Customer Service Project

**** ****** ****, ****, ****:209-***-****

Dublin CA 94568

**********@*****.***

Reginald Garner

Employment

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Field Merchandiser San Ramon, CA

Responsible for merchandising Nabisco brands which included full shelf

conditions, neatly merchandised displays and shelves, building display

point of sale in all areas of store, properly rotated product, and accurate

price tags. Also maintain rapport with key store individuals while

providing outstanding customer service

03/13 JD Productions Inc.

Oakland, CA

Part-time Productions Assistant

Duties include tracking contracts and invoices, maintaining event

production supplies and lists. Handle incoming and outgoing mail. Drive a

designated vehicle to perform courier services. Pick-up duties include

receiving orders, parcels and picking up packages at various entities.

Maintain pick-up/delivery logs and document duties performed.

08/07 to 12/12 Comcast Inc.

Livermore, CA

CAE 2, Customer Technical Support (Helpdesk)

Provide inbound telephone support via a proprietary computer system to

customers experiencing technical difficulties and equipment problems in

order to reduce service calls and improve customer satisfaction. Enters

account information into the billing system in order to accurately execute

customer orders, schedule installs and trouble calls, and document customer

accounts on a daily basis.

09/05 to 10/06 Los Angeles World Airports Los

Angeles, CA

Project Assistant, City of Los Angeles Residential

Acquisition

Assisted Project Managers with a variety of complex administrative and

project related duties such as field investigation, permits, Leasing,

Construction Demolishing, responded to complaints relating to problem with

properties that were acquired through acquisition. Assisted Real Estate

Officers with inspections of single family and mixed use properties.

Assisted with special projects and reports as needed.

10/04 to 08/05 City of Los Angeles World Airports

Los Angeles, CA

Internship/City of Los Angeles Business & Job Resources

Center.

Helped walk in job seekers, emerging business owners and student interns

navigate and access employment listings, contracting and work experience

opportunities that LAWA had to offer on a daily basis's.

Areas of Strength

Broad spectrum of business experience Self-motivated, well-

organized

Excellent communication skills Detail and quality

oriented

Education

CALIFORNIA STATE UNIVERSITY, NORTHRIDGE

Bachelor of Arts, Urban Planning, January 2005

Computer Skills

Microsoft Office 2000 Suite, Windows 95/98/00, QuickBooks 99/00, CC Mail,

Lotus Notes, Employee File Builder, Palm Management, Microsoft Project and

Publisher, Internet Research, In-house Accounting Software.

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