Business and Project Manager, Compliance, Accounting Specialist
Resume:
Andrea L. Pappas
Knoxville, TN *****
*******@*****.***
Business Management and Development, Executive Support; Legal;
Summary of
Accounting; Project Support and Management; Policies and Procedure
Qualifications
Analysis, Development and Implementation; Compliance; Organization
and Efficiency; ; Insurance; A/R; Billing/Reconciliation Multiple
Software Programs
Education and A.S., Business Management and Accounting
Professional IRS Certified Advanced Tax Specialist
Development Certified Accounting Specialist
Certifications: Project Management, EVM
Dean’s List Magna Cum Laude
Awards/Honors
Service and Leadership Award
Exceptional Volunteer Service
Affiliations/Memberships Phi Theta Kappa (International Honor Society)
Project Management Institute
Volunteer Affordable Care Act, Client Assistance; Sustainable Campus
Initiative; Urban Gardening; Adult Education/Mentoring; Senior
Citizens (various services); Mobile Meals; SPCA
Current Business Manager (Part-time): Medical Office
Billing, Accounts Receivables, Reconciliations, Collections, (All fiscal functions of corporate
operations)
Human Resources/Staff Liaison: recruiting, review, development, compensation
Insurance Account Specialist: inception to completion (Primary/Secondary/MCOs); provider
relationship development
Business Development;
Vendor Relationship development; responsibility and authority to act
Client: Interaction, Intake, File Establishment/Maintenance, Account Maintenance (Fiscal and
Administrative)
11/2011 – 01/2012 AutoScribe: Financial Services/IT Company Gaithersburg, MD
CONTRACTOR, Project Manager, Project Rescue (Patent, Call Center)
Provide leadership on a $1 Million +/- Project (estimated $20 Million +- profit gain); brought
project in accord with schedule plan (on time) and below budget
Prepare/Maintain project documents (Master Schedule, Work Breakdown Schedule,
Responsibility Accountability Matrix, Work Authorization; Change Orders)
Control and Monitor Project Development/Progress (CPM)
Develop and update database
Ensure multiple schedule integration (in and out of house service providers)
Develop processes and procedures effectuating consistency and efficiency in work product
(resulted in project completion ahead of schedule)
Fiscal Accountability
Supervise staff; provide guidance; track time expenditure; employee productivity oversight
Promote team environment and project loyalty
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Pappas: Page 2
11/2005 – 09/2011 O’Donoghue & O’Donoghue LLP Washington, DC
Office Workflow Coordinator, Legal Assistant (Litigation, ERISA, CBA, Labor Law)
Provided direct support to 3 attorneys and back-up support for 20+ attorneys, phone contact,
correspondence preparation, coordinated travel arrangements (professional and personal) and
vouchers, conference calls, calendaring/docketing and any and all requests to provide full
support of attorney needs
Initiated and composed legal documents (memoranda, motions, orders, answers, subpoenas,
TOC/TOA); prepared/updated spreadsheets generating utilized information and targeted
results; created presentations (PowerPoint); reviewed and edited documents for clarity and
compliance (cite checking/blue book, LexisNexis)
Exhibit preparation, case preparation, document production and review
Client Billing/Account Research and Reconciliation
Electronic Case Filing; Case and Rule Research; Legal Compliance
Recruiting: Summer Associates
Prepared confidential fiscal-tracking reports
Workflow Coordinator: Route work from firm-wide attorneys to staff ensuring that firm
needs and deadlines were met; assess and respond to complex time-sensitive matters; determine
human capital task and assignment; maintain tracking log and provide results to management
(utilized in employee review process)
Project Development/Business Analyst: developed forms and procedures for electronic court
filing ensuring compliance with federal systems– resulted in increased ECF acceptance;
developed invoicing system - resulted in expedited information retrieval
04/2010-02/2012 Educational Non-Profit Rockville, MD
Founder/Director, Recruiting, Marketing, Membership Coordinator (VOLUNTEER)
Researched local needs and available resources, formation, development, management (all
aspects) specific to mentoring
Event planning/coordination: monthly events (50+), special events (100+ attendees)
Recruiting: Volunteers, educators and donors; manage human capital, multiple and diverse
personalities and backgrounds; conflict resolution
01/2005 -11/2005 The National Institutes of Health Bethesda, MD
Program Specialist (Contractor), Policies and Procedures, Project Assistant
Independent research; statistical analysis/document review and report generation
Review and revise documents for grammar, clarity, punctuation, legal compliance
Confidential “eyes only” projects for submission to OMB
Vendor bidding; Program cost analyses (federal compliance)
Maintain Division-wide calendar to ensure schedule compliance;
Coordinate/schedule/facilitate agency/department-wide training sessions/conferences
Develop and maintain complex document-management system and provide training for
staff (Sharepoint), resulting in significant organization, tracking, expedited document
retrieval, increase in accuracy and decrease in employee time expenditure; Developed
department resource library
Participate in teams/committees to identify and address/resolve/achieve specific
issues/goal; (results often become NIH-wide issuances/DPPA issuances, to be used as a
resource/research and standard tool (locally and globally); Consult with
architects/engineers/scientists regarding technical aspects of procedures/protocols; translate
issuances into standardized language
Established and marketed summer-intern program for DPPA
Prior employment/volunteer details and references: Gladly provided upon request
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