Management Customer Service

Tammy Lowe

**** * ****** ****

Scottsdale, AZ ***55

Cell: 480-***-****

Process and Infrastructure Development … Successful Project Delivery … ROI Focused

Team Building, Motivation and Leadership … IS Strategic Planning … IS/Business Alignment

Productive Data Systems (PDS) IT Consultant 12/07 - Present

Accountable to execute Schedule, Budget, Risk, Issue and Action Item Management, Scope Management, Project Change Control

Process, and Time Tracking Management processes, as well as provide meeting facilitation and project management in alignment with

the company Project Management Office processes. Utilized Microsoft Project, Clarity, Open Workbench, Visio and Microsoft office

tools for this.

IT Consultant at Scottsdale Insurance 3/13 – present

($40M program, my teams ranged from 10-20 direct, with ~60 external resources)

Provide Project/Program Management for Claims Handling system.

Major Accomplishments:

• Lead development and testing for 30 integrating applications with Guidewire Claim Center Application

• Facilitated sessions to create and maintain program plan across multiple project teams

• Managed deployment planning and execution for Claim Center application and integrations.

IT Consultant at Scottsdale Insurance 4/12 – 3/13 ($3.6M project, team ranged from 20-40 IT resources)

Provide Program Management for Filenet Infrastructure upgrade.

Major Accomplishments:

• Implement Database and Server upgrades, installed Dataguard for data mirroring in Disaster Recovery

• Oversaw upgrade of applications that integrated into the Filenet document management system (10 application teams)

Additionally, managed Disaster Recovery Planning for Critical System

• Ensured hardware implemented

• Disaster Recovery plan created

• Facilitated approved by Audit Committee

• Executed First Disaster Recovery for Applications

IT Consultant at AVNET 12/07 to 4/12 (~ $19 Billion company, my team ranged from 30 -100)

Provide Project/Program Management for integration of an acquired Value Added Services business.

The project scope is to:

Led development teams in Costa Rica, China and US through design, development, and delivery of a

o

Java based application for Manufacturing process inclusive of; First Articles, Work Order Processing, Quality

Management, Search and reporting, Customer Web Portal, and Application Administration management.

Led remote development partners in Hong Kong, Brazil and North America, who created application

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integration services with WebMethods to interface to three regional ERP’s (SAP, Microsiga and a custom

ERP).

Implemented new instance of SAP Financials for VAS division.

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Modified SAP Sales Order, Production Order and Warehousing process flow and application screen

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for Singapore division,

Implemented new instance of SAP for Asia Pacific region.

o

IT Consultant at Avnet 12/07- 12/08

Provide Project/Program Management for global ecommerce effort.

Major Accomplishments:

• Establish/refined program management practices within the EM ecommerce program, in additional to the standard

practices above; ecommerce Application Strategy management, Vendor Management, and Resource management.

• Delivered monthly project and enhancement iteration releases:

Fixed Rate Pricing for shipments globally (established a Flat Fee shipping cost model)

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Integration of online customer service model (Online Chat)

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Price Management Strategies (Promos and Coupons, Resale2 for Web specific pricing)

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Supplier Storefront (OnSemi Supplier Storefront, Extended Storefront framework of store front

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Model for supplier and AVNET Global ecommerce)

Supplier Integrations (a branded website for General Electric)

o

Tammy Lowe

9122 E Mohawk Lane

Scottsdale, AZ 85255

Cell: 480-***-****

Integrate Endeca Enterprise Search Engine with the EM ecommerce site

o

California State Automobile Association (CSAA of AAA) (1/06-9/07)

VP, Chief Technology Officer 9/06 – 9/07

Provided leadership for IT Strategy, Planning, Enterprise Architecture, Portfolio and Demand Management, and the Program

Management Office (PMO) for both the business and IT for ~$2.4 billion insurance company.

