Project Service

Dayasagar Nalimela

Tata Consultancy Services

Email: *************@*****.**

Phone: +91-984*******

Objective

To meet the goals of individual projects and the organization by

contributing my knowledge and experience in programming, developing and

maintaining, thus achieving a sense of fulfilment and self-esteem by

effectively using my skills and gaining respect in my work and society.

Strengths

Strong Interpersonal and organizing skills.

Keen learner and a strong believer in software.

Excellent at stress management, time management and people management.

Adaptable to change comfortably.

Experience Summary

I am an associate with Tata Consultancy Services with a total of 8+ yrs of

work experience. My main area of expertise of around 5 years has been in

Siebel Testing. Domains include CRM, Insurance and Telecom.

Technology

Software Products Tools

Siebel 7.8, 8.1, C, C++, QC/ALM, QTP, Load Runner, Developer

Java, Oracle, Unix, Windows 2000 with Forms 5.0, Reports 3.0

Qualifications

Degree and Date Institute Major and

Specialization

Bachelor of G. Pulla Reddy Computer Science &

Technology <May-2000> Engineering College Engineering

Intermediate <Mar Board of M.P.C

1995> Intermediate

Education

S.S.C<Mar-1993> Board of Secondary Maths,Science,Social

Education

Assignments

1

Project Microsoft Call Center

Customer Microsoft Corporation

Period Apr-2013 to Till Date

Team Size 5

Role Project\Team Member

Description Microsoft Managed Service Call Center is an

incident tracking and service management

system used to record and track issues and

problems reported by end users to have

occurred while using a Microsoft product.

MCC enables technical support to log, track,

manage, and escalate issues. MCC simplifies

the exchange of incident information between

client and technical support by leveraging

consistent taxonomy and business processes,

integration of dependent applications, and

out-of-box Siebel functionality.

MCC is built on the platform of Siebel

e-Business Applications. Within the

application suite provided by Siebel, MCC is

used to create and manage Service Requests.

Responsibility

Interaction with the Clients, to get the

System requirements to cover the

functionality, mode of operation, technical

issues and scope of work etc..

Involved in making Functional specification

related documents.

Prepared Master Test Plan for this

requirement.

Service Request (and Service Order)

processing.

Review of Test cases documents

Design and development of the CRs raised by

the Client

Prepared suggestion documents to improve the

quality of software

Solution Siebel Call Center 7.7.2.6, SQL Server

Environment Enterprise Edition Release 2000, Microsoft

Windows 2003 Server

Tools Product studio, Source depot

2

Project Dubai Telecom - TQC

Customer Dubai Telecom

Period Nov-2010 to Apr-2012

Team Size 8

Role Project\Team Member

Description DU offers fixed and mobile telephony,

broadband connectivity and IPTV services to

individuals, homes and businesses, and

carrier services for businesses. Above all,

offer value, while we continue to deploy

state-of-the art technology to keep enhancing

the service experienced by our customers.

Responsibility

Keep track of new requirements for the

project

Order being managed till completion of flow

as required .

Analyzing the Test case documents prepared by

other team members

Identifying Defects in the System and

tracking it for proper closure by using

Quality Center

Review of new Change Requests and preparing

Test Design for the same

Performed the Regression Testing for Order

Management and FEDM

Project Metrics reporting and correlation

Solution Siebel ecommunications 7.8

Environment

Tools None

3

Project MTN HVRC Replacement

Customer Mobile Telephone Networks Private Ltd.

Period Jan-2010 to Till Oct-2010

Team Size 20

Role Project\Module Leader

Description Developing Siebel CRM application as customer

can log a Service Request using Siebel

eService and Dealers can make use of Partner

Portal for logging Service Requests on behalf

of customer, and ecommunications will be used

by employees of the organization.

Responsibility

Understanding the requirements and sharing

the same across the team

Testing the application using workflows and

escript has been checked for performance

I have taken the responsibilities of Siebel

Administrator includes installation of Siebel

and maintaining the server

Solution Siebel ecommunications 8.1, Siebel eService

Environment 8.1, Siebel Partner Portal 8.1

Tools Siebel Tools 8.1 SIA

4

Project Siebel Financial 7.8.2 upgrade Implementation

Customer AXA Equitable

Period Jan 2009 - Nov 2009

Team Size 5

Role Project\Team Member

Description The project focuses on upgrading the current

version of Financial Application (7.0.5) to

7.8.2. The application, which is getting

upgraded, is.

Web station Application

The scope of the project will include the

following activities:

1. Siebel Application Upgrade

a. Upgrade the existing Siebel 7.0.5.8 SFA

application to Siebel 7.8, while retaining

the current application UI, with no new

business enhancements or new functionality

implementation. New enhancements will be

treated as change order.

b. Upgrade the following in development

environment:

i) Siebel Software

ii) Repository

iii) Database Schema

2. Perform step-by-step upgrade execution in

various environments that includes Sandbox

(Development), Integration Alpha/Beta

environment, Training, Production and

Disaster Recovery.

Responsibility TCS as the implementation partner was

involved in the following activities: -

Upgrading the Current version of Siebel

(7.0.5) to 7.8.2

Have done Pre-Upgrade task for Webstation

Environment preparation.

