Customer Service Technician

Adrian Washington

Engineer/Manufacturing/Operations/Scheduling

Memphis, TN

********@*****.*** - 901-***-****

I have supported Production/Manufacturing in my past job role in Research and Development for over 6 years.

I am looking forward to applying these skills and learning more with your company.

WORK EXPERIENCE

Product Labeling Specialist

Adecco ( Smith & Nephew ) - Memphis, TN - July 2014 to Present

Responsibilities

. Validate that the new labeling system produces desired labels and compare to old labeling system

Maintain comprehensive database of all product labeling on a configuration basis, inclusive of all parts,

revisions and associated drawings

Skills Used

Computer skills, visual

Laptop Repair Technician

Aerotek (Flextronics) - Memphis, TN - May 2014 to Present

Responsibilities

Diagnose/Repair Apple laptop computers for customers

Order parts for repair of the laptop

Assembly of laptop computers

Help Desk Customer Service

Vaco (Baptist Hospital) - Memphis, TN - March 2014 to March 2014

Responsibilities

Receive incoming calls from physicians, nurses, other hospital/clinic employees about issues in the EPIC

(electronic records) system.

Document the call using the support module and route the information to the proper Helpdesk to resolve

the issue(s)

When needed, remote into the caller’s computer and take screen shots to add to the ticket that is to be routed

to Helpdesk

Provide superior customer service to the customers

CLINICAL RESEARCH TECHNICIAN

Bioventus LLC. /Smith & Nephew Inc - April 2007 to October 2013

Performed measurements for ultrasound transducers to assure compliance with FDA (BNR, 2D and 1D scans)

to meet medical requirements

Built prototypes for proprietary projects and prepared samples and research materials for product approval

Developed procedures and/or work instructions to correctly document test methods and set up test machines

Used document management system to obtain latest revision of procedure before testing

Collected data, categorized data, summarized data, recorded results, and wrote test reports. Maintain upkeep

of the laboratory

Performed IPs (Inspection Protocols) and First Article inspection/testing for parts with new vendors using the

drawings and documentation specified by the research & development group; used measuring tools such as:

micrometers, calipers and rulers

Periodically performed testing to support production using the SP7 sampling plan

Ordered parts/materials for laboratory use, and maintain MSDS sheets for laboratory chemicals

Used standard electrical equipment: oscilloscopes, multi-meters, power supplies, impedance analyzers for

testing of medical devices while working in a GMP/Class III device environment.

Support Manufacturing/Production group by testing and research

Packaged and shipped limited parts domestically and internationally

TELECOMMUNICATION TECHNICIAN

Tennessee Valley Authority - July 2002 to April 2007

Performed design work of communication systems for the TVA power system

Worked closely with design team leader and telecommunication engineers to determine equipment to be

installed, modified, or removed

Created new or modified existing communication drawings to indicate the equipment to be installed, modified,

or removed for reporting outages and power sustainability

Checked out existing drawings to edit and checked-in new drawings in the document management system

Utilized computer-aided drafting (AutoCAD) software to perform design, drafting, and engineering calculations

Generated Bill of Materials (BOM) for each project that included all equipment, cables and connectors that

would be needed for construction to complete the project from start to finish.

EDUCATION

BS in Electronic Engineering Technology

University of Memphis

May 2002

SKILLS

Word, Excel, PowerPoint, Type 55+ wpm, AutoCAD, Gage R&R studies, SPC training, Bill of Materials, 5S,

ISO 9001, FMEA, MTBF(Mean Time Between Failures) data recording

Contact this candidate