Customer Service Manager

JAMES (JIM) W. STEPHENS, III

*** *********** *****, *********, ** 29670

Home: 864-***-**** Cell: 864-***-****

Email: ***********@*****.***

OBJECTIVE:

A logistics management position that is focused on growth and business opportunities which will allow me to use my

operational skills and management experience to the fullest extent.

SUMMARY

• Over twenty years of manufacturing experience to include Production Management, Material Planning, Production

Scheduling, Component Purchasing, Production Control, Shipping/Receiving & Distribution.

• Honest, Dedicated, Loyal, Well-organized, Detail-oriented, Self-motivated, and capable of handling multiple

priorities.

• Excellent written and verbal communication skills, Experience in managing numerous SKU’s, utilizing MRP

systems: AS400, ERP LX and JD Edwards. Proficient in Microsoft Office – Excel, Word, Lotus Notes, & Outlook.

EMPLOYMENT HISTORY

Covidien, Inc – Seneca, S.C. (2011 – 2014) Plant Closed

Buyer/Planner II: Responsible for the daily purchasing, planning, and coordination of the supply chain for all domestic and

internationally manufactured Staged Compression Devices and Vascular Therapy Stockings at a Medical Device

Manufacturing Company.

Responsibilities Include:

• Facilitated demand requirement planning and Purchase Order Maintenance.

• Directed all raw material and component purchasing for 600 SKU’s for production use.

• Weekly planning and scheduling of 120 finished good products through the manufacturing areas.

• Coordinated the successful launch of 3 separate Rebranding projects, while creating minimum obsolescence.

• Coordinated and administered Month End Inventories in accordance with plant inventory policies.

Reckitt Benckiser/SSL Americas, Inc – Anderson, S.C. (2003 – 2011) Plant Closed

Senior Supply Chain Analyst: Responsible for the daily planning, purchasing, and coordination of the supply chain for all

domestically manufactured and/or packaged products at a Medical Device Distribution Company.

Responsibilities Include:

• Facilitated demand requirement planning and Purchase Order Maintenance.

• Coordinated Inventory Analysis worth over $1 million, working with vendors/suppliers to reduce lead times and

excess inventory levels which resulted in a cost savings of $250K.

• Weekly planning and scheduling of two off-site contract packagers to meet marketing and sales forecast demands.

• Coordinated the successful launch of new growth segments to market on an annual basis to improve our market share

by 3 points from 15% to 18% over a seven year period.

• Fulfilled all weekly on-site production requirements, and responsible for substantial growth of local packed products

by 110% annually over a seven year period while maintaining packing costs equal to or lower than off-site contract

packagers.

• Directed all component purchasing.

• Maintained communication to all levels of management including Sales, Marketing, Customer Service, & Finance.

• Daily management of hourly associates on a single shift packaging operation.

Diversified Coating Systems, Inc. – Greenville, S.C. (2002 – 2003)

Logistics Manager: Responsible for the entire Logistics operation from the procurement of raw materials to the production

planning, and the shipping of finished product to BMW at a new start-up facility.

Responsibilities Include:

• Managed and performed the daily functions of Purchasing & Receiving of raw materials & components from

suppliers, Planning and scheduling of production equipment, as well as maintaining accurate inventory of finished

goods for BMW.

• Fulfilled all weekly production requirements set forth by BMW.

• Coordinated and administered Month End Inventories in accordance with plant inventory policies.

Plastic Omnium Automotive Exteriors – Anderson, S.C. (1999 - 2002)

Shipping / Receiving Manager (2000 - 2002) (RIWF): Responsible for the Shipping and Receiving operation of a Plastic

Injection and Painting Plant producing automotive bumpers for BMW and General Motors assembly plants.

Responsibilities Include:

• Managed the daily receiving functions of all raw materials and components and dispatching of 36 trucks per week of

semi-finished parts to Plastic Omnium SILS Center sites.

• Directed the movement, storage, and inventory accuracy of an inventory worth $4.5 million dollars.

• Reduced transportation cost by $60,000 per year.

• Assisted in the reduction of our total inventory cost from $5.8 million to $4.5 million while increasing our inventory

turns from 12 to 28 turns per year.

• Daily management of a staff of 1 Salaried Supervisor, 10 hourly dock associates, and 2 receiving clerks on a 3-Shift,

6-7 day operation.

• Communication to all levels of management.

Production Control Manager (1999 - 2000): Directed and coordinated the daily planning of the Master Production

Schedules for 3 production departments as well as the month end inventory in accordance with plant inventory policies.

• Instituted a program to reduce or eliminate excess inventory to allow better control dealing with incoming raw

materials and components.