Created Test conditions, Test cases and Test

steps for the application

Tested Actuate Reports after migration has

been done

Whole application has been tested after

upgrade related fixes incorporated

Installation Siebel Tools and Web Client,

Siebel Server, Siebel Enterprise Server,

Siebel Database Server.

System/QA testing

Solution Siebel Financial 7.8.2, Oracle10g Enterprise

Environment Edition Release 9.2.0.1.0 - 64bit Production,

Actuate 7

Tools Test Director 8.0

5

Project Siebel Centre of Excellence AXA Sun life,

Bristol, UK

Customer AXA Sun life

Period Oct 2007 - Dec 2008

Team Size 2

Role Project\Team Member

Description Enhancements to the existing Siebel system,

so that AXA became compliant to the FSA

Depolarisation Act. Siebel modules like

Contact Management, Service Requests, Quotes,

and Policies had to be enhanced.

Specific role:

Being a Member of Testing team I had been

responsible for Testing the Delivery

Programme

Testing the application for Release Delivery

Programme 4 and

Service Orders

Load Runner has been used to record the

navigation of user interface for Performance

testing

Created Test conditions, Test cases and Test

steps for the application

Responsibility Business Services Support

Configure the Application for Release

delivery Programme 4

Conduct and support Siebel System Test for

Release delivery Programme 4

Solution Siebel Financial Services 6.3

Environment

Tools Siebel Tools 6.3, Load Runner, VMware, Toad,

Mercury Test Director 7.6

6

Project Functional System Integration Testing (FSIT)

for AXA - Business Transformation Program

(BTP)

Customer AXA

Period Nov 2006 - Aug 2007

Team Size 4

Role Project\Team Member

Description The purpose of BTP Project-1 is to provide a

modern, effective CRM, Marketing & Analytics,

Sales & Service solution for AXA PPP

healthcare's retail business, which delivers

a significant set of business benefits.

The main aim of the IT Program for BTP

Project-1 is to deliver the technology

platforms and functional applications to

support the strategic shift towards CRM

within the AXA PPP healthcare business. In

particular deliver the systems and processes

that directly support the retail businesses

(Individual and Voluntary Direct Debit).

Responsibility Understanding System Functionality

Preparing Test Design

Identifying Defects in the System and

tracking it for proper closure by using Test

Director

Review of new Change Requests and preparing

Test Design for the same

Manual execution of the test cases to test

the functionality of the system and for

different builds of Directional and

Enterprise Editions

Created Test conditions, Test cases and Test

steps for the application

Performed the Regression Testing

Interaction with the Clients, to get the

System requirements to cover the

functionality, mode of operation, technical

issues and scope of work

Prepared documentation for the testing and

Change Requests

Prepared scripts for the interface

Solution Siebel 7.5, Oracle 8I, Windows XP 5.1

Environment

Tools Test Director 7.6

7

Project Configuration Management - SOX CM

Customer Motorola Ltd

Period July 2005 - Oct 2006

Team Size 8

Role Project\Team Member

Description This project is expected to bring source code

of key applications under configuration and

release management scheme used by PCS-IT.

It involves Validating the existing CM plan,

preparing new CM plan if it did not exist and

building Mercury ITG Workflows for

implementing CM plan.

Responsibility Requirements study & Analysis

Analysis and evaluation of alternatives to

formulate the mode of implementation of the

system

Created workflows by using Mercury ITG tool

Migrated the applications from other

environments to Clear case

Created documentation and PPTs to train the

users

Implemented Change Requests

Interaction with the Clients, to get the

System requirements to cover the

functionality, mode of operation, technical

issues and scope of work

Ensure that the project follows all Standards

and Quality Guidelines during the full

Project Life cycle.

Training the client on the use of this system

Feasibility Analysis and incorporation of

feedback provided by the client

Solution Unix, Clear case, Shell

Environment Client: Windows XP 5.1

Server: Unix

Tools Mercury ITG

8

Project Resynchronization of UNIX Environments

Customer Motorola Ltd

Period March 2004 - June 2005

Team Size 4

Role Project\Team Member

Description

The purpose is to describe in detail the

changes required on the application and the

database side in the process of

resynchronization of all the Unix

environments in all the regions.

This involves establishing a simple, common

and global software library for all back-end

applications which runs on all three MOL Data

marts Currently; Asia and EMEA each maintain

their own libraries.

Responsibility Written PL/SQL block and script in the design

document required for migrating all the files

into single library for all regions

Involved in the coding of Inventory file

Created documentation and PPTs to train the

users

Implemented Change Requests

Interaction with the Clients, to get the

System requirements to cover the

functionality, mode of operation, technical

issues and scope of work

Ensure that the project follows all Standards

and Quality Guidelines during the full

Project Life cycle

Feasibility Analysis and incorporation of

feedback provided by the client

Solution C, Unix

Environment Client: Windows XP 5.1

Server: Unix

Tools Clear case

Career Profile

Dates Organization Role

Mar 2004 to May 2012 TATA Consultancy IT Analyst

And April 2013 to Till Services

date

Personal Details

Date of Birth 01-03-1978

Nationality Indian

Passport Details

Name as on Relatio Passport Date of Expiry Place of

passport nship Number Issue Date Issue

DAYASAGAR J0245253 28-July-20 27-July-20 Hyderabad

NALIMELA 10 20

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