Major Accomplishments:

• Business Sponsor lead the Program strategy and into the execution phase of an In-sourcing effort from EDS for the

Desktop Services, Midrange server management, and Application Development and Support (about a 1300 person staffing

transition model)

• Led the organizations leadership team thru the redesign of the organization to establish new development and quality teams

internally.

• Led downsizing and consolation of PMO’s within Business and IT. Established an overarching corporate governance

model, to align ensure benefit realization and strategic program delivery, while overseeing the delivery of ~100 projects

and programs.

• Contributed to the Corporate Strategic, Operational and Portfolio Planning efforts; creating for the first time a business and

application roadmap for the portfolio governance model to execute.

• Provided leadership to the establishment of resource supply and capacity management processes within IT.

• Provided leadership support during the development of the enterprise architecture function within the organization.

Inclusive of but not limited to recruiting, process support and creation of the framework for enterprise three-year

architectural plans.

• Establishment of the enterprise standards for infrastructure (blade servers, move from MF to Mid-range), a service oriented

architecture leveraging IBM middle ware an HUON messaging layer, to Oracle and SQL databases and to .NET, or

Vignette front ends.

California State Automobile Association (CSAA)

• Relocated and Converted to Employee role 7/06 – 9/06

• Concluded relocation of IT from San Francisco, to Arizona and transitioned into PMO leadership role.

• Managing IT Quality Assurance – focus on recruiting new organization after the move to Arizona.

Contractor at California State Automobile Association (CSAA) 1/06- 7/06

• Led the relocation of IT from San Francisco, to Arizona. Led the overall program to reduce CA staff, build AZ

organization, Knowledge transfer, ensure continuity of IT service delivery, create new data center, and build new offices.

Gap - $16 Billion Retailer (5/04-9/05)

Sr. Director Portfolio Management – 4/05 – 9/05

• Worked with business and IT to manage GAP Inc. IT Strategic Portfolio

• Worked with Business and IT executives to ensure overall project satisfaction and to manage expectations regarding

functionality and deliverables.

• Participate in prioritization, positioning, high-level estimation, and scoping of Gap Inc. Major strategic initiatives.

• Oversaw team performance to ensure all project goals were accomplished on time and within budget

• Proactively identify process improvement opportunities, within the portfolio management area and business project

initiation process.

Sr. Director Supply Chain IT Strategy – 5/04 – 4/05

• Responsible to develop an overall Supply Chain (SC) IT strategy for Gap Inc.

• Integrate SC Strategy into Gap Inc. Enterprise roadmap and architecture

• Deliver key SC IT initiatives in alignment with strategy, per project guidelines and governance standards

• Develop a business centric system architecture that clearly links technology choices to business capabilities and

facilitates the delivery of technology-enabled business capabilities

• Based on the Enterprise architecture, provide an IT environment that is more cost effective and simpler to operate

Oracle back-end and web-based front ends.

Tammy Lowe

9122 E Mohawk Lane

Scottsdale, AZ 85255

Cell: 480-***-****

Smith & Hawken 6/02 –5/04

Chief Information Officer, Vice President Information Technology

• Provide leadership and management of the Information Technology organization for a $250M multi-channel retailer

• Responsible for the assessment and integration of the systems from each of the companies/channels

• Developed and implemented enterprise technology and information management solutions in support of the business

goals

• Established the Operation and Application Support organizations that supported the execution of solutions in an

effective and efficient manner.

Major accomplishments:

• Lead IT turnaround after failed outsource of call center and third part logistics solution. Established relationship with

vendor to restructure IT organization (staffing, methodology, quality management). Re-design business and IT process for

inventory, data integration, and reporting solution.

• Drove the development of enterprise data standards to ensure compatibility and integration (e.g. multi-channel

platforms, web, catalog, retail, wholesale and trade businesses) throughout the company

• Reduced operating budget approximately 30% while implementing IT business plan

• Defined and implemented a technology strategy to more the company from expired infrastructure to current or

industry leading technologies

Nordstrom - $6 Billion Retailer (7/99 – 3/02)

Chief Information Officer, Vice President Information Technology – Nordstrom Product Group (NPG) 9/00-3/02 (Staff

approximately 150, Budget $25 Million)

• Provide leadership and management of technical business solutions for a $1B private brand wholesale business unit.

• Developed and implemented an enterprise technology and information management strategy in support of the business

strategy, including the assessment and integration of systems from acquired companies

• Led business and technical teams to ensure strategic business and enterprise objectives were met.

• Leverage internal and external best practices throughout the organization and communicate/implement these practices

on an enterprise level.

Nordstrom (continued)

Major accomplishments:

• Sponsored, led, and ensured the successful implementation of ERP system architecture to achieve manufacturing

systems plan. New technology infrastructure was positioned to enable NPG and the enterprise to meet the business objectives

of the future.

• Drove the development of enterprise technology standards to ensure compatibility and integration (e.g. multi-vendor

platforms) throughout the company

• Reduced operating budget approximately 25% by standardizing development environments leveraging web and .Net

front ends and Oracle and SQL Server databases, while growing organization output and improving the environment stability

• Defined and implemented a strategic IT integration plan for an acquired organization

Information Technology Manager, 7/99-9/00 (Staff approximately 75-100, Budget $7-10 Million)

Built and managed Development and Technical Services teams, delivering successful business solutions for Apparel/ Footwear

Manufacturer business unit.

Major accomplishments:

• Reduced staff cost and improved productivity level thru outsourced relationships

• Delivered improved service levels

• Defined project management methodology, standards, and tools to manage to TCO

• Defined NPG IT strategy and roadmap

• Implement outsourced SEI level 5 Quality Assurance Program

Hollywood Entertainment - $1.7 Billion Entertainment Company (5/97-6/99)

Senior Director, Information Systems 8/98-6/99 (Staff 100-125, Budget $15Million)

Co –Leader of the Information Technology department, responsible for development and support of and financial systems, in

addition to areas below.

Major accomplishments:

• Assessed, planned and executed the system integration for merged and acquired companies

• Defined and implemented business steering committee to align IT and business value

Tammy Lowe

9122 E Mohawk Lane

Scottsdale, AZ 85255

Cell: 480-***-****

• Defined and implemented Quality Assurance program within the development and implementation processes

• Defined Inventory Audit & Reconciliation systems and processes to support studio revenue sharing relationships

• Enabled Finance efficiencies via 3-way matching system (order, receipt and invoice) and financial data warehouse

• Implemented tools and processes to ensure data delivery and remote management of systems across 1400 stores

Director, Product and Distribution Systems 5/97 – 8/98 (Staff 5-10, Budget $4 Million)

Led the development of merchandising, distribution, and inventory systems.

Major accomplishments:

• Implemented single truth of inventory via a centralized item management system.

• Implemented Perpetual Inventory

• Defined and developed inventory transaction management and reporting tools to enable Revenue Sharing initiative

with 20 Studios

Burlington Coat Factory - $1.4 Billion Discount Retailer (2/92-3/96)

Assistant MIS Director 11/94 – 3/96 (Staff Size 120-130, Budget Approximately $8 million)

Managed and developed a strong, focused, integrated team responsible for the development and operation of the systems to

enable the business strategies.

Major accomplishments:

• Developed and facilitated steering committee to ensure business alignment

• Implemented Warehouse Management Systems integrated with the automated warehouse package sortation systems.

• Delivered upgrades to Oracle Financial Systems.

• Re-write of merchandising applications.

• Developed a IT knowledge management database via an corporate intranet.

• Implemented store kiosk for customer ordering.

• Converted system architecture to highly available, hardware and software solution.

• Worked closely with software vendor Oracle in beta programs for Database, Development tools, financial systems,

media tools, and system management tools.

• Became the only non-fortune 100 company on their advisory board.

Education/Certificates

University of Phoenix BS in Computer Science program (Q1 2015 Graduation)

PMP Certified (2007)

ITIL certification course

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