Sales Customer Service

**** ******** ***** 808-***-****-Cell

Kailua, Hawaii 96734

M ichael W. Bumgarner

Experienc 2013-Present Gap I nc. Honolulu, Hawaii

e Assistant General Manager Customer Experience

• Create and fosters a culture that ensures and builds customer loyalty.

• Maximizes sales potential by spending 50% of scheduled time on the sales floor.

• Managed, coached and developed a sales team of 45+ associates into a high performing

team.

• Proactively developed best practices to improve Customer Experience and sales driving

programs.

• Communicates with Store Leadership Team to ensure that information is cascaded to direct

reports.

• Effectively delegates, and communicates using time management and organizational skills.

• Reviews, assesses and coaches performance of direct reports.

• Proactively identifies and communicates customer experience challenges with

recommended solutions.

• Helped store team to leverage payroll utilizing effective scheduling and making cuts to

ensure payroll hours are used effectively.

• Developed new Customer Information Capture card to drive capturing more customer

emails within the store.

• Created a social media (Facebook) card to drive “likes” to the Store Facebook page.

2009-2013 Victoria’s Secret Honolulu, Hawaii

Product Manager

• Acting member of Sales Leadership Team responsible for total store results.

• Maximizes sales potential by spending 50% of scheduled time on the sales floor.

• Managed, coached and developed a sales support team of 90+ associates into a high

performing team.

• Proactively developed best practices to improve productivity and backroom organization.

• Communicates with Sales Leadership Team to ensure that information is cascaded to direct

reports.

• Effectively delegates, and communicates using time management and organizational skills.

• Reviews, assesses and coaches performance of direct reports.

• Proactively identifies and communicates merchandise flow and visual presentation

challenges with recommended solutions.

• Contributed to store achieving company sales plan for 2010

• Developed a new replenishment process to improve daily replenishment and merchandise

availability and Increased productivity by 50%.

• Succeeded in developing 4 sales support associates to elevated positions.

1999-2009 Waldenbooks/Borders Express/Borders Kaneohe, Hawaii

Sales Manager

• Achieved over 4.4 million in total store sales 2008-2009.

• Successfully setup, opened, managed a new Borders 2300 square foot super store.

• Executed a successful transitioned from Borders Express specialty retail to a Borders

superstore.

• Managed, scheduled, trained and developed 80+ personnel into a high performance team.

• Exceeded company sales plan for 2008-2009 fiscal year.

• Achieved highest percentage in district for Borders rewards loyalty program at 71%

• Responsible for merchandising, displays and sales within the store.

• Top Ten store within the company for Balanced Scorecard which includes the following

criteria: Sales, Customers service, Borders Rewards loyalty card, gift card sales, and Shrink.

Michael W. Bumgarner

General Manager-Waldenbooks/Borders Express

• Increased sales from $1.5 million to $2.3 million.

2

• Implemented new roll out of the Borders Rewards loyalty program.

• Successfully transitioned from Waldenbooks to new Borders Express remodel.

• Accountable for 4 multiple stores for over a 6 year period, which includes Day by Day

Calendars, Books on the Mall and Otaku Takeout.

• Responsible for staff scheduling for all multiple locations.

• Managed, scheduled, trained and developed 45+ personnel into a high performance team.

• Successfully met or surpassed all company standards for over 5 years.

• Implemented the Teachers Wish list program to drive incremental sales over $60,000 into

the store every year over 5 years.

• Contributed to achieve District of the Year 2004-2005.

• Achieved Presidents Club award 2004-2005

Associate Manager/Outside Sales Manager-

Waldenbooks-Ala Moana

• Increased sales from $3 million to $4.25 million.

• Managed, scheduled, trained and developed

30+ personnel into a high performance team.

• Successfully met or surpassed all company

standards.

• Implemented an outside sales program to drive

incremental sales.

• Developed a customer service standard to

achieve 100% on the Mystery shop program.

1996-1999 Toys R Us

Aiea, Hawaii

Operations Manager

• Accountable for total store maintenance and

operations repairs.

• Developed and implemented a

merchandising/sorting program to increase

replenishment productivity of the off-hours

replenishment team.

• Developed a grid storage system to locate

merchandise more proficiently for

replenishment and customer orders.

• Managed, scheduled, trained and developed

30+ personnel.

Receiving Manager

• Managed, scheduled, trained and developed

30+ personnel.

• Developed and implemented a

merchandising/sorting program to increase

productivity

of the off-hours replenishment team.

• Accountable for processing incoming, and

outgoing freight.

Sales Manager

• Managed, scheduled, trained and developed

30+ personnel.

• Developed and implemented a local regional

merchandising program to drive incremental

sales.

• Responsible for merchandising, sales and

service.

• Responsible for customer service, cash handling

and cash cage audits.

1992-1996 Kmart Wai

Operations Assistant Manager-Waikele

• Managed, scheduled, trained and developed 40+ personnel.

• Developed and implemented a merchandising/sorting program

the off-hours of replenishment team.

• Responsible for processing incoming, and outgoing freight.

• Accountable for customer service, cash handling and cash cage

M ichael W. Bumgarner

Softlines Assistant Manager-Iwalei

• Managed, scheduled, trained and developed 35+ personnel.

• Developed and implanted a merchandising pick list program to

the off-hours replenishment team.

• Accountable for Men’s, Women’s, Children’s and Home Fashion

• Promoted to Operations Manager January 14 1994.

Off Hours Replenishment Manager-Iwalei

• Managed, scheduled, trained and developed 25+ personnel.

• Developed and implanted a merchandising/sorting program to i

of the off-hours replenishment team.

• Developed a departmental pick list to improve replenishment p

• Promoted to Softlines Manager January 5, 1993

1992 Centurion Security Systems

Loss Prevention Officer

• Responsible for loss prevention/deterrence of theft within the st

• Observed and monitored staff and customers within the store.

• Completed designated security checks and store audits.

• Annotated all discrepancies onto daily loss prevention logs

1982-1992 U.S. Army

Combat Arms 1/27 th

Infantry, 3/66 Armor, 2/69th Armor.

• Non-Commissioned Officer of the Month

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• Desert Storm/Desert Shield Veteran.

• Honorably Discharged

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