Sales Service

CARMINA E. MARINDA

**** *** ******* ******, ********* Makati City, 1212

Home Telephone #- 576-4327

Mobile Phone # 091********

*********@*****.***

HIGHLIGHTS:

. SAP user

. Strong computer experience

o Microsoft Office Excel

o Microsoft Office Word

o Microsoft Office Powerpoint

. Good oral and written communication skills

. Strong customer relationship skills

. Results oriented with analytical skills

. Systematic and organized

EDUCATION:

POST GRADUATE

Institution: University of the Philippines Open University

UP Diliman

Post Graduate Degree

2007-2009

Major: Research and Development Management

COLLEGE

Institution: University of Santo Tomas

Sampaloc, Manila

Bachelor of Arts

1988-1992

Major: Economics

HIGH SCHOOL

Institution: Paco Catholic School

Paco, Manila

Secondary

Major: Diploma

WORK EXPERIENCE:

HENKEL ASIA PACIFIC SERVICE CENTRE

Nature of Business: Shared Service Center, Asia Pacific Region

Ayala Avenue, Makati City

From: July 2009 up to present

Position: Order To Cash - Credit and Collections Team Lead

Responsibilities:

. Handles the overall management of OTC Credit and Collection Team

(Australia, New Zealand, Singapore, Philippines and Korea accounts)

. Identify and implement continual improvement to the credit control

function infrastructure to ensure the effective execution of best

practice global credit control

. Computation for team's metrics

. Review monthly collection reports of the team to address all

outstanding balances for escalation

. Perform credit assessment of new applications and existing customers

and make necessary recommendation for approval based on Global Credit

Policy.

. Daily review and reconciliation of customer's accounts for order

releasing

. Direct coordination with the Sales/Business Heads and customers on

credit approval and orders held

. Performance of high-level problem tracking and ensure that issues are

properly documented, prioritized, and resolved within the service

level agreements, which includes handling of all issue escalation from

the team

. Coordination with the Sales/Business Heads and CFOs for credit and

collection issues including process improvements

. Lead standardization projects in OTC- Asia Pacific Region

EASTERN TELECOMMUNICATIONS PHILS INC

Nature of Business: Telecommunications Company

Gil Puyat Avenue, Makati City

From May 2004 up to July 2009

Position: Head- Credit Section

Responsibilities:

. Handles the overall management of Credit Section

. Assessment and recommendation of acceptable solutions in the approval

of unusual scenarios in terms of Credit Assessment

. Formulation and implementation of Credit Evaluation policies and

procedures

. Review of the existing practices and procedures with regards to Credit

functions and make necessary recommendations

. Collection of trade receivables and dispute resolution

. Planning for the efficiency of the section

Functions of Credit Section

A. Credit Analysis

. Responsible for the credit assessment of applications and requests

. Responsible for the completion of daily credit evaluation report

. Provides solutions to concerns/problems escalated by internal and

external clients with regards to credit approval and refund.

. Strictly observes and complies with company's Credit Policies and

Guidelines to come up with sound credit evaluation

. Initiates enhancements on existing process and procedures in credit

evaluation

. Responsible for the processing of refund which includes assessment of

reasons for refund, and validity of overpayment

B. Account Registration

. Responsible for the issuance of Work Order for approved applications

and requests.

o Registration in the Billing System

o Modification and reconfiguration in the existing service.

. Responsible in monitoring that newly registered accounts shall be

activated within the requested time and shall be billed accordingly.

C. Collection

. Responsible for the reconciliation of accounts as requested by the

clients

. Responsible for monitoring the current accounts receivables

. Responsible for the review and analysis of past due accounts and

recommend appropriate action

. Prepare weekly/monthly collection report and provide analysis for the

increase/decrease of monthly collection

. Provide assistance to walk-in and phoned-in client's request and

inquiries

D.Billing Adjustments

. Responsible for the effective and efficient review, validation and

approval of Revenue and Non-revenue-affecting adjustments raised by

different departments;

. Perform due diligence in posting AR adjustments in subsidiary ledger;

. Ensure that AR adjustments are complete, accurate and conforms with

the existing Company guidelines and policies;

. Provide computation of validated downtime/outages and coordinate with

the concerned departments;

. Responsible for accounts reconciliation as requested by internal or

external clients

. Responsible for the delivery of prompt, complete and accurate daily

and monthly reports to concerned departments

E. Bank Payments

. Responsible for the timely and accurate uploading and posting of bank

payments in the system

. Responsible for the issuance of Official Receipts for posted bank

payments

. Completion of daily and monthly collection report

. Maintenance of existing relations with affiliated banks

PACIFIC INTERNET PHILIPPINES

Nature of Business: Internet Service Provider

Ortigas Center, Pasig City

From January 25, 1999 up to May 2004

Position: Senior Billing Associate (1999-2004)

