Sales Customer Service

David Creamer

**** *********** *****

Dayton, Ohio 45440

Cell: 937-***-****

Email: ***********@*****.***

Territory Manager

Over 30 years Outside Sales and Account Management experience dedicated to

achieving profitability and delivering outstanding customer service.

Energetic professional with exceptional analytical, organizational and

people skills. Strong personal ethics and integrity. Treat each customer as

a potential lifetime purchaser. Convey a professional image of honesty,

compassion and concern for my customers' needs. Work well under pressure

and deadlines. Highly organized team-builder with strong leadership

experience. Excellent communicator seeking a challenging Territory Manager

position, with the opportunity for professional growth.

Experience

Business Consultant 11/2012 - Present

Business Underwriters Associates, Akron, OH

(Wholesale Life, Long-Term Care Disability, Annuities)

( See "Issue Insurance" responsibilities, below.

Account Manager 1999 - 2012

Issue Insurance, Dayton, OH

(Wholesale Life, Long-Term Care Disability, Annuities)

( Recruited and retain Agents and Agencies

( Ranked #1 to #2 Sales - out of 4 Account Managers.

( Achieved 10% average annual sales growth over 12 consecutive

years.

( Work with Carriers and Underwriters to get better rates.

( Marketing - emails, phone calls, face to face.

( Negotiate commissions with Agents.

( Recommend Carriers and products to Agents to fit their clients'

needs.

( Design products for specific clients.

( Skilled in resolving customer service issues and finding "Win

Win" solutions.

( Demonstrated ability to upsell additional products and services.

( Skilled in cold-call sales and presentation sales.

( Excellent performance evaluations.

Independent Agent 1998 - 1999

Creamer Insurance Agency, Dayton, OH

(Life, Long-Term Care Disability, Annuities)

( Extensive cold sales.

Sales Manager 1982 - 1998

Western & Southern Life, Cleveland, OH

(Life, Long-Term Care Disability, Annuities)

( Recruited, interviewed, hired, trained and managed 7 Sales

Representatives.

( Maintained low staff turnover through effective motivational

management.

( Sales, service, collection of debts.

( Ranked 128 of 650 Sales Managers.

( Hold Life Underwriter Training Council Fellow (LUTCF) status.

( Originally hired as Sales Representative; promoted to Sales

Manager (1987).

( VIP Club 3 years.

( Presidents Club 1 year.

( Ranked in upper 10% of 4,000 Sales Agents.

Education and Credentials

Life, Health, Annuities Insurance License - State of Ohio

400 Hours Sales Training

B.S. Degree - Industrial Technology

Salem College, Salem West Virginia 1982

Computer skills include Smart Office CMS, Microsoft Office Suite (Outlook,

Word, Excel & PowerPoint).

Contact this candidate