Sales Management

Jeanne Thompson Pettus

**** *** ******, *********, ***** 77445

(Mobile) 832-***-****

Email: **************@*****.***

PROFESSIONAL SUMMARY

A results-oriented, high energy professional with a successful record of

accomplishments in inside sales, order management, process improvement,

strong time management skills, and team leading. A proven record of

success while increasing sales, profits, and productivity. Excellent

communicator, negotiator, and motivator with the demonstrated ability to

manage multiple projects cost effectively, identify critical issues and

implement effective solutions. Key skills and abilities include:

Order Management Process Mapping

Vendor Management

Project Management Forecasting

Inventory Management Team Leading

Training

System Development

Change Management Quotations

EMPLOYMENT

Emerson

2007-Current

Drop Shipment Order Manager

. Manage large Distribution orders, pricing, discounts, and inquiries.

Manages order entry for the process.

. Strong understanding of the manufacturing and operational processes.

. Expedites orders on Emerson world area manufacturing sites.

. Learns new products and marketing strategies in order to maximize

company drop shipment goals.

. Key interface with new distribution channels to guide initial

purchasing decisions.

. Work closely with Procurement and Production Control to meet customer

demands.

. In continual contact with the CA Port via a logistics company to

manage weekly drop shipments coming into the port.

. Quote small orders of actuators, parts and accessories.

. Monitor backorders and pro-actively communicate with customers.

. Participate on Kaizen events for Lean Processes.

. Oracle Super User; successful Go-Live November 23, 2009 for EPM -

Bettis Products.

. Oracle Global Sales Order Form project successful Go-Live July, 15,

2013.

o Super User of the Betsy module in regards to Order Management.

o Works through all acceptance levels testing.

o Reviews test plans with TCP-1 team and submits additional

testing when required.

o Notifies management of issues before go-live; enhancement of

staff/additional training/possible re-training of business

processes.

o Excellent understanding of customer business needs and daily

requirements.

o Work with all areas of management, Oracle technical team and

customer facing users.

o Currently working on implementing TRAX as the next tool to use

for Shipping instead of using Oracle shipping module.

o Currently working on AME project.

o Super User Post Go-Live activities with meetings and user

testing and assisting co-workers with Oracle.

o Coaching change to team members with a new system and ongoing

system updates

o Can quickly find common ground and solve problems for the good

of the organization.

. Designated by management as key contact within Order Management team

due to product and system knowledge.

. Guides the Manila Order Entry Team in the Philippines with training

and feedback of processes and procedures.

. Manages all service, warranty, debit/credit issues through the Emerson

RMA process.

. Valve Actuation

FW Murphy

2007 - 2007

Quotations Supervisor

. Managed quotation process for all shut down Panels

. Responsible for monitoring sales revenue to insure gross margin goals

were met.

. Developed daily production report which was incorporate into daily

planning meetings.

. Key interface with all customers to manage quotes and understand

possible revisions

. Managed quotation associates.

Mercury Marine/MerCruiser

1995 - 2006

OEM Sales Team Leader

. Managed team associates.

. Developed reports in Oracle to review revenue and gross margins

against quarterly sales goals.

. Developed process improvements for sales team using the Lean Six Sigma

concept

. Developed daily sales status report to compare orders to forecast and

company goals.

. Liaison between materials and manufacturing teams.

. Monitored daily call reports to insure customer calls were answered to

the company goal of 95%

. Set and measured team and individual goals.

. Developed order management training document.

EDUCATION

. NEO A&M Jr. College, - AA Public Relations

. University of Phoenix - BS Business Management

. Prairie View A&M - MBA - 12 hours completed.

SOFTWARE

. Oracle - Super User

. Vivaldi - Super User

. JD Edwards

. PIMS

. MANMAN

. Excel

. PowerPoint

. Word

. Access

. Lotus Notes

. Microsoft Outlook

. Share Point

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