Customer Service Sales

Matthew Scott Litzelman

**** ***** **** ** . ********,MI 48356

248-***-**** . ***************@*****.***

Charismatic, Goal-Focused Professional

Top-producer with a distinguished track record in sales, customer service,

and client relationship management

Professional Experience

Mortgage Loan Consultant, Brook Mortgage Corp, Grand Rapids, MI 2/2010-

4/2014

. Consistently met or exceeded monthly loan volume requirements

. Excellent network of business contacts and past clientele in place

. Achievement of outstanding cold calling skills

. Superb knowledge of Conventional and Non-Conventional, FHA, VA, and

USDA guidelines

. Superior loan processing capabilities

. Consistent attendance at mortgage seminars & product training sessions

Credit Analyst, TD Bank (formerly Chrysler Financial), Farmington Hills, MI

2011-2012

. Analyzed each applicant's stability, ability and willingness to pay

before auto loan funding was approved, denied or conditionally

approved

. Collected additional data pertaining to the credit report or other

loan information of the applicant(s) if deemed necessary

. Thoroughly reviewed applicant's credit reports, income documentation,

and other necessary information as per company policy/guidelines

. Aided in development of credit analyst process & procedures manual

Mortgage Consultant, Bank of America, Novi, MI, 2009-2011

. Certified FHA 203k (Rehabilitation Loan) Lending Specialist

. Excellent pitches for phone sales developed and successfully utilized

. Enhanced skill set and strategy in support of short sale & foreclosure

transactions

. Increased purchase business volume by marketing realtors

. Expanded CRM database contacts by escalating marketing mailer efforts

. Expert level credit reading abilities for loan making decisions

. Multi-million dollar producer month after month

. Authorized to originate residential mortgages nationwide with the

exception of NY and TX

.

Senior Mortgage Consultant, JPMorgan Chase Bank, N.A., Bloomfield Hills,

MI,

2008-2009

. Responsible for the sale of self-generated and bank referred clientele

for residential mortgage loans, cross selling of other bank products,

and educating bank employees on mortgage referral tactics

. Successfully met or exceeded metrics related to the quarterly sales

plan

. Completed numerous industry training classes such as ethics, bank

policies, insider information, and fair lending practices

. Closed $3.8M in loan volume within two months to achieve best monthly

volume in history as a loan officer

Manager/Mortgage Consultant, Premier Mortgage Funding, Inc., Highland, MI,

2003-2008

. Personal residential mortgage loan volume average of $1.1 million per

month, and average office loan volume of $3.79 million per month

. Managed 5 Loan Officers, 1 Loan Processor and 1 Office Manager

. Proficient in many aspects of Mortgage Brokering & Banking from

application to closing the loan

. Extensive experience developed with Conventional, Non-Conventional

(Jumbo), Alt A-, Sub-prime, Construction, Home Equity Lines, FHA, VA,

RD, Vacant Land, and Hard Money Loans (A-Z credit)

. Developed time effective loan placement strategies with the aid of

self-developed marketing tools that gathered initial client profiles

. Access and awareness with over 200 different wholesale lending

institutions and their respective programs

. Implemented many successful marketing campaigns from cold calling to

postal mailing efforts

. Saved capital to establish business savings account of $62,000 in

place for future business development and technology

. Successful business network in place & growing

Manager/Loan Officer, Park Place Mortgage, Highland, MI 2001-2003

. Secured commercial office space to lease 2000 square foot office

complex

. Set-up leases and purchased office equipment necessary to successfully

operate business

. Maintained a budget which included keeping a low overhead of expenses

and proper allotment of funds for successful day to day operations and

profitability

. Further developed successful business networking contacts

. Personal residential mortgage loan volume average of $780,000 per

month, and average office loan volume of $1.3 million per month

Loan Officer, North Pointe Mortgage, Milford, MI 2000-2001

. Successfully achieved a personal gross income of $80,000 in my first

year as a loan officer

. Training classes completed on numerous mortgage field related studies

. Second highest-grossing loan officer in the company

. Established multiple referral network contacts

Assistant Area General Manager, AmeriCredit Corp., Northville, MI 1998-2000

. Completed management trainee program

. Credit analyst with $40k automobile lending authority

. Participated in automobile collection and collateral retrieving

efforts from 1st payment defaults to repossessions

. Successfully marketed established territory and built relationships

which increased business volume

. Analyzed credit profiles for stability, ability, and willingness to

pay to maintain credit quality objectives

. Assistant Manager responsible for 8 direct reports that included

division of workload and daily task assignments while fostering a

positive team environment

. Coached team members for marketing strategies and quality credit

decisions

. Performed analysis of many automobile industry related data such as

loan default and book to funded ratios for time and financial

allotment

Computer Skills

Microsoft Word, Excel & PowerPoint, Outlook, Lotus Notes, Adobe Illustrator

and Photoshop Elements

Education & Licensing

Arizona State University - Tempe, AZ, December 1998

Bachelor of Science in Finance

Washtenaw Community College-Ann Arbor, MI June 2011 - Current

Motorcycle Service Certificate (completion of program in process)

Licensed Michigan Real Estate Agent - since 2003

Other information

Philanthropic work- Knights of Columbus active volunteer & Detroit Humane

Society active volunteer

Hobbies-Small engine repair, home remodeling, farming, music

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