Customer Service Assistant

Gether Paiffer Urbano

Group Underwriter and Administration

+63-090******** *********@*****.*** 29 years old San Mateo Rizal, National Capital Reg

Experience 7 years

Call Center Agent

Previous

C3 connect

De Ocampo Memorial College

Education

Bachelor's, Nursing (2006)

Philippines

Nationality

PR Philippines

Experience

Medical Group Underwriter and Administration

Sep 2012 - Present

Paramount life Inusrance

(1 year and 6 months)

> Updates accounts, clients’ profile, database and encodes documents

Customer Service Assistant (Telecommunications Account)

Apr 2012 - Sep 2012

C3 connect

(5 months)

> Provides assistance and gives manual troubleshoot for mobile phone problems such as network difficulties, etc.

Assistant Manager (Escalation Desk, Car Rentals Account)

May 2007 - Jun 2011

Advanced Contact Solutions Inc.

(4 years & 1 month)

> Manages agents in updating call reports

> Teaches agents in assisting clients in their calls

> Provides agents their goal setting on a monthly basis

Education

De Ocampo Memorial College

2006

College Degree in Nursing Philippines

Major Nursing

CGPA 85.0/100

Skills

Intermediate Customer Service Assistance

Basic Underwriter and Administrations

About Me

I am confident in my ability to produce, and while I prepare for the worst, I do the work necessary to tilt the odds so that the best will happen. I also want to

work for a successful company with strong leadership and vision, one that recognizes and rewards performers. I am who’s consistently growing and takes the

time to continue learning even though it’s not a direct requirement of the job. I find that many times, my professional growth is based on what I study, both

directly and indirectly related to work.

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