Customer Service Manager
Resume:
MELINDA WOMICK
Ft. Lauderdale, FL 33334
*************@*****.***
Equity Residential 8/07 – 4/14
Sheridan Ocean Club – General Manager – 648 Units – 6/08 – 4/14
Promoted in order to stabilize the community and get it back on track with the daily operations and
activities. Merged two communities together, managed renovation project of units, motivated, trained and
built a strong team of 15 with minimal turnover. Maintained strong occupancy of 95% - 96% with good
rental income growth, kept expenses within budget, high resident retention, created a fun environment
with which to work and focused on good customer service. Offered assistance at other communities
when needed. MRI program. Awards – 2010 Award of Excellence – Living the 10 ways to be a winner
and Summer Sizzle Award winner – most move-ins of the company during 3 months of the summer.
Promenade at Aventura – Property Manager – 328 Units – 8/07 – 6/08
Successfully improved the daily operations and activities of the community by building a good team of 6
with strong morale, high occupancy and resident retention, focus on income and expenses along with
good customer service.
Summit Properties/Camden Properties 2/01 – 8/07
Camden Grandview – Property Manager – 320 Units – 12/06 – 8/07
Transferred with Camden to North Carolina to manage an upscale mid-rise community. Vastly improved
expense control, maintained high occupancy, motivated employees through training and positive
reinforcement, and focused on good customer service of which resulted in high retention. One Site
program. Community Manager Mentor.
Camden Las Olas – Property Manager – 420 Units – 5/04 – 12/06
Responsible for lease up of an upscale high rise community. Managed pre-leasing and established
stabilization within 14 months. Oversaw day-to-day operations to increase NOI, meet budget
requirements, train and motivate team of 10. AMSI and One Site programs. Awards: Lowest Associate
Turnover Award, ACE Award Candidate and Community Manager Mentor.
Summit Plantation – Property Manager – 502 Units – 2/02 – 5/04
Oversaw daily operations and activities including motivating team of 10 and maintaining an average
occupancy of 95%. Awards: Most Significant Gain in Revenue 2.4%, Lowest Delinquency/Write-Off,
Highest Renewal Rate %, Highest Monthly Property Walk Scores, Highest Marketing Inspection Scores,
Regional Field Mentor.
Summit Aventura – Property Manager – 352 Units – 2/01 – 2/02
Oversaw daily activities, motivated team of 10, increase occupancy from 88% to 95%. Awards: Most
Improved Community due to 8.6% gain in NOI, Actual $ per gain of $732/unit and $648/unit gain in
revenues, winner of Curb Appeal Excellence Award and Regional Field Mentor.
Education
Purdue University – BA in Business Management/Supervision
References
Available upon request
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