Customer Service Manager

*** ********* ****** ********, ******** *****

E m a i l : S a m e u l . P e t e r. F i s h e r @ g m a i l . c o m M o b i l e : ( 5 7 1 ) 2 3 9 - 7 7 1 5

Samuel P. Fisher

PROFILE

Proactive customer service and retail management professional with experience administering store-wide inventories,

operating a multi-line phone system, and strong organization skills

KEY QUALIFICATIONS

Nine years food service and retail management experience Highly-organized and detailed planner

Strong science and mathematical background Excellent customer service skills

Expert with new technology and computer programs Able to juggle multiple priorities

Resourceful and independent problem-solver Produces quality work on deadline

Consistently exceeds expectations Keen analytical mind

PROFESSIONAL EXPERIENCE

PAPA JOHN’S PIZZA: Ashburn, Virginia

Manager: February 2007 – February 2014

• Organized and facilitated daily store operations in a fast-paced food and customer service business, including

establishing new customer accounts in database while maintaining current records, maintaining the highest

standard of cleanliness and order, and ensuring only the utmost quality products reach customers

• Implemented a food and storage inventory forecasting system by researching previous supply requisitions and

peak times of customer orders to develop and maintain an ample stockpile of fare while simultaneously minimizing

waste

• Researched competitors’ products and special offers to assure ambitious pricing and competitive service as well

as the best cost-value product for both the company and the customer

• Recruited, hired, trained, and managed a team of up 16 delivery drivers and food preparers

• Administered innovative methods for promoting positive and collaborative staff culture, including facilitating a

process/reward system for employees to report exceptional work by colleagues

• Recognized for key role in elevating Ashburn store to achieve record sales, ranking highest out of 17 district

locations in 2012

• Processed upwards of $3,000 in daily customer payments via cash, credit card, checks

FOSTER’S GRILLE: Front Royal, Virginia

Assistant Manager: December 2009 – November 2011

• Facilitated and managed daily store operations in a fast-paced, 40-person restaurant, including managing chefs

and restaurant staff, customer and vendor relations, and food supply inventory

• Counted on by corporate staff and franchise executives to train 40 restaurant professionals on new store

technology, facilitating the rollover onto revised order management and register systems

• Excelled in building and motivating hourly teams by promoting a positive work environment rather than a

repercussive atmosphere

• Reduced food waste by $7,500 by proactively reviewing current vendor contracts and soliciting bids from cost-

effective suppliers

DOMINO’S PIZZA: Sterling, VA

Manager: August 2005– February 2007

• Assisted with development and execution of new strategic marketing plan to expand customer base without

compromising quality to loyal clients, leading to a 17% increase in store revenue and a 38% increase in customer

satisfaction

• Proactively reviewed customer records to ensure accurate database entries

• Acted as a mediator between staff and customer disputes and reviewed areas of customer dissatisfaction to

minimize reoccurring complaints

• Served as first level of technical support to the staff and customers, including troubleshooting computer and

website ordering issues, providing tutorials on internal software to new staff, and repairing computer-related

equipment

• Answered and assisted in excess of 300 daily customer calls

298 Sedgemoor Square Sterling, Virginia 20164

E m a i l : S a m e u l . P e t e r. F i s h e r @ g m a i l . c o m M o b i l e : ( 5 7 1 ) 2 3 9 - 7 7 1 5

PROGRAMMING AND SOFTWARE SKILLS

Microsoft Office (Excel, Word, Outlook, PowerPoint, Access) Mac OS X and Mac

Adobe Suite (Acrobat, Photoshop, Illustrator) Variety of inventory systems

More than a dozen commonly used databases Type 75 accurate words per minute

EDUCATION

Northern Virginia Community College, Sterling, VA:

Associate’s Degree in Physics. Expected date of completion: August 2015

PROFESSIONAL DEVELOPMENT

ServSafe Certification, National Restaurant Association. Completed: October 2010

Microsoft Excel Basics/Advanced Microsoft Excel. April2014

Contact this candidate