Project Manager

Abu S. Kareem

**** ******* ******* **

Midlothian, VA 23112

Phone No: 804-***-****

E-mail: ********@****.***

Legal Status: US Citizen

Objective: Seeking a stimulating and challenging position in a supportive, dynamic and growing organization

where I can continue to exercise and develop my skills as well as advance my career.

Profile Summary: I’m a well-rounded IT professional having experience that spans over 17 years in the

IT domain working in the capacity of a Software Engineer, Project Manager, Project Lead, Business

Systems Analyst, Data Analyst and Enterprise Business Architect. Have proven ability to set and enforce

project management standards, manage size-able cross-functional teams in a matrix and high-profile

customer facing environments supporting effectively and efficiently organization’s operational needs and

strategic initiatives through delivering products, hiring, staffing and maintaining of a diverse and effective

workforce. Have hands-on experience in managing, coaching, mentoring and training employees/team

members.

Have hands-on working knowledge in the following spheres: Project Management, IT Governance &

Compliance, Cost-Benefit Analysis, Enterprise Business Architecture/Business Analysis, Business

Process Re-Engineering (BPR) & Business Process Management/Modeling (BPM); Process Mapping;

Analyzing and developing System Workflow; Data Mapping/Modeling; System Integration; Road

Mapping for SOA; Assessing & Documenting ‘As Is’ Business Process Capabilities; Documenting ‘To Be’

Business Processes; Gathering & Analyzing Business/System Requirements; Analyzing Data;

Developing Functional/System Design Specs; QA/QC: Developing Test plan, strategies and scripts for

System, Integration, Regression/End to End Performance, ORT & UAT; Managing Change Control:

Processes, Procedures & Standards, Leading Implementation, Managing Projects using SDLC/SDM,

Waterfall & Agile/Scrum and PMI Methodologies as wells as various requirement gathering, designing

and data/object modeling tools/techniques in Web Portal and legacy systems environments.

Industry knowledge: Fed Govt., State Govt. Medicaid/Medicare, Healthcare – Payer, Provider,

Institutional, Managed Care, Billing, EMR System, Clinical Info System, Laboratory Info Management

System, Clinical Trials. Retail & Telecommunications.

Professional Certification -

Certified Project Manager, CPM

Master’s Certificate In Project Management, MCPM (PMI, PMBOK)

George Washington University, Washington, DC - 2010

Education -

Master of Management Information Systems

GPA: 3.917/4.0 (Overall)

Friends University, Wichita, Kansas - 2001

Bachelor of Science in Computer Information Systems

GPA: 3.488/4.0 (Overall)

Received Dean’s Honor Roll

Friends University, Wichita, Kansas – 1998

Methodologies: Project Management - PMI, PMBOK, Software Development – SDLC/SDM, Object Oriented

Analysis & Design (OOAD), IT Service Management – ITIL, CMMI, Business Process/Six Sigma – SIPOC,

DMAIC & RACI, Gap Analysis, As-Is, To-Be, Web Design - Usability Principles & Methods, CMS MITA,

Agile/Scrum, ADM (Accenture Delivery Methodology), Change Control - Change Management.

Frameworks: Enterprise Architecture - TOGAF, Zachman, DODAF, FEAF, SOA, Sarbanes-Oxley/SOX.

Modeling: OOAD - Unified Modeling Language (UML), Business Process Modeling - BPMN, Data Modeling -

ERD, CDM, LDM, PDM, 1st/2nd/3rd NF, IS Security - Threat Modeling/Attack Tree, User Interface/UI/UX - Wire

Framing, Prototyping.

Business Analysis, Design & Process: Rational Requisite Pro (ReqPro), Rational Unified Process (RUP),

Data Flow Diagram (DFD), Requirements Traceability Matrix (RTM).

Tools: Project Management – MS Project, Design/Drawing/ Diagram – Visio, QA/Testing - HP Quality Center,

PVCS Defect Tracker, REMEDY, Documentations, Presentation & Collaboration - MS Word, MS Excel, MS

PowerPoint, MS Outlook, MS Sharepoint, Data Analysis/Query – SQL.

Abu S. Kareem 1

Environments: Net, C#, C VB, Oracle, MS SQL Server, Web Portal/Web Service.

Techniques/Facilitation: Requirements Gathering & Validation – JAD Session, User Focus Group

Meeting/Survey and interviews.

Professional Experience:

12/2013 – Present, Virginia Premier Health Plan, Inc. /VCU Health System, Systems Configuration –

Richmond, Virginia

Manager, Systems Configuration (Claims)-

In a highly regulated environment, manage a team of Business Systems Analysts/Technical Resources

responsible for overseeing/managing third party editing/pricing applications (Optum iCES, 3M groupers)

interfacing with the core claims system, GE IDX that processes claims. Provide project management oversight

on scoping, planning, scheduling, monitoring/controlling and closing out projects. Lead business analysis,

gathering business requirements, fit-gap analysis, developing system specifications, developing test cases,

performing QA (Unit, End-to-end testing), conducting/facilitating UAT for new implementations. Address

production issues, document and maintain system documentations, business processes and SOPs to support

business operation. Manage the configuration of the systems by enforcing a prescribed change management

policy and a clear documentation processes. Work with the internal IT team, Claims Quality & Integrity and 3rd

party IT development teams to ensure that system configuration changes are functioning properly in

production. Present executive briefings/metrics and provide project status to the senior

leadership/stakeholders/PMO steering committee.

