Loretta Eldridge

LORETTA ELDRIDGE

**** *. ******* **.

Baltimore, Maryland 21213

(H) 410-***-**** (C) 443-***-****

***********@*****.***

Objective

To obtain stable employment where I can utilize my business school training and related

experience and become a productive addition to your establishment.

Experienced Nursing Unit Secretary

•Service-focused, technically skilled and hardworking office support professional with

fifteen years of experience as an administrative assistant, nursing unit secretary and

receptionist

•Intermediate skills in MS Office Suite, Word and Excel; demonstrated the ability to

learn new computer programs quickly

•Excellent interpersonal and communications skills-known for tactful handling of

sensitive, confidential issues, ability to solve customer complaints, and completion of all

task in a timely matter

Education

Star Career Academy, Newark, New Jersey 2011 GPA: 4.0

Insurance and Health Information Technology

•Insurance and Health Information Technology

•Focus on the Healthcare Workplace

•Office Procedures and Computer Operations

•Medical Coding

•Medical Forms and Insurance

•Electronic Health Records

•Hospital Coding and Billing

•Medical Terminology

Experience

6/2013- Present Abacus, Baltimore, Maryland

Front Desk/Staffing Coordinator

Answer telephones, filing, coping, scanning, faxing client information, check and assist

clients with application processes for completion, assist with payroll, schedule

orientation classes and interviews, assist manager with coordinating staffing issues,

interview applicant, human resource assistant

12/2006 - 2009 Bayview Medical Center, Baltimore, Maryland

Nursing Unit Secretary

Served as a nursing unit secretary, managed the front-desk, meet and greet customers,

patient and visitors, internal and external customers, served as the Service Excellence

Representative for the medical unit, made patient rounds and resolved problems for all

patients, visitors, customers, made sure everything was a pleasant experience for all

involved

07-1999 – 2004 DaVita Dialysis Baltimore Maryland

Administrative Assistant

Answered telephones, meet and greet patients and customers, admit and discharge

patient, transcription of physicians’ orders, maintained medical records, managed the

front desk, billing of dialysis treatment and medications

03-1983 – 07-1999 Bayview Medical Center Baltimore, Maryland

Nursing Unit Secretary

Answered telephones, meet and greet patients, visitors and customers, admitted and

discharged patients, transcription of physicians orders, order supplies and medical

equipment, transcription of cytology and biopsy reports, filing of cytology and biopsy

slides

Certifications Starr Career Academy 2011

OSHA

HIPAA

Medical Billing and Coding

First Aid and CPR

Awards Starr Career Academy 2011

Perfect Attendance

Academic Excellence

References available upon request

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