Responsibilities:

. Provide assistance to walk-in, phoned-in and email billing inquiries,

requests and complaints of corporate clients and ensure quality and

effective solutions are delivered

. Responsible for the effective and efficient validation, processing and

release of monthly statement of accounts of corporate clients (Peso

and Dollar accounts)

. Review Peso and Dollar billing adjustments raised by different

departments and determine whether the adjustments are complete,

accurate and conforms with the existing Company guidelines and

policies

. Review the Electronic Billing Adjustment (E-bill) report and release

in a monthly basis. E-bill findings include all the issues identified

during the review of the adjustments which are not in compliance with

Company policy and guidelines and recommendations to be implemented by

concerning Department.

. Prepare Compute Bill Findings Report and release to different

concerned department. Compute Bill Findings include all the issues

identified during the compute bill process, the action steps taken,

identified areas for improvement and recommendations to be implemented

by concerning Departments

. Perform due diligence review and evaluation of applications of

potential couriers including site inspections and verification of

documentation

. In-charge in the dispatching of billing statements of corporate

clients to couriers and responsible for maintaining database of

potential couriers and printer suppliers

. Perform interviews and ocular inspection to ensure that back-up

suppliers are available anytime to address urgent company's needs

. Analyze courier's reports ensure that courier's performances are still

within the Company set guidelines. Recommends termination of

courier's services, if necessary, to protect the Company image and to

provide better services to subscribers

. Coordinate with Corporate Sales Department to ensure that all

corporate clients billing information are correctly recorded in the

Registration and Billing database.

. Regularly updates documentations of billing processes

. Provide assistance for continuous improvement of billing processes to

reduce billing cycle time, enhance accuracy of billing statement,

speed up receipt of billing statement, and address concerns raised by

clients.

. Ensure confidentiality of all billing information during compute bill

process, printing of statement of accounts and dispatching to couriers

. Provided proper review and supervision to the Jr. Billing Associate .

COPYLANDIA GROUP OF COMPANIES

Nature of Business: Retailer of copying machines

Salcedo Village, Makati City

From May 1996 to January 21, 1999

Position: Credit and Collection Coordinator (1996-1999)

Responsibilities:

. Perform due diligence review and evaluation of applications for copier

rentals including site inspections and verification of documentation

. Recommend the approval of applications based on extensive review of

information gathered from the potential renting clients and other

sources

. Responsible for the processing of monthly billing invoices for all

renting clients

. Responsible for the reconciliation of accounts as requested by the

clients

. Responsible for monitoring the current accounts receivables

. Responsible for the review and analysis of past due accounts

. Follow -up payments of past due accounts

. Recommend accounts for suspension

. Prepare weekly/monthly collection report and provide analysis for the

increase/decrease of monthly collection

. Provide assistance to walk-in and phoned-in client's request and

inquiries regarding copier rentals

. Provide assistance in the execution of marketing activities (exhibits,

promotions)

. Provide assistance in scheduling, travel, correspondence, mailings,

client phone calls, special events, and maintenance of files and

calendar

. Assist with preparation of marketing materials and transaction

activities for client visits, presentations and conferences

. Assist with new business and marketing activities including proposals,

internet research, event sponsorship, and creative client

interactions

. Assist in the launching of campaign; direct mail, ads, visits, etc.

SECURITY DINERS CLUB INTERNATIONAL

Nature of Business: Credit Card company

Salcedo Village, Makati City

From: April 1993 to February1996

Position: Collection Officer - Regional (1993-1996)

Responsibilities:

. Provide proper review and supervision to Collection Assistants

. Lead the group to achieve monthly collection target

. Prepare weekly/monthly sales and collection report for regional

branches and provide analysis on the increase/decrease of collection

. Responsible for the review of the reconciliation of accounts done by

Collection Assistants

. Provide assistance to walk-in and phoned-in clients' requests,

inquiries and complaints regarding their accounts

. Monitor current accounts receivables for Regional clients

. Responsible for the review and analysis of past due accounts

. Follow-up payments of cardholders with unsettled accounts

. Recommend and justified the deferment account suspension

. Recommend and justified the endorsement of suspended/terminated

accounts to Collection Agency

. Review and approve the reversals of penalty and interest charges

initiated by Collection Assistants

. Provide investigation on fraud card usages of Regional Clients

. Responsible for the promotion of the credit card to prospective

establishments to be affiliated with Security Diners Club.

. Provide training to newly affiliated regional establishments

PERSONAL DETAILS:

Birthdate: September 9, 1971

Age: 39 years old

Status: Married

Dependents: 2

REFERENCE:

Available upon request

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