Customer Service Training
Resume:
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Patricia A Collier
Deltona, FL 32738
Phone 615-***-****
Email: *****@*****.***
SSN: Will be provided
Professional Summary
Federal Research and Development, Grant Program Specialist with significant emphasis in the areas of; Training, Special Assignments, National Emergency Management Information System (NEMIS), Hazard Mitigation Grant Program applications and Legal Assistant. Demonstrative skills: Logic, Analysis, Critical Thinking for short and long range issues and Records Management. Accomplishments: Strategic Planner, Resource Allocation, Environmental Review, Housing Inspector and Mediator. At ease in high stress and fast-paced environment with emerging new tasks. Reliable, self-motivated, detail oriented, with goal attainment.
Professional Business
11/2011 – 12/2012 Hazard Mitigation Grant Program Specialist
Federal Emergency Management Agency (DHS/FEMA)
Pennsylvania Recovery Office, Mississippi Recovery Office
* Provide the latest FEMA methods on Hazard Mitigation to survivors of disaster including NFIP, Hazard Mitigation methods and retrofitting suggestions.
* Inter/Intra customer service to survivors, state representatives and community
* One on one counseling with home owners, providing flood insurance information, best suggested methods of clean-up, how to rebuild stronger.
03/2011 – 11/2011 Administrative IV – Mission, Architectures & Communications
MITRE Corporation
7515 Colshire Drive, McLean, VA 22102
* Managed administrative duties of IT Support Department
* Right hand support to Director
* Coordinated, collaborated, and consensus building with Division Staff
08/2005 – 03/2011 Hazard Mitigation Grant Program Specialist IV
Federal Emergency Management Agency (DHS/FEMA)
800 S. Bell St, Washington, DC 20548
* Utilized and interpreted policies and procedures for Insurance and Hazard Mitigation Disaster Assistance Employee Training for fiscal year 2010 and Hazard Mitigation Grant Program (HMGP), National Environmental Policy Act (NEPA), Hazard Performance Analysis (HPA), National Flood Insurance Program (NFIP)
* Analyzed grant proposals for eligibility and compliance (Stafford Act /OMB Circulars)
* Conducted overall review of grant related technical assistance
* Provided grant recommendations and policy interpretations
* Collaborated with the State personnel and eligible sub-grantees
* Monitored and evaluated performance of grant
* Applied systematic methods and techniques and presented resolutions
* Composed and distributed Training SOPs for Hazard Mitigation
* Developed a catalog of Insurance and Mitigation Courses
* Collaborated with internal and external components to support training program
* Executed excellent customer service
* Prepared and participated in conferences, and workshops
* Utilized NEMIS, IFMIS and other related programs
* Generated reports to management
02/2005 – 08/2005 Transportation Security Officer (DHS/TSA)
Orlando International Airport (MCO)
Orlando, FL 32746
* Utilized training for dual certifications passenger/baggage
* Certified Security Machine Operator
* Awarded Dedicated Employee 2005
* Committed extra hours completed all required training and courses
* Applied knowledge/skills to successful customer service
08/2004 – 02/2005 FEMA Certified Housing Inspector – Individual Assistance
Parsons Brinckerhoff, FEMA Housing Project -
Winchester, VA
* Received and processed grants application for housing proposals in accordance with established procedures
* Monitored and evaluated overall performance
* Reviewed applications to ensure overall compliance with 44 CFR
* Developed and distributed streamlines for FEMA data input
* Implemented and presented related findings to management
* Monitored and completed special projects
* Prioritized assignments
.
08/2003 – 08/2004 Administrative Assistant
Vanderbilt Hospital/University – 2525 West End Avenue
Nashville, TN 37240
* Designed procurement process to assess tools, equipment, supplies & furniture
* Prepared and Monitored inventory for federal audit
* Reviewed and tagged over 800 inventory items in preparation of federal audit
* Provided excellent customer service
* Build internal and external networking
* Monitored and completed special projects
* Prioritized assignments
08/2002 – 08/2003 Grants Management Program Coordinator – Diversity In Dialogue
Scarritt Bennett Center (DID!)
Nashville, TN 37214
* Developed and monitored administrative policies and procedures for Community Grant Program
* Managed and monitored volunteer training cadre
* Provided technical assistance and point of contact on matters pertaining to the over all grant
* Interpreted regulations and policies for program administrators, and Local Support Groups
* Collaborated in the planning and development of matters relating to DID!
* Participated in conferences, and workshops addressing issues related to DID!
* Provided growth of program to 100%
* Expanded media coverage and educational institution support
02/2000–08/2002 Senior Planner – Program Coordinator – Program Specialist
IMANI Coalition/ National Minority Education Training Center
Nashville, TN 37208
* Managed, planned and coordinated two separate non-profit grants on health issues
* Planned operational management of staff, schedules, objectives and goals of the grants
* Supervised daily operations of ongoing projects and meetings
* Successfully defined plans and implemented new project within time constraints and under budget costs
Patricia A Collier
409 Fort Smith Blvd
Deltona, FL 32738
Phone 615-***-****
Email: *****@***.***
Social Security # Will be provided
* Devised “One Stop” medical service in a disparate area with major healthcare needs
* Conducted research and measured gaps in services
* Comprised the Standard Operating Procedures for Staff
* Prepared training materials and manuals
* Facilitated monthly meeting with Board of Directors
* Reporting monthly status to Center for Disease Control
* Compiled yearly report to Board of Directors, State Agencies, Healthcare Advocates, Clergy and Laypersons
Other experience: Courtroom Deputy (13 yrs)
United States Federal Judge
Nashville, TN 37203
* Managed day to day functions of courtroom: oaths, calendaring, recordings, filings
* Monitored court hearings for electronic recording
* Monitored courtroom scheduling for efficiency utilization
* Trained new staff on office processes
* Compiled data analysis for reporting to Administrative Offices
* Communicated with other Judges, Federal Agencies and Officials regarding legal matters
* Assisted in implementation of Alternative Dispute Resolution Program
Education
Bachelor of Science, Criminal Justice (3.4 GPA)
Tennessee State University, Nashville, Tennessee
Continued Legal Studies: Nashville School of Law, Nashville, TN
FEMA Mandatory Courses:
* E276 Benefit Cost Analysis
* L253 Environmental and Historical Preservation Compliance
* E701 Basic Grants Management
* Grants Managements for Federal Personnel Part 1
FEMA On-Line ICS:
Incident Command System, IS-100
Incident Command System, IS-200
Incident Command System, IS-700
Incident Command System, IS-800
Skills Summary
Skills
Level
Skills
Level
Microsoft Word
Excellent
Presentation
Excellent
Microsoft Excel
Excellent
Reliability
Excellent
Microsoft Power Point
Excellent
Team Player
Excellent
Microsoft Access
Excellent
Organization
Excellent
Microsoft Outlook
Excellent
Negotiation
Excellent
NEMIS/eGrants
Excellent
Written
Excellent
Sharepoint
Excellent
Organized/Monitored
Excellent
BrassRing
Excellent
Organized/Monitored
Excellent
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