VICKY L. HILL

**** ******** ******

COLUMBUS, GA 31907

706-***-****

OBJECTIVE: To use and expand my knowledge and experience in a setting that

will utilize my potential and skills.

EDUCATION: Phillips College 1983-1984

Columbus, Georgia

Business/Data Entry major

EXPERIENCE: Department of Family and Children Services May 2010 -

Current

Front Desk

Responsibilities: Screening applications for benefits,

receptionist

duties, answering phones, filing, conducting criminal

background

checks, ordering records, attending window when clients

come for

appointments, setting finger printing appointments,

distributing mail,

sending and receiving faxes, copying case manager files.

Available to

others when need assistance for different duties.

Doubletree Hotel March 2009 - Nov 2009

Room Service Supervisor

Responsibilities: Managed 7 employees, hired personnel,

trained and supervised employees. Answered the telephone,

kept daily records of business, kept records of employees,

made schedules, trained for proper handling of guests.

Olive Garden May 2006 - March

2009

Server / Hostess

McBride & McBride September 2004 -

May 2005

Front desk clerk / receptionist

Responsibilities: Answer multi-phone lines, prepare and

mail letters to clients and creditors, file papers into

files, prepare paperwork for incoming clients, file

bankruptcy court paperwork

Waffle House December 2002 -

May 2006

Server

Responsibilities: Greet and serve customers food and

beverages, cash out tickets, stock and clean station

Vicky Hill resume

Page 2

Billy's Place July 2003 - August

2004

Purchasing Agent / Manager

Responsibilities: Mange sandwich shop, prepare customer

food, handle register and keep store stocked

St. Francis Hospital March 2003 - July 2003

Patient Account Representative

Responsibilities: Performed collection duties, handled

billing for hospital facility and doctors and handled

workers compensation claims.

Blue Cross / Blue Shield of Georgia May 1995 - March

2003

Customer Service Representative and Claims Processor

Responsibilities: Answer in-coming phone calls, give policy

benefits and claim status, change PCP's, order EOB's,

update COB, maintain daily phone reports, adjust and

process dental, vision, physician and hospital claims.

Familiar with CPT codes, ICD-9 codes and per diem rates.

SKILLS: Proficient in Windows, Q-Care, State Q-Care, 10 key, Tracs

and CSW

Very productive employee, self-motivated, quick learner,

ability to work multi-tasked and unsupervised

REFERENCES AVAILABLE UPON REQUEST

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