Customer Service Staff
Resume:
acfb02@r.postjobfree.com
Shatera barnes
Proficient in MS Office 2003 and above
SKILLS &
ABILITIES Self Starter
Leader
Team Player
Strong oral and written communication
Organized
Dependable
Able to transfer large amounts of data accurately
PROFESSIONAL
EXPERIENCE Bank Of America Hunt Valley, MD
Customer Service Specialist I June 2014 Present
Provide customer solutions by providing exceptional customer service
through delivery or fulfillment requests by answering calls, text
messages, or emails in a contact center environment. Performs
routine account related transactions and referring customers to the
appropriate line of business for products not supported. Routes,
maintains and tracks outstanding servicing requests and provides
thorough follow up.
BALTIMORE CITY PUBLIC SCHOOLS
Baltimore, MD
Lead Customer Service Rep/Office Assistant December 2009 – January 2014
Implemented new help desk procedures and processes. Resolved escalated
customer issues. Monitored performance and quality within the call center.
Motivated call center associates in providing exceptional customer service.
Provided coaching with staff to keep daily operation flowing. Completed
projects and special assignments by establishing objectives; determining
priorities; managing time; gaining cooperation of others; monitoring progress;
problem solving; making adjustments to plans. Perform administrative duties
for executive management. Responsibilities included screening calls, making
travel and meeting arrangements, preparing reports, training and supervising
other support staff, and customer relations. Work with all levels of internal
management and staff, as well as outside clients and vendors. Arranged
corporate travel and meetings by developing itineraries and agendas.
Maintains office supplies inventory by checking stock to determine inventory
level. Work with internal and external parties to organize the various
components needed to initiate, run and conclude major projects.
Maryland General Hospital Baltimore, MD
PBX Operator February 2009 – November 2009
Operated telephone console, routing incoming calls to the proper departments
while maintaining online availability during their shift. Place and logged, local
and long distance calls for hospital staff and patients as required. Handled
emergency situations i.e. stat calls, code blue, fire, security and other
emergency calls, creates logs as required.
EDUCATION UNIVERSITY OF BALTIMORE EXPECTED GRADUATION MAY 2016
3.0 GPA
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