• Worked with a complete integrated system using item masters, bill of materials, inventory management, shipping &

receiving, purchasing, sales & forecasting modules.

• Managed 2 production schedulers & 1 procurement planner.

Santens of America – Anderson, S.C. (1997 - 1999)

Distribution Manager: Responsible for the complete distribution of finished goods from the container storage through the

pick & pack operation to the shipping of a completed product.

Responsibilities Include:

• Daily management of a staff of 2 Salaried Supervisors, 3 Shift Leaders in Packing Area, 1 Shift Leader in the

Shipping area, and approximately 50 hourly associates on a 3 shift, 7 day operation.

• Held accountable for maintaining the appropriate manpower and machine requirements, accuracy of an inventory

level of 1.3 million pounds valued at $3.5 million of finished goods while shipping an average of 750,000 pounds of

goods per month.

• Accomplished and obtained several monthly shipping records since the opening of the facility.

• Involved in the planning of new or revised product launches, and capital improvements for the plant’s Distribution

Center to include the construction of a new 65,000 square foot / $1.65 million warehouse and the installation of a

new “RF” inventory tracking system.

Schmid Laboratories, LLC – Anderson, S.C. (1994 - 1997) Plant Closed

Assistant Plant Engineer (1995 - 1997)

Responsibilities Include:

• Daily management of 1 maintenance supervisor and 12 hourly maintenance personnel.

• Planned, coordinated and supervised all in-plant maintenance projects.

• Project Manager of new equipment installations and shut-down maintenance scheduling.

• Held accountable for the electrical and mechanical operation of all production equipment and the procurement and

inventory levels of machinery parts for all equipment.

• Scheduled, coordinated, and maintained all in-plant calibration records per FDA regulations.

Master Production Planner (1994 - 1995):

• Developed and implemented the master production schedules for the Pharmaceutical Manufacturing areas in

accordance with plant inventory policies, equipment capabilities, and sales objectives.

• Maintained appropriate inventory levels for both work-in-process and finished goods while reducing excess

inventories by $500,000.

• Met all marketing and sales forecast demands.

• Proficient in use of MPS and MRP systems for three plant sites.

Stevens AutoProducts, Inc. – Greenville, S.C. (1980 - 1992)

Production Planning Manager (1988 – 1992) (RIWF)

Responsibilities Include:

• Daily management of 6 production planners.

• Directed and coordinated the daily development and implementation of Master Production Schedules for 3

production departments at a molded carpet fabrication plant.

• Held accountable for inventory movement, stock levels, and inventory accuracy in accordance with plant inventory

policies, plant capabilities, and JIT requirements.

Production Department Manager (1985 – 1988)

Responsibilities Include:

• Daily management of 6 production supervisors and 250 hourly associates in two separate manufacturing areas for a 3

shift, 6 day operation at a molded carpet fabrication plant.

• Responsible for the overall safety, efficiency and quality of semi-finished product from 20 molding press operations.

• Held accountable for establishing and maintaining production standards, equipment maintenance & efficiencies,

appropriate manpower, departmental cost, product quality and associate safety.

• Developed safety control measures in the manufacturing process which resulted in an annual savings of $250,000.

EDUCATION

Southern Wesleyan University, Central, S.C.

Bachelor of Science in Education/Health

JAMES (JIM) W. STEPHENS, III

600 Westminster Drive, Pendleton, SC 29670

Home: 864-***-**** Cell: 864-***-****

Email: ***********@*****.***

References

Richard Warhola

Director of Global Logistics

Molnlycke Health Care US, LLC

100 Schmid Plaza Road

Anderson, SC 29624

Office: (864) 260 – 5934

Mobile: (864) 617 – 5752

E-mail: ****.*******@*********.***

David J. McMann

Customer Service/Logistics Process Engineer

Michelin North America - North American Headquarters

One Parkway South

Greenville, SC, 29605

Office: (864) 458 – 4371

Mobile: (864) 933 – 7267

E-mail: ****.******@**.********.***

Robert White

Materials Manager

Faiveley Transport

Greenville, SC, 29605

Office: 864-***-****, ext. 1408

Home: (864) 224 – 8725

Mobile: (864) 940 – 5046

E-mail: ******.*****@*****************.***

Steve Gross

Distribution Projects Manager

Molnlycke Health Care US, LLC

100 Schmid Plaza Road

Anderson, SC 29624

Office: (864) 260 – 5933

E-mail: *****.*****@*********.***

Royce McCall

Former Materials Manager

Covidien, Inc.

765 Narrowhaven Lane

Seneca, SC 29678

Home: 864-***-****

E-mail: ********@*********.***

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