Manager

Mitch Mandell

**** *********** *** *** ***. Cincinnati, OH 45245

(C) 248-***-****, *********@*****.***

Objective: I’m looking to further my career in the Human Resources field with an

organization that allows me to utilize my experience, skills and education.

Experience: Opening multiple new properties, analyzing financial statements including

P&L, department head/manager, operations management, budgets, working with temp

agencies, determining wage ranges, recruiting, hiring, scheduling, payroll, training,

creating new SOP's, purchasing and vendor contracts.

Skills: Kronos, HR Logix, Avero Slingshot, AS400, Stratton Warren, Hot SOS, Delphi,

Share Point, Time Saver, Work Records, all Microsoft Office programs (Excel, Outlook,

PowerPoint, etc…) and social media.

Education:

Wayne State University- School of Business Administration

Bachelor of Science in Business Administration received in August 2009

Major: Management

Work Experience:

2013-14, Belterra Park Casino (Pinnacle Entertainment)- Cincinnati, OH-

Executive

Steward/Department Head

• Promoted to Executive Steward and moved to Cincinnati to open the newest

Pinnacle property.

• Managed a staff of 53 team members including 2 supervisors and 6 leads over 2

departments.

• Conducted multiple job fairs to recruit and screen candidates for different

departments.

• Directed full cycle recruiting of potential job candidates from first contact to their

first day of work.

• Built the Stewarding department from the ground up as the Department Head:

Created extensive training programs including brand new SOP’s

and systems for multiple departments.

Processed payroll, decided wage ranges, interviewed, hired and

trained all staff.

Determined equipment and supply needs and was responsible for

their

procurement while staying under budget.

Setup contracts and was the liaison between Belterra Park and

multiple vendors including the Health Department, Cintas, Ecolab,

ABCO and Mahoney.

2012-13, Ameristar Casino (Pinnacle Entertainment)- Kansas City, MO- Assistant

Executive

Steward. Member of the Safety Committee.

• Led a team of 50 team members that worked in 4 restaurant outlets and 6 dish

areas.

• Ran cost saving analysis that saved thousands of dollars and improved quality

and efficiency.

• Made purchases for multiple departments within food and beverage in addition

to my own.

• Kept the team motivated to exceed expectations in cleanliness, organization and

sanitization.

• In charge of operations management, training, conducting all staff yearly

reviews and scheduling.

• Completed the daily payroll using the Kronos program and made sure it was

always under budget.

• Collaborated with the Executive Steward in conducting interviews and deciding

who to hire.

2011-12, The Westin and Sheraton Hotels- Kansas City, MO- Stewarding

Supervisor

• Supervised the overall operations of food and beverage outlets and banquets of

over 7,000 guests.

• Used project management skills to create and enforce new policies and

procedures across multiple departments that help save the company money and

make us more organized.

• Helped to synchronize and lead activities with other departments in order to

facilitate increased levels of communication and guest satisfaction.

• Coordinated and directed all work assignments for a staff of 37 in 2 hotels at

once.

• Ensured that organization, cost of operation, budget and sanitation was

consistent with the overall food and beverage goals and objectives.

• Was responsible for the scheduling, coaching and training of all employees.

• Decided who to interview, conducted the interviews and hired great team

members.

• Placed supply orders through multiple distributers based on a monthly budget.

2010-11, Greektown Casino- Detroit, MI- Beverage manager in training/Bartender

• Was responsible for taking monthly beverage inventory.

• Performed daily count in/out, full balance and deposit of cash register bank and

sales.

• Put 4-S training into practice every day when interacting with guests.

• Provided superior guest service to all guests that are in Greektown.

• Used bartending and customer service skills when servicing guests with a

beverage.

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