Customer Service Representative

Divya S.Hariharan

*-* ********* ***** **********

Marrotichodu,Edappally

Kochi-682024

Ph: +91-949*******

E-mail: ********@*****.**.**

Objective: I would be interested in a position where ample opportunity is

available for exhibiting my talent and scope for career growth.

Experience: 3 years

> Worked as Administrative Executive in Sam kids International

Preschool, Aluva since May 2013 to 29th March 2014.

Responsibilities Held:

. Overall administrative in charge of the centre.

. Handling walk in and telephonic enquiries.

. Counseling parents during admission and processing new admission to

the corporate office.

. Responsible for collection of all kinds of necessary documents of the

child after admission.

. Maintaining attendance register, admission register, DFR, Cashbook and

salary register.

. Arrangement of smooth and safe transportation to kids.

. Arrangement of all kinds of field trips with the help of academic

executive and HR.

. Coordinating with teachers and helping them in all kinds of events and

extra curricular activities.

. Responsible for the assets in the centre.

. Responsible for overall safety,hygiene and sanitation in the centre.

. Initial screening of assistants for final interview at corporate

office

> Worked as Customer Service Representative in BMO, Bank of Montreal,

Saskatoon, Canada since May 2007 to August 2008.

BMO financial group is one of North America's leading financial

service providers.

Responsibilities Held:

. Promptly assist customers with a wide variety of banking transactions

in a

Professional, knowledgeable, courteous & efficient manner.

. Operate & balance cash, process financial/non-financial transactions.

. Functional level knowledge of everyday banking including money orders,

drafts, wires, foreign currency, balancing treasury, safety deposit

boxes, issuing first bank cards and loading ATMs.

. Identify customer needs & match with appropriate products/services

using

Relationship selling techniques. Make qualified referrals to other

team members.

. Own customer inquiries/concerns/complaints.

. Ensure service recovery procedures and security & safeguarding

procedures for

Prevention of loss is followed.

Skills:

* Proficient level knowledge of all cash and transactional operations,

specific banking technology applications security and safeguarding

requirements, self management and teamwork.

* Functional level knowledge of everyday banking products and services.

* Introductory level knowledge of all other personal and commercial

banking products and whom to refer, communication and rapport

building skills.

> Worked as part time Administrative assistant in Dundee Securities

Corporation, Saskatoon, Canada for eight months.

> Worked as Client Relationship Executive in Bajaj Capital Ltd,

Kochi.

Bajaj Capital is one of India's premier investment advisory and

financial planning

Companies with 109 branches across 50 cities in India

established in 1964.

Responsibilities Held:

. Provide correct product information to customers.

. Resolve customer queries and/or forwarding it to the respective

departments.

. Generate business from middle income group i.e. retail customers and

manage these relationships effectively.

. Working on inactive client base to make them active.

. To prepare various reports to head office and regional office and

submission of the same through branch head.

. Arranging monthly training sessions from different mutual fund and

insurance companies.

> Worked as Officer Marketing and Sales in Direct Marketing Channel,

Citi

Bank, (Auto Loans Division), Kochi.

Responsibilities Held:

. Finding potential customers and providing auto and top up personal

loan.

. Administrative in charge.

. Active involvement in sales and promotional activities.

> Worked as Counselor customer care in Escotel Mobile Communications

(Now Idea).

Responsibilities Held:

. Providing correct product information to the customers.

. Dealing with customer quiries and finding appropriate solution for

their problems(bill clarification)

. Retaining customers by giving them extra support.

. Passing on sales leads and enquiries to respective departments.

. Customer satisfaction and follow ups.

Educational Qualification:

. Masters in Business Administration (MBA-I.B) from Institute of

International Business and Research, Pune with 73.88%.

. Bachelors in Science - Genetics from Osmania University, Hyderabad

with 74.8%.

. 12th Std-Kendriya Vidyalaya -CBSE-with 66.4%.

Personal Details:

. Marital Status : Married.

. Date of Birth : 1st Feb 1981.

Place: Edappally

Date: 8th August 2014.

[pic]

Contact this candidate