Quality Nursing Home

yolanda velez

HOME: 210-***-**** ( MOBILE: 210-***-**** ( ***********@***.***

[pic] Long Term Care Leadership

Multi-faceted, resourceful, and high-performance management professional

with comprehensive experience in Healthcare Administration, Organizational

Quality Improvement, and Long-Term Care Administration. Goal-driven, hands-

on and proactive with demonstrated success in development of strategic and

tactical solutions to initiate change, while providing visionary cross-

functional leadership to enhance overall quality of care and services.

Collaborative, results-oriented and decisive with excellent communications

and interpersonal abilities to build rapport and develop alliances with key

stakeholders to problem solve, while ensuring positive customer relations

and excellent patient service. Healthcare Leader excels as Nursing Home

Consultant and Quality Improvement Consultant for External Peer Review

Program in the Veteran's Administration.

Core Competencies

Healthcare Administration ? Organizational Quality Improvement ? Strategic

Business Solutions

? Long-Term Care Administration ? Plan of Corrections-State and Federal

Regulations ? Process Improvements QAPI ? Dementia Care ?Staff

Supervision/Training/Performance Management ? Visionary Leader ? Litigation

Consultant

? Quality Improvement Consultant ? Residence/Operations Management ?

Inventory Management ?

Infection Control Program ?Organizational Management ? Cross-Functional

Team Leadership ? MDS

? Lean Six Sigma Methodologies ? Assisted Living Administration ?

Medicare/Medicaid/Managed Care ?

?Long Term Care Regulations ? Financial Management ? JCAHO

education

. Purdue University, West Lafayette, IN - Lean Six Sigma Green and Black

Belt Certifications, 2012 - 2013

. University of Phoenix, Phoenix, AZ - Masters of Health Care

Administration/Gerontology, 2010 - 2012

o Member - National Honor Society - Sigma Phi Omega Honor Society

on Gerontology Care, 2011

. Texas State University, San Marcos, TX - Graduate Certificate Long

Term Care Administration, 2011 - 2012

. University of Puerto Rico, Mayaguez Campus - Bachelor of Science of

Nursing, 1974 - 1979

licensure

Texas Licensed Nursing Facility Administrator #10639 ? CPHQ #1099 ? Puerto

Rico RN License #012698

? State of Florida RN License #9334762 ? Assisted Living Administrator

#2334

certifications

Lean Six Sigma Green Belt Certification ? Lean Six Sigma Black Belt

Certification

Certified Dementia Practitioner (CDP) ? Certified Assisted Living

Administrator (CALA)

Certified Resident Assessment Coordinator (RAC-CT) ? Certified Healthcare

Quality Professional (CPHQ)

Health Information Counseling and Advocacy Program (HICAP) ? Master

TeamSTEPPS Trainer

Certified Texas State Long Term Care Ombudsman ? Certified Medicare Senior

Patrol

consulting experience

NURSING HOME CONSULTANT Mar

2013 - Present

. Provide quality and process improvement consultative services. Assist

Nursing Homes to review, analyze, and evaluate resident care, and

identify opportunities for improvement.

. Assist Nursing Homes perform root cause analysis of infections, falls,

readmissions, pressure ulcers, medication errors, and extreme

operating costs.

. Review internal processes to assist nursing home operate more

effectively and efficiently.

. Work with organization to develop plan for improvement and monitoring

procedures relevant for survey.

WEST VIRGINIA MEDICAL INSTITUTE - San Antonio, TX

2000 - Present

Senior Executive Auditor / Quality Improvement Consultant

. Manage the External Peer Review Program in the Veteran's

Administration in San Antonio, Texas.

Key Achievements:

. Chair of the External Peer Review Committee.

. Key Contact and resource for staff and VA leaders on performance

measures, HEDIS, and JCAHO core measures.

. Assist in development of benchmarking on the basis of evidence-based

performance measures.

yolanda velez Page 2

PROFESSIONAL EXPERIENCE

AIR FORCE VILLAGE - THE MISSION (SNF/LTC FACILITY

2012 - 2013

AIT / Assistant Administrator

. Provided organizational oversight for daily operations of a Four Star

80-bed licensed facility with responsibility for optimization of

quality and cost-efficiency, resolving issues in coordination with

department managers to ensure resident needs were met.

. Resident Manager providing leadership and established communications

with residents, family members, Director of Nurses, physicians, and

other ancillary services to promote resident-focused care; enhanced

departmental efficiency and operations to ensure customer

satisfaction; met with DON and Medical Director to ensure resident

needs were met.

Key Achievements:

. Collaborated with Admissions, Marketing Coordinator, and Hospital Case

Managers to promote marketing of the organization throughout the

community resulting in maintenance of 95% of budgeted census

. Introduced a Medical Supply Inventory Management Program resulting in

70% in monthly savings and implemented process improvements to reduce

medication expenses and errors.

. Provided leadership for a survey that revealed no substandard

deficiencies, prepare plan of corrections following state and federal

regulations; reviewed contracts for contractors to ensure compliance

and need for services, and over 100 policies and procedures to ensure

accuracy and provide updates as needed.

. Developed and implemented an Infection Control Program, QAPI, and

collaborated with DON to reduce resident falls, environmental safety

and re-hospitalization occurrences.

. Mediator to address any resident or family concerns and investigate

complaints (perform chart review/observations and staff/resident

interviews) and promoted culture change to introduce a home-friendly

environment.

. Led efforts to analyze budget, review expenses and projections;

analyze balance sheet and general ledger to identify potential issues

and take action to reduce variances; participate in Triple Checks.

. Reviewed medical records in conjunction with MDS Coordinator to ensure

accuracy and timely submission to maintain compliance with regulations

and standards; develop corrective actions and ensure compliance.

. Reviewed staffing and improved morale and workflow that resulted in

enhanced resident satisfaction and consistent census.

other professional experience

. University Health Care System Director Quality

Improvement/Credentialing 2000 - 2006

. Nix Health Care System Director Quality Improvement/Risk Mgmt.

1995 - 2000

. Rio Grande Regional Hospital Director Quality Improvement/Infection

Control 1994- 1995

professional affiliations

The National Council of Certified Dementia Practitioners (NCCDP) ? American

College Health Association (ACHA)

American Association of Nurse Assessment Coordination (AANAC) ? American

Quality Society (ASQ)

American College of Healthcare Executives (ACHE) ? American College Health

Care Administrators (ACHCA)

National Association of Directors of Nursing in Long Term Care (NADONA)

Project Management Institute (PMI) and Alamo Chapter ? UTHSCA Improvement

Science Research Network (ISRN)

volunteer / professional achievements

. Member of the Fall Preventions Coalition - Bexar County Area Agency on

Aging (AAA), June 2012 - Present

. Researcher Assistant - Fall Evaluation Study for Grab Bars

Effectiveness in Collaboration with Bexar County AAA and UTHSCSA

. Member - AAA Bexar County Senior Advisory Committee, May 2012 -

Present

. Member - AAA Bexar County Caregiver Support Coalition

. Long Term Care Ombudsman, 2010 - Present

. President - Quality Improvement South Texas Chapter, 2004

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