Customer Service Representative
Resume:
VICKY L. HILL
COLUMBUS, GA 31907
OBJECTIVE: To use and expand my knowledge and experience in a setting that
will utilize my potential and skills.
EDUCATION: Phillips College 1983-1984
Columbus, Georgia
Business/Data Entry major
EXPERIENCE: Department of Family and Children Services May 2010 -
Current
Front Desk
Responsibilities: Screening applications for benefits,
receptionist
duties, answering phones, filing, conducting criminal
background
checks, ordering records, attending window when clients
come for
appointments, setting finger printing appointments,
distributing mail,
sending and receiving faxes, copying case manager files.
Available to
others when need assistance for different duties.
Doubletree Hotel March 2009 - Nov 2009
Room Service Supervisor
Responsibilities: Managed 7 employees, hired personnel,
trained and supervised employees. Answered the telephone,
kept daily records of business, kept records of employees,
made schedules, trained for proper handling of guests.
Olive Garden May 2006 - March
2009
Server / Hostess
McBride & McBride September 2004 -
May 2005
Front desk clerk / receptionist
Responsibilities: Answer multi-phone lines, prepare and
mail letters to clients and creditors, file papers into
files, prepare paperwork for incoming clients, file
bankruptcy court paperwork
Waffle House December 2002 -
May 2006
Server
Responsibilities: Greet and serve customers food and
beverages, cash out tickets, stock and clean station
Vicky Hill resume
Page 2
Billy's Place July 2003 - August
2004
Purchasing Agent / Manager
Responsibilities: Mange sandwich shop, prepare customer
food, handle register and keep store stocked
St. Francis Hospital March 2003 - July 2003
Patient Account Representative
Responsibilities: Performed collection duties, handled
billing for hospital facility and doctors and handled
workers compensation claims.
Blue Cross / Blue Shield of Georgia May 1995 - March
2003
Customer Service Representative and Claims Processor
Responsibilities: Answer in-coming phone calls, give policy
benefits and claim status, change PCP's, order EOB's,
update COB, maintain daily phone reports, adjust and
process dental, vision, physician and hospital claims.
Familiar with CPT codes, ICD-9 codes and per diem rates.
SKILLS: Proficient in Windows, Q-Care, State Q-Care, 10 key, Tracs
and CSW
Very productive employee, self-motivated, quick learner,
ability to work multi-tasked and unsupervised
REFERENCES AVAILABLE UPON REQUEST
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