Customer Service Sales

JENNIFER LUONGO

O BJECTIVE

I am seeking a career opportunity that will utilize my expertise in customer service, sales, and audit operations.

E XPERIENCE

****-**** ******** ***** ******** De Land, Florida

Short Sale Processor/Escrow Assistant

Facilitate the gathering of documents to assist homeowners in applying for a short sale after receiving sales contract

from realtor

Prepare Loan package transmittals after closing

Prepare preliminary HUD’s

Post deposits to escrow accounts

Order HOA estoppels

Create file in online database, Realty Commander

Proficient in Microsoft word and Excel

Comfortable using Equator for agents

Order Payoffs on existing mortgages

Order commencement satisfactions prior to closing

General office duties including but not limited to answering phones, filing, ordering supplies

Schedule closings for closing agent

2011-2012 Prosperity Bank De Land, Florida

Operations Manager II

Be aware of BSA requirements and strictly adhere to them in daily business activity, while monitoring operational

soundness, audit and regulatory compliance, and teller performance

Oversee the operations of the banking center, supervise the teller line, mange the lobby, and the customer

experience

Teller back-up when needed

Vault and ATM custodian as back up

Schedule training sessions for Tellers

Participate in Community Service, POP hours

Coach, lead, and train, while motivating and developing team members

Assist and support the Banking Center Manager in leading the Teller team to meet and exceed sales referrals and

customer service excellence

Establish staffing schedules, perform audits, and assist with teller recruiting and performance management

2010-2011 SunTrust Bank, N.A De Land, Florida

Teller Lead

Monitor vault levels, conduct teller audits, make sure tellers are in compliance, and coach teller performance

Lead the Teller team to meet and exceed sales referrals

Vault Teller, order cash for branch

ATM back up as needed

Run Teller window

Establish staffing schedules, perform audits, and assist with teller recruiting and performance management

2005-2010 Riverside National Bank, N.A. Orange City, Florida

Senior Customer Service Representative

Responsible for the financial growth of the banking centers through expanding and retaining high-value customers,

both business and consumer relationships

Use need-based sales techniques to attract, expand, and retain customer relationships by identifying products and

services to enhance the customers relationship with the bank

ATM custodian, Vault back up

Work with customers relating to their needs, solve account discrepancies, and take care of customer complaints

Conduct customer financial profiles, open new accounts, and generating new consumer loan applications

During my time at Riverside I also helped train and mentor both tellers and platform personnel.

2002-2005 SouthTrust Bank, N.A De Land, Florida

Lead Teller

Coach, lead, train, motivate and develop team members

Assist and support the Teller Supervisor in leading the Teller team to meet and exceed sales referrals and customer

service excellence

ATM custodian

Vault Teller

Help to establish staffing schedules, perform audits, and assist with teller recruiting and performance management

1992-2002 Winn-Dixie Stores, Inc. De Land, Florida

Dairy Frozen Food Manager

Monitor ordering levels, conduct inventory audits, make sure dairy/frozen associates give great customer service

Lead team members in the policies of Winn-Dixie, making sure the standards are strictly adhered to.

Help in the hiring process, schedule team members

E DUCATION

2008-2011 Daytona State College Daytona Beach, Florida

A.A in Liberal Arts with an emphasis on Paralegal Studies

2

I NTERESTS

Girl Scout Troop Leader – 699

Road Runner Service Unit Product Chair

Girl Scout Alumnae Association

*******@*******.***

3

813 W VOLUSIA AVE • DE LAND, FL 32720 • 386-***-****

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