Hire, develop staff and direct the work of the resources by planning and coordinating activities such as

systems installations, upgrades, systems integration and interface development relating to claims processing.

09/2013 – 12/2013, Independent IT Consultant – Richmond, Virginia/Remote

Based on the clients’ need, contributed to the projects performing the following activities: Project Management,

Business Analysis, Quality Assurance and Business Architecture.

09/2012 – 08/2013, Alere Toxicology Services Inc., Information Technology – Richmond, Virginia –

Worked on technology projects acting as the liaison between business and technology groups.

Sr. IT Project Manager/Lead Business Systems Analyst-

As PM: Managed cross-functional project team in a matrix and high-profile customer facing environment

supporting effectively and efficiently organization’s operational needs and strategic initiatives that

encompasses -

Running complex projects/programs in agile/waterfall methodology from design and development to

production

Defining requirements and planning project lifecycle deployment

Defining resources and scheduling for project/program implementation

Creating strategies for risk mitigation and contingency plan

Initiating project, planning and scheduling project resources, deliverables, goals, and milestones

Monitoring and controlling project activities (Tasks)

Identifying project issues, managing logs and solving issues

Managing integration projects including needs analysis, system design, testing and implementation

Designing/developing and maintaining technical and project documentations

Responding to executive level project requests determining business needs, scope and level of effort required

Providing project status communicating WBS milestones to the stakeholders

Ensuring that all artifacts/documents are produced and activities are performed in each phase of the

development life cycle complying with prescribed methodology: CMMI/PMI or Agile/Scrum

Administering and managing change control process/system change requests and releases

As Lead BSA: Was the primary liaison between the business community, technology organization and

external partners on projects for the entire SDLC. The responsibilities include as follows:

Interact heavily with business stakeholders/SME to understand their problems and needs

Worked with business to identify opportunities for improvement in business operations and processes

Gathered, analyzed, documented, and validated business needs/requirements (Created User Stories,

Conducted JAD session, interviews and user focus group)

Established requirements baseline and addressed change management (Captured in RTM, Requirement

Traceability Matrix: Bus Requirements, Functional Requirements, Bus Process, Bus Rules & Test Cases)

Performed ‘FIT GAP’ analysis to pinpoint missing feature in the system

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Modeled/documented business processes: ‘AS IS’ and ‘TO BE’ (Used BPMN modeling tool, as required)

Elicited functional requirements and created design spec document (Used UML modeling Tool, as required)

Created test cases and performed QA testing (Regression, UAT)

Created system user manuals, as needed

04/2008 – 08/2012, Bostwick Laboratories Inc, Information Technology – Glen Allen, Virginia - Worked on

Re-engineering Project of Core Laboratory Information Management System (LIMS) that encompasses

Clinical Trial & Clinical Pathology and associated Sub-Systems, such as EMR/EHR.

Sr. Business Systems Analyst/Project Manager -

Implemented the project management standards, processes and methodology in the IT department for IT

projects and created required deliverable artifacts/templates. My primary responsibilities include conducting

needs analysis and documenting solutions for system enhancements, new functionality and new integrations

for LIMS Web Portal ongoing basis as well as leading a team responsible for gathering business requirements,

creating functional/technical design specs, developing test strategies/plans/cases, performing application

testing, assuring quality, developing user manuals, creating ITSOP security/compliance documents and

updating/managing documents of all areas for in-house built Laboratory, Billing,EMR and Business

Intelligence applications. Managed and provided direction to Business Systems Analyst, QA Analyst, Data

Analysts and Technical Writer while serving as the key liaison between business users and Technical Teams

performing the followings:

Business Systems Analysis & Developed Design Spec: Analyzed existing software for incorporation of desired

enhancements performing detailed reviews and analysis of program changes, new equipment, new technology

and other factors and trends impacting existing systems in order to facilitate the development and

conformance of system modifications.

Conducted requirements gathering sessions in the form of JAD or small users meetings. Worked with business

units to understand their needs, find the opportunity for process improvements, and analyzed the ‘As-Is’

business process workflow and propose technology solutions to improve process efficiencies by creating ‘To-

Be’ business process workflow.

Developed and manage business/functional and technical requirements documents using Requirements

Traceability Matrix (RTM), created Functional/Technical specifications and developed Conceptual/Logical

Design document that encompasses Use Cases, UI Specs, Data Flow Diagram, