Customer Service Representative
Resume:
Esther Mendoza Moses
Linden, New Jersey 07036
*********@*****.***
Objectives
To contribute to the overall success of a company in a position of diverse
responsibility that requires strong organizational, planning, problem-
solving and follow-through skills. Self-motivated and compassionate with
extensive experience providing leadership and customer support service.
Education
Eli Whitney High School Diploma 1979
Montclair State SSCBT Certificate 1990
Certify Social Worker Certificate 1990
Experience
Engaging parents and involving parents in school and community based
program. Provide leadership skills for parents and coordinates services for
families. Facilitate training for parents which interest them. Coordinate
and encourage parents to be a participant in their children's education.
Communicate regularly with family through, classroom contact, telephone
calls and meetings. Develop program and activities designed to engage
families in improving child achievement and increase parent involvement in
the Head Start.
Skills
. Computer
. Micro Soft office (word, Excel, COPA)
. Bilingual
. Customer service-oriented
. Dependable and punctual
. Quick learner
Work History
Parent Coordinator 8/1988 to 6/2013
Newark Preschool Council - 570 Broad Street Newark New Jersey 07102
. Developed and managed communication strategies, plans for parents.
. Planned and launched innovative, creative and effective communications
such as coordinated events planning meeting promoting parent
involvement.
. Increased enrollment by marketing for children.
. Instruct parents on a variety of skills, including computer skills and
adult training.
Television Service Representative 5/2009 to present
Telerent Leasing Corporation 4191 Fayetteville Road Raleigh, North Carolina
27611
. Customer Service
. Collect television money
. Data entry
. Tally weekly census and deposit
. Call in television repair
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