Customer Service Representative
Resume:
Donna Sancho
Scarborough, Ontario M1E 2M9
Home 647-***-****
********@*******.***
Dear Sir or Madam:
I have enclosed a copy of my r sum , which I am forwarding to you in
response to any future Customer Service position that may become available
within your organization.
I believe that the combination of my education and experience offers me the
unique opportunity to make a positive contribution to your company. I am
searching for an opportunity that would allow me to learn new ways to apply
my theoretical and practical training that I have acquired.
As a former Senior Customer Service Representative with Neopost Canada Inc
and a former Head Cashier with Winners Appeal, I am accustomed to a fast
pace environment where deadlines are a priority, and handling multiple-
tasks is the norm. I not only enjoy a challenge I also enjoy working hard
to attain my goals.
If after reviewing my r sum , you would be interested in conducting
an interview, please feel free to contact me at my home or by e-mail. I am
very eager to meet with you where we can further explore the possibility of
utilizing my qualifications and attributes.
Sincerely,
Donna Sancho
Donna Sancho
4311 Kingston Road, Unit 20
Scarborough, Ontario M1E 2M9
Home 647-***-****
********@*******.***
OBJECTIVE
To acquire a customer service position within your organization that will
benefit from my initiatives, capabilities, and contributions. I am
especially interested in a position with the potential for advancement and
increased decision making responsibilities.
SUMMARY OF SKILLS
Excellent customer service skills
Strong analytical and problem solving skills
Proven leadership skills
Self-motivated and dependable
Strong communication, interpersonal, organizational and detailed oriented
skills
Proficient Microsoft Word, Power Point, Excel, Outlook, Word perfect, Acc
Pac, Lotus 1, 2, 3, AS400 system, Siebel, and FEWS.
Knowledgeable in accounting
Ability to handle cash and operate cash register
Type 40+ words per minute
Food Handler Certification
WORK EXPERIENCE
2013-2014 BURRITO BOYZ Toronto, ONT
Cashier, FOH
My responsible were cashing out customers using a POS touch screen system,
making custom burrito(s) for each customer, answering phones and taking
pick up orders. Provides front line customer support:
- responsible
- punctual
- friendly
- energetic
- strong communications skills
- strong work ethic
while maintaining a tidy and sanitized work station, also night shift.
2013-2014 Global Credit & Collection Corp Markham, ONT
Collection
Determines most effective and economical means of collection for each
account; applies standard due diligence practices to collect monies owed;
sends a variety of standard collection letters.
- Maintains files on all past due accounts, documenting details of methods
utilized to secure payment
- Contacts customer and establishes reason for past due account situation;
made arrangements for payments to bring account current and follows
up to ensure payment obligation is satisfied.
- Advises debtor with past due accounts of proper payment schedules.
- Recommends accounts to be turned over for litigation;
- Provided customer service regarding collection issues, process and review
account adjustments, resolve client discrepancies and short
payments.
- Responsible for monitoring and maintaining assigned accounts, customer
calls, account adjustments, customer reconciliations and
processing journal entries.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Credit
Department.
Establish and maintain effective and cooperative working relationships with
sales and service department. Reconcile customer disputes as they pertain
to payment of outstanding balances that are due. Identify customer billing
disputes and submit reports to Collections Supervisor.
2005-2006 Neopost Canada
Markham, ONT
Senior Customer Service Representative
As a member or the Call Centre Team, I receive and process incoming calls
in an effective and efficient manner, assist in managing the call flow,
including fluctuations and rise in call volume. Determine the purpose of
incoming calls and provide front line customer support and/or redirect the
call as appropriate.
Provide front line customer support, which may includes:
- Address Tier One technical queries.
- Dispatch service calls to Technicians
- Liaison with the Technical Team on status of service issues
- Close service calls when deem appropriate
- Answer all invoices and credit related inquiries;
- Process wire transfers, direct deposits and credit card payments
- Collect outstanding advances from clients
Update and maintain accurate information in the customer service database
and produce reports as required. Contribute to the revenue by facilitating
the sales of accessories and supplies, a select category of Neopost
products. Provide backup support for the reception desk, assist Supervisor
with departmental projects and other duties as required.
2001-2005 Neopost Canada Scarborough,
ONT
Accounting - Cash Posting Processor
Answer inbound calls research and resolve customer dispute and provide
credit adjustment if required. Handle delinquent accounts and make
payment arrangement with clients. Send out invoice also review customer
contract and lease agreements. Responsible for granting customer advances
toward their Postage on Call account, also accountable to collect advances
issued within a feasible time frame. Deal with customer via fax, Internet,
and also by phone in regards to statements and supplies and other invoicing
inquiries. Perform general office duties such as filing, and back up
receptionist. Also responsible for the banking, processing all payments to
the correct customers accounts. Technical knowledge is required; guide
customers through the process of uploading their meters, place service
calls, dispatch technician to customer's location via e-mail, Internet, or
page them by microphone.
2001-2002 Neopost Canada Scarborough,
ONT
Marketing data entry
Responsible for entering sales leads in ACC PAC, Excel spread sheet in a
timely fashion. Keep an accurate count of all entries; delete duplicates
in the systems.
Insured constant contact with the sales team to informed them of updates to
within their territories. Brainstorm with Marketing team and come up with
new ways and idea to increase our customer database with promotions and
discounts to our products.
1996 - 2001 Winners Appeal
Scarborough, ONT
Customer Sales Representative and Head Cashier
Answer inbound/outbound calls in a professional and consistent manner. Scan
and pack Customer orders and handled all legal tenders such as: monies,
debit/credit cards, etc.) Promote and up sell Winners products and services
both on the sales floor. In charged to create new sales techniques and
train new sales associates. Set up display for up coming seasonal events.
Research and resolve customer concerns and issued credit when deem
necessary in accordance to Winner's escalation process. Volunteer to
various tasks for management such as assisting new hires within the company
with their questions and concern, and organized and anti lost prevention
programs.
ACHIEVEMENTS
2004 Certificate of Achievement for The Customer Care Excellence
Training Program
Brian Tracy International Inc.
2003 Certificate of Attendance for Pleasing Your Hard-to Please Customers
Career Track
1999 Certificate of Achievement for Interpersonal Skills
Computer Business Application Specialist
1997 Certificate of Achievement for Dictation
Computer Business Application Specialist
EDUCATION
Computer Business Application Specialist
The Toronto School of Business Diploma, 1999
Human Resource Management Introduction
Centennial College Progress Campus 2005
Accounting 1, 2
Centennial College Progress Campus 2005
**Reference available upon request**
PHONE: 647-***-**** E-MAIL: ********@*******.***
Contact this candidate