Customer Service Manager

Carol Rippey

Garden City, MI

***********@*****.*** - 313-***-****

Bachelor's in Business Administration.

Over 17 years of strong success in sales, marketing and organizational management.

Excellent business development and account management capabilities.

Outstanding communicative, interfacing and presentation skill sets.

Builder of highly positive and enduring client relationships.

Well-organized with strong detail orientation.

Proven team leader and contributor in forecasting and revenue development.

Focus on process improvement and expanding profitability.

Deliver world-class customer service on a consistent basis.

Self-directed, self-motivated individual.

Proficient in MS Office Suite.

WORK EXPERIENCE

Assistant Store Manager

Rite Aid - 2006 to Present

Recruited to perform wide-ranging business development and management services for this national leader.

• Successfully expanded unit revenues/profitability working with Store Manager and in absence of Store

Manager.

• Focus on merchandising, P&L, scheduling and inventory management.

• Consistently deliver outstanding customer service.

• Recipient of multiple company awards/recognitions for exceeding customer expectations.

Team Leader

HBC, Meijer, Inc - 2004 to 2006

Retained to support replenishment team resolving product and inventory problems.

• Facilitated efforts of reset team in producing timely planograms.

• Provided notable team leadership that assisted productivity and professionalism.

Administrative Assistant

Emerald City Harbor Inc - 2002 to 2005

Hired to resolve customer issues, act as liaison between customers and senior management and administer

A/R for Sunset and Emerald City Harbor.

• Aided customers, resolved customer correspondence and maintained Harbor documentation.

Earlier Background

Prior to 2003, served in specialized administrative staffing, Office Team, KnowledgeQuest Coordinator, Lucent

Technologies, and Sales Administrator, Netrex Inc. In these assignments held critical responsibility in office

management, sales order processing, technical training, event scheduling, Regional Manager coordination,

facilities management and purchase order processing.

EDUCATION

Bachelors in Business Administration

American InterContinental University

Computer Science

Henry Ford Community College

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