Customer Service Sales
Resume:
D EBARA L ANCASTER
**** ******** **, ********, ** 2 1543 H: 5-204****** ****************@*****.***
P ROFESSIONAL SUMMARY
High-energy Customer Service Agent skilled in resolving conflicts through proactive communication. Listens actively
to questions and resolves issues and disputes tactfully and effectively. Results -oriented Customer Service
Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with
a consistent track record of meeting and exceeding goals. Client-focused Sales Representative with 8+ years of
providing solutions to customers. Solid understanding of the [ systems and program areas].
SKILLS
Customer service specialist Database management
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Friendly Appointment setting
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Calm under pressure Team building
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Flexible Accounting familiarity
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Expert problem solver Invoice processing
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MS Windows expert Travel administration
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Active listening skills Spreadsheet management
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Energetic and enthusiastic
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WORK HISTORY
LEASING MANAGER, 09/2014 to 03/2014
SI M I LEASING – HUNSTVILLE, AL
l Secured an average of 8-15rental agreements each month.
l Completed final move-out walk-throughs for tenants.
l Introduced and monitored effective lease renewal programs.
l Carefully screened applicants for tenancy.
l Analyzed and evaluated monthly and quarterly financial statements.
l Verified that all customer complaints were handled promptly and appropriately.
l Maximized rental income while minimizing expenses through effective planning and control.
l Prepared specifications, solicited bids and approved subcontracts for building services.
l Trained and motivated leasing staff during bi-monthly trainings.
l Communicated effectively with owners, residents and on-site associates.
l Planned special events such as lotteries, dedications and project tours.
MANAGER,
E NTERPR ISE RE NTAL CAR – SIERRA VISTA, A Z
l Greeted customers in a timely fashion while quickly determining their needs.
l Wrote sales slips and sales contracts.
l Responded to customer questions and requests in a prompt and efficient manner.
l Built relationships with customers to increase likelihood of repeat business.
l Developed quarterly and annual sales department budgets.
l Developed a comprehensive training program for new sales associates.
l Reviewed operational records and reports to project sales and determine profitability.
l Contacted customers by phone and email in response to inquiries.
l Promptly resolved all customer requests, questions and complaints.
MANAGER, 02/2010 to 07/2014
MC COMPAN I ES – SIERRA VISTA, A Z
l Coordinated appointments to show marketed properties.
l Generated listings for sales and rental properties through cold calls and referrals.
l Advertised client properties on websites, through social media and in real estate guides.
Delivered positive, effective sales presentations.
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Met all monthly and quarterly sales goals.
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Maintained connections with clients to encourage repeat business and referrals.
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Developed and maintained relationships with clients through networking, postcards and cold calling.
l, 12/2008 to 02/2010
PROPERT IES – TUCSON, A Z
Analyzed and evaluated monthly and quarterly financial statements.
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Developed annual operating budgets and forecasts, as well as sales and marketing plans.
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Prepared specifications, solicited bids and approved subcontracts for building services.
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Completed final move-out walk-throughs for tenants.
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Communicated with landlord regarding building and tenant issues.
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Scheduled contractors for maintenance issues.
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Handled disciplinary actions, performance appraisals and terminations.
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Delivered emergency 24-hour on-call service for any tenant issues.
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Coordinated with janitorial and engineering staff on maintenance and upkeep.
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/ MANAGER, 08/2004 to 01/2007
MACY'S
NORT HWEST – TACOMA, WA
Stocked and replenished merchandise according to store merchandising layouts.
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Priced merchandise, stocked shelves and took inventory of supplies.
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Cleaned and organized the store, including the checkout desk and displays.
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Alerted customers to upcoming sales events and promotions.
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Interviewed job candidates and made staffing decisions.
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Counted cash drawers and made bank deposits.
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Reordered inventory when it dropped below predetermined levels.
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Instructed staff on appropriately handling difficult and complicated sales.
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Planned budgets and authorized payments and merchandise returns.
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Scheduled and led weekly store meetings for all employees.
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Increased profits through effective sales training and troubleshooting profit loss areas.
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Implemented a new ordering process and identified poor work habits to improve process effectiveness.
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Conducted store inventories once per quarter.
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EDUCATION
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