services.
Assist with developing marketing projects including physician lunch & learns, battery order program, and
patient retention programs.
Hearing Life, Inc (formerly HearingCare, Inc), Denver, CO
Senior Audiologist, 2006-2009
Clinical responsibilities include evaluation, management, and rehabilitation of audio logic pathologies in a private
practice setting.
Conducted comprehensive audiologic evaluations on the pediatric and adult populations with a large variety of
pathologies
Testing, diagnosis, and rehabilitation of patients referred by industrial hearing conservation programs
Selection, orientation, and verification of appropriate hearing aids and assistive listening devices using
coupler, functional, and insertion gain fitting measurements
In addition to patient care managed the Englewood office. Responsible for business administration,
advertising, marketing.
Responsible for providing physician lunch & learn presentations and obtaining a wider referral base.
Providence Speech & Hearing Clinic, Orange, CA
Consultant, Summer 2006
Business Operations Consultant for a large non-profit healthcare organization that provides speech & language
therapy and audiologic services in the Southern California region.
Evaluated the cost-effectiveness of certain services provided by the organization.
Recommended appropriate solutions to increase profit margins and cost-effectiveness.
Henry Ford Health System, Detroit, MI
4th year Externship, 2005-2006
Clinical responsibilities include evaluation, management, and rehabilitation of audio-vestibular pathologies in a
large hospital setting.
Conducted comprehensive audiologic evaluations, including brainstem auditory evoked potentials (BAEP),
sedated auditory brainstem response, auditory steady-state response (ASSR), and otoacoustic emissions
(OAE), on the pediatric and adult populations with a large variety of pathologies
Evaluated vestibular disorders using electronystagmography (ENG), videonystagmography (VNG), vestibular
evoked myogenic potentials (VEMP), computerized dynamic post urography, rotary chair testing
Selection, orientation, and verification of appropriate hearing aids and assistive listening devices using
coupler, functional, and insertion gain fitting measurements
Testing, diagnosis, and rehabilitation of patients referred by industrial hearing conservation programs
Assisted in cochlear implant mapping and (re)habilitative therapy. Conducted neural response telemetry in the
operating room and in the clinic setting
Participated in weekly grand rounds
PROFESSIONAL AFFILIATION
American Academy of Audiology (AAA)
Candidate member, 2002-2006, 2008-Current
American Speech-Language-Hearing Association (ASHA)
Member, 2006-Current
National Association of Future Doctors of Audiology (NAFDA)
National NAFDA
Strategic Planning Ad hoc Committee Leader & Moderator, 200 6
National Public Relations Director, 2005-2006
National Marketing Committee Head, 2004-2005
Local NAFDA, East Tennessee State University Chapter
Historian, 2004-2005
National Board Representative, 2003-2005
Vice President, 2003-2004
President, 2003
Founder, 2003
ARTICLES & PRESENTATIONS
Schweitzer, HC & Kim, DD (2014). Asymmetrical Hearing Loss, Loudness Balance, and Hearing Aid Fittings.
http://hearinghealthmatters.org/waynesworld/2014/asymmetrical-hearing-loss-fittings.
Schweitzer, HC & Kim, DD (2014). Centering Surprises in Asymmetrical Listeners.
http://hearinghealthmatters.org/waynesworld/2014/asymmetrical -hearing-loss-aided-catch-surprises
Kim, DD, AuD (2012). Alternative Delivery Models for Hearing Aids & The Future of Telemedicine
Wayne State University, Guest Lecturer, Detroit, MI, July 2012
Kim, DD. & Zeitler, D (2012). New Hearing Aid Industry Technologies & Medical Advancements.
Hearing Loss Association of America, Guest Speaker, Local Chapter, Denver, CO, March 2012
Kim, DD (2008). A Multimodal Approach to Tinnitus & Tinnitus Therapies
Hearing Loss Association of America, Guest Speaker, Local Chapter, Denver, CO, June 2008
Kim, DD & Wilson, RH (2006). Dichotic Digit Performance in White Noise by Young Adults with Normal
Hearing. American Academy of Audiology Convention, Poster Pres., Minneapolis, MN, April 2006.
RELATED EXPERIENCE
Graduate Assistant (GA), Marc Fagelson, Ph.D., East Tennessee State University
Research Enhancement Award Program, James H. Quillen Veterans Affairs Medical Center
Teaching Assistant (TA), Doug Riley, Ph.D., Calculus I & II, Birmingham-Southern College
LICENSING & CREDENTIALS
Colorado Audiology License
American Speech-Language Hearing Association
American Academy of Audiology
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