Customer Service Office Staff

Location:

Posted:

August 09, 2014

Michelle Lockhart

Carlsbad, CA 92008

****************@*******.***

Skills

I have 20+ years experience in general office work with increasing responsibilities throughout the years. I have worked from my own

fully functioning home office for several different clients & also in several different business environments for current clients on a

contract basis.

I am proficient in MS Excel, Word, Windows applications, Quicken/QuickBooks, AppFolio Property Management software, craigslist

postings, processing payments & refunds via paypal, email, internet, phones, fax, filing, scheduling appointments, AR/AP, customer

service, message retrieval and forwarding for multiple recipients. I am comfortable with multi tasking & have good filing and

organizational skills. I am able work productively without supervision if needed.

Experience

Siemienowski & Associates – Contact: Joe Siemienowski #858-***-**** Temp/As needed $16.00 per hour

I am currently filling in as a temp for this very busy real estate brokerage company handling heavy phones, MLS listings, Preparation

& distribution of varied real estate documents, use of online real estate resources such as Sandicor, MLS, DocuSign & Paragon.

J&D Property Management – Contact: Helen Brechlin #858-***-**** 2009 to Current Part Time $16.00 per hour

I currently hold a part time position at J&D Property Management in as an accounting assistant. I am proficient in the use of the

property management software AppFolio. I am also responsible for A/R, A/P, P&L’s, monthly owner reports, collections, handling of

large amounts of incoming rent & preparing deposits. Bank reconciliation, heavy phones, filing & I am also responsible for organizing

the weekly office staff & broker meeting.

Profitable Payphone Services Contact: Victor Rollo #760-***-**** Mar 2000 – Current 10 hrs a week $18.00 per hour

I perform Bookkeeping, AP/AR, Data Entry & Customer Service working as independent contractor from home office approximately

10 hours per week. I am responsible for all bookkeeping in Quicken, AP/AR, Maintain customer spreadsheets & monthly reports,

Customer Service, Submit & follow up on customer orders received via email, fax or phone for two separate companies. Successfully

complete all jobs by time requested. Mass mailing coordination & processing. Use of efax internet based fax system.

Dotcom Host Contact: Steven Daris #619-***-**** May 2002 – Current Once a Month $22.50 per hour

I work 1 day per month as an Administrative Assistant to Mr. Daris updating the company bookkeeping in QuickBooks Pro 2010.

Filing, inventory & office maintenance

Computer Technical Services February 1998 July 1999

I was hired to create a new position formerly managed by owner’s wife for AP/AR & collections. Prior to hire no company records had

ever been processed through QuickBooks. I set up the entire company & maintained AP/AR in QuickBooks, Collections, Organized &

managed filing system. I was also responsible for heavy Data Entry, Spreadsheet creation & maintenance in Excel. Customer Service

including but not limited to phones, Fax, Email, process incoming mail.