Customer Service Technician

Glenn Kyle Moore

**** ******** ****

Tucker, Ga. 30084

**********@***.***

770-***-**** Home

Education

. City College of Chicago- Charleston Navy Base AA 1988

. High Henderson School- Doraville Ga. Diploma 1982

. Basic Electricity & Electronics- Great Lakes Ill. Navy NTC/ RTC

Diploma

. Enlisted Submarine School- Groton Ct.

Courses

. IC 3&2 & PO3 Military Leadership, (Basic Engineering) Navy

. Fundamentals of proper PC Assembly,

Scientific Atlanta

. IBM series III and Ektiprint High Volume Copier Class,

Kodak

. Projecting the Quality Image,

Nihil / Ingram.

. Increasing Personal Effectiveness,

Sears

. Fundamental of Basic LAN Systems and Components, A.O.L

Online

. CDL-Plus,

Fort Wayne Ind.

Licenses

. Georgia A&M CDL With T,X,&H endorsements

. Ga. Dept. of Ag. Weights & Measures Scale Mechanic class 1-4 &7 # 9244

. Open Water Diver PADI #85337551

MILITARY SERVICE

U.S. Navy IC Man / Communications, USS Tecumseh SSBN 628 Blue, FPO Miami

Fl. Nov.1984- Aug.1988

EMPLOYMENT

. Apria Healthcare- May 2006 - Feb. 2008

2220 North Mont

Parkway, Duluth Ga. Phone 678-***-**** Technician delivery driver,

Medical Supplies & Equipment to Hospitals and homes, Part Time Only,

Sat & Sun on call 24 hrs.

. Medquist Formally Lanier Healthcare - March 2002- Oct 1st,2007.

5238 Royal Woods Pkwy suite

190 Tucker Ga.30084 phone 1-800-***-**** Ext 2105

Supervisor Kim Hok. 404-***-****

. Wiggins Scale Company - March 1998- Dec.2001

1876 Defoor Ave NW,

Atlanta Ga. boss Wade Wiggins Technician Scale

. IDI-Formally Interstate Distribution International - Fall 1997- winter

1998 Ameri-Serve food service Distribution Driver Company was

purchased while filing Bankruptcy.

. Cardinal Scale Manufacturing Company - spring 1996-Spring 1997.

Saint Paul,MN.(Tucker, Ga.

Service Center) Technician Scale Company downsize

. Transport America- Spring 1995- Spring 1996.

Saint Paul, MN.

Driver Freight Distribution Pay 26,500 year

. Sears Credit Center -Atlanta RCCOC Northlake Parkway. Customer Service

Rep. Fraud Research Department Supervisor David Fincher

. Eastman Kodak - March.1989- Jan.1992

Customer Equipment

Service Division, Electronics and Mechanical Technician, Field

Engineer Customer Service Rep. Supervisor Joseph Brown

. Kodalux Processing Service - Jan. 1989-March 1989.

Electronics and Mechanical Plant

Technician, Quality Control, Printer Control Left due to permanent

closing of Atlanta Film Processing Lab. Pay $18,500 year

. Scientific Atlanta through Victor Temporary Services - Sept 1988-Jan.

1989

Objective

The field of electronics has always been of special interest to me. I have

pursued this interest throughout high school, Occupational Educational

Center, College, the Navy and on into the work force. I entered the Navy

under the Advanced Electronics Program and graduated the Navy's Basic

Electricity and Electronics school with a letter of excellence.

During the four (4) years I was in the Navy, (1984-1988) I repaired and

replaced various equipment. I worked with Tag outs, Wire Removal Forms, the

3M System, Tech Libraries, and other programs and procedures which were

required by the Navy's Engineering Department to insure safety and quality

with electrical work. After my discharge from the Navy, I went to work for

Scientific Atlanta, through Victor Temporary services, building, testing,

and repairing cable converter boxes, line extenders and amplifiers

On January 1, 1989, I began working for Kodalux as a mechanic/technician. I

was responsible for repairing equipment in the lab, printers, packers,

developers, interneg machinery, cutters, Kodak Ektalog computers and IBM

computers. I was also responsible for quality control through a process

known as PC (Printer Control), which involved running charts on a computer

and making corrections to time and intensity to control density. On March

29, 1989, Kodalux announced the permanent closing of their Atlanta plant.

When Kodalux closed I was hired by Kodak and trained in Rochester, NY. on

the IBM Series III Copier where I finished top of my class. After working

on the Series III copier for one year I was advanced to the High Volume

Copier, and sent back to Rochester, NY. for training on the Ektiprent

series copier. In addition to working on Kodak equipment, I was also

responsible for parts inventory, upkeep of technical manuals, technical

newsletters, modifications, interfacing with customers, preparing expense

reports, and backing up other technicians, when necessary.

When Kodak downsized due to internal restructuring, a sluggish economy, and

the phasing out of the IBM line, I was unable to find work in my filed of

equipment maintenance and repair, So I entered the transportation filed as

a driver with Transport America, I did this for about a year. But soon

discovered that I missed my family life as well as the satisfaction

obtained by repairing equipment. So I left transport America, and went to

work for Cardinal Scale Manufacturing company as a Field service

Technician. I was there for a year while the person I was replacing was out

due to a work related injury, (Damaged Disk in Back) once he was able to

return I was released. I then accepted a position with IDI, a food service

distribution facility in Duluth, Ga. I was there for about a year. Until

they filed for bankruptcy protection, at that time I was contacted by a

recruiter for a scale maintenance position with Wiggins scale. I've worked

there four years, and enjoyed my work, and the people I work with but had

an opportunity at Lanier that I couldn't let Pass. As a Technician I repair

various analog, tape and digital based hardware, transcription equipment;

as well as IBM and Hewlett-Packard, Personal computers. The Lanier

transcription Department, (Solutions) was purchased by Medquist in 2004.

Changes in Management, corporate goals, business direction, and

Obsolescence ended this position. In 2008, I became sick, gastric distress,

and was declared Disabled. I feel I am approaching the point where I can

return to work. But need to discuses position requirements to be sure. In

2008, I became sick, gastric distress, and was declared Disabled. I feel I

am approaching the point where I can return to work. But need to discuses

position requirements to be sure. I am Open to a career field change, and

am a fast learner, with diversified interests, multiple talents, and a wide

background, I am dedicated and dependable, Honest and ethical, and have

passes DOD background checks, as well as Homeland security, in the

Transportation, Information, and Nuclear fields, up to Top Secret.

Contact this candidate