Customer Service Quality

David A. Kennedy

Cell: 704-***-****

**********@*****.***

Highlights

I am an enthusiastic professional with 7+ years of progressive experience in regulated/GMP environments. I am a strong

people leader with the ability to build rapport with all employees. My motivation is getting it right the first time and on

time delivery of expectations to my internal and external customers. I am proficient in Microsoft Software (Word,

PowerPoint, Excel, and Access) and ERP software (AS400 and SAP).

Strong interpersonal and organizational skills:

• Excellent communication skills, both written and oral

• Resourceful team member with great leadership skills.

• Ability to plan, prioritize, and multi-task with a positive “can do” attitude.

• Attentive to detail, thorough, quality-oriented, and work through to completion.

• Experienced in change management and lean manufacturing

Experience

Patheon, Inc., High Point, NC March2014 – Present

Production Supervisor

• Coordinates activities for the manufacture of Medicine with Planning, Encapsulation, and Finishing Departments to

ensure product quality, safety, schedule adherence and machine efficiencies in support of customer delivery dates.

• Communicate job expectations; planning, monitoring, and appraising job results; coaching, counseling, and

disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

• Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.

• Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and

equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing

reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and

fostering a spirit of cooperation within and between departments.

• Completes production plan by managing personnel; accomplishing work results; establishing priorities; monitoring

progress; revising schedules; resolving problems; reporting results of the processing flow on shift production

summaries.

• Maintains quality service by enforcing organization and cGMP regulation standards. Works with R&D, QA, and

Maintenance to ensure standards are documented, maintained and meet all Regulatory compliance needs

• Ensures operation of equipment by placing work tickets for repairs and coordination with Maintenance; evaluating

new equipment and techniques.

• Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance records

and data; answering questions and responding to requests.

• Creates and revises systems, batch paperwork, and procedures by analyzing operating practices, record-keeping

systems, forms of control, and budgetary and personnel requirements; implementing change and improvements.

• Audits operations by reviewing all log documentation, daily batch

• Resolves personnel problems by analyzing data; investigating issues; identifying solutions; recommending action, and

implementation of corrective actions.

• Work closely and coordinate with Planning, Purchasing, Warehouse, Quality Assurance, Engineering, Finance and

Human Resources to achieve corporate goals.

Endo Pharmaceutical, Charlotte, NC June 2013-Present

VSO Supervisor

• Ensure that, during all manufacturing operations, the site’s safety and quality and compliance metrics are met or

surpassed while meeting corporate and site standards and policies.

• Ensure quality and safety requirements are clearly defined, robust processes are in place and capable employees are

properly trained to guarantee compliance with all current state, federal and local standards and regulations, e.g.,

cGMP, GLP, OSHA, EEOC, EPA, and DEA.

• Alert management of any potential deviations or infractions in a timely manner.

• Mutual accountability with VSO Leadership team to investigate, propose and initiate corrective and preventative

action (CAPA) for equipment and process related issues based on root cause analysis

• Mutual Accountability to review, and propose revisions to Manufacturing batch records and SOP's as required

• Recommends future directions within area of expertise and identifies potential process improvements

• Work with all Value Stream counterparts to develop a culture of accountability, empowerment, and continuous

improvement, customer focus, collaboration with celebration of good work and involvement, and development of all

people within the Value Stream

• Review in process data logs, assure that observations are addressed and sign off on reviewed pages in real time.

Initiate/review/approve Variance/Observation forms and deviation. Assist with investigations and ensure

• Create standard work processes and partner with Training Unit Leader to ensure compliance with the training of

applicable site personnel.

• Support the creation and maintenance of a “Visual Factory” to provide daily feedback on performance to objectives.

Support and maintain a closed loop management process that drives continuous improvement in performance to

objectives and fact based decision making.

• Support the development of schedules, release of batch records, inventory levels / controls, assignment of work,

running of manufacturing processes, accurate completion of all records and approvals to deliver quality product on

time with exceptional customer service.

• Drive continuous improvement and execute pro-active quality control in Value Stream processes Point out possible

difficulties in, and assure compliance with the company schedule

Nestle Prepared Foods, Gaffney, SC May 2011 – May 2013

Group Leader

• Provide leadership and participates during problem solving sessions across areas / depts. / shifts. Implements

recommendations / solutions. These initiatives can involve people, product or equipment issues.

• Coach, direct, train and develop supervisors to work efficiently across multiple career paths while supporting the

manufacturing mission. Administers performance management.

• Establish and plan for all training that will insure all members of the department are aligned with company, plant

and department objectives. Lead and maintain the team as a world class organization.

• Coordinate, organize and delivers communication activities, concerning objectives, results and plans within and

between the department and all other plant functions to assure total seamless operations. Makes necessary

judgment calls on specific goal alignment to achieve manufacturing excellence.

• Ensure that all aspects of SAP are properly implemented and utilized. Analyze data, lead initiatives to change

direction based on outcomes. Responsible for execution of projects plant wide.

• Responsible for determining appropriate delegation of assignments, following up and taking ownership of the

delegated assignments.

Kraft Foods, Manufacturing Facility, Newberry, SC Aug 08-May 11

Production Supervisor

• Supervised and coordinated activities of production of vacuum sealed lunch meat packages for assigned

shifts

• Supervised the Thermal Process (cook and cool)

• Managed line production to achieve goals in efficiency, costs and budgets

• Ensured availability of production resources including materials, equipment, and labor

• Facilitated monthly departmental briefings to analyze production schedule attainment, product quality

improvement and implement cost saving action plans

• Maintained a high standard of worker morale to prevent unionization

• Efficiently managed three departments with a total of 150 employees and 12 direct leads (Line Techs)

• Monitored equipment and production areas and communicated maintenance, safety and mechanical issues

• Responsible for GMP’s, food quality, SSOP’S, USDA and HAACP adherence

• Worked in direct conjunction with USDA onsite representative

• Efficiently built, trained and led leadership teams

EDUCATION

Bachelor of Science, Computer Information Science, Benedict College May 8, 2004

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