Customer Service Sales

Laura Howell *** Belanger, Lasalle,Canada,H*R*K*

***********@*****.*** 514-***-****

OBJECTIVE: To help students master the objectives and current methods of English grammar

and develop the ability to apply these concepts to a real world setting. With a Master’s degree in Anthropology/Sociology, I graduated with ability to skillfully write for both the academic and business world audiences. I taught English as a second language for many years and independently ran a language lab while completing my graduate degree. As a professional, I spent several years successfully providing technical writing and marketing communications to a variety of North American and Canadian businesses. It is my objective to motivate students to discover a passion for effective communication and attention to grammatical detail, which will continue to serve them throughout their personal and professional lives. As students either progress on within the university or into the business world, strong written and verbal communication skills will continue to be the doorway to opportunity. Along with the ability to communicate well verbally and in writing, I am enthusiastic and self-directed, yet extremely coach-able. I enjoy working with diverse and highly motivated individuals to achieve shared objectives. By constantly seeking new opportunities to be challenged and exceed expectations, I am continuously evolving professionally as well as personally. I have a valid work permit, a

Canadian Social Security number, and strong working knowledge of the French language.

EXPERIENCE

03/14 to PRESENT Morgan Schaffer, Montreal, QC. Marketing Coordinator and Technical Writer

• Edit and develop marketing communications and technical manuals for all

products. Assist with the writing of internal and external sales related communications. Routinely

make final edits to previously written marketing materials. Manage and coordinate various market

research related projects.

09/13 to 01/14 Thought Technology, Montreal,QC. Customer Service and Sales Analyst.

• Served as sales and market research analyst. Routinely processed orders using sales

database and handled incoming calls. Processed mail, directed calls and served as temporary

receptionist. Greeted visitors to the office. Provided information regarding products and status of

existing orders to physicians, universities and sport medicine clinics throughout Canada and North

America.

03/12 to 04/13 Cavalia, Odysseo Tour, Public Relations Supervisor.

• Served as front of house supervisor providing information to the public while quickly and

professionally resolved any ticketing or seating issues. I also responded to and assisted with any

medical emergencies.

01/10 to 04/13 Trend Influence, Consumer Anthropologist / Human Insights Researcher.

• All duties associated with conducting global ethnographic / human insights research

projects for Coca Cola, Eli Lilly, Levi Strauss and McDonald’s. Carefully managed interns and

research assistants, provided quality control on collected data, as well as lead analysis and reporting

while in the field. Skillfully designed and developed ethnographic discussion guides, group

moderation guides, to creatively capture “voice of consumer” insights. Routinely conducted face-

face interviews as well as moderated group discussions designed to gain deep understandings of

culturally rooted concepts of “self”, as well as perceptions and attitudes about products.

Ultimately, used ethnography, in-context observation, intuitive ideation and other progressive

qualitative insight techniques to transform consumer motivations and consumption behaviors into

cherished brands and products for clients.

01/08 to 11/09 GeoStats of Atlanta, Field Data Collection Supervisor.

• All duties related to the preparation and gathering of daily household travel data. This data

relating to the daily round of human activities, and travel accomplished at the household level, is

later used to audit computer models that simulate human activity and travel behavior at the macro

level. Duties also include development of data collection schedules, training and monitoring of

data collectors, cleaning and auditing of collected data, and assisting with data analysis and drafting

of final technical reports.

7/99 to 5/02 Atlanta Regional Commission, Travel Demand Modeling, Planner I.

• Compiled and analyzed data generated by the Atlanta Regional Commission’s (ARC) travel

demand model. At the macro level, this model captures the total temporal and spatial structure of

human activities, and associated travel, within the urban environment.

• Project Manager for three regional household travel surveys including data analysis

needed for model calibration. Time of day of household travel as well as geographic location of

household activities are essential to the correct calibration of the travel demand model.

8/98 to 7/99 MARTA Planning and Analysis, Research Analyst.

• All aspects of the collection and use of urban travel data, design of travel surveys and

interaction of travel data with travel forecasting techniques.

• Worked closely with local level government to insure integration of land use and strategic

planning of transit service.

10/97 to 8/98 Walt Disney World, Inc. Industrial Engineering. Internship.

• Transportation utilization studies conducted for rail and bus system design and

development of transportation master plan. Wait time analysis (Human time consumed by

waiting to complete an activity) and research relating to the spatial reach of guests.

Spatial reach is the complex interrelationship between human scheduling of activities or

time allocation, the navigation of a given transportation system, and the geographic

location of desired activities.

7/86 to 10/90 Walt Disney World, Inc. Guest Relations Division, Guest Relations

• Conducted property wide tours. Assisted in the coordination of special events.

Worked with marketing team in developing and distributing promotional materials.

Assisted Disney Marketing team in organizing and supervising teams of temporary

researchers in gathering consumer experience data.

EDUCATION

1997 Wichita State University. Wichita, Kansas. Master of Arts .

Applied Anthropology. Attended the Jane Goodall Institute to study the foraging and ranging

behaviors of non-human primates. Munsell Fellowship award winner. Graduate Teaching Assistant.

Assisted in teaching undergraduate students principle concepts in social science research and

research methods. Assisted students in the completion of lab projects and administrated exams.

Thesis research in Human Behavioral Geography. Thesis fieldwork used a human activity systems

approach to compare the daily round of activities for two diverse socio-economic groups of

fisherman. The ethnographic research used personal interviewing, participant observation and video

capture to document changing patterns in ocean areas harvested, as well as shifting patterns of

human time use at sea.

Guilford College, Greensboro, N.C. Bachelor of Science.

1990

• Anthropology. Minor in French.

Professional training:

• RIVA Moderating training, Presentation Skills training, Best Practices in Ethnographic

Interviewing, Proficiency in Microsoft Office Suite of programs including Access, Excel, Explorer,

Outlook, Power Point, Project, Word, SPSS (Statistical Package for Social Sciences), ArcView/GIS.

• Personal Interests- Long ocean swims; mountain biking; hiking; teaching adults and children how to

swim; restoring vintage bicycles; the writings of Carl Jung, reading books on human ecology and

cognitive anthropology.

• References available upon request

Contact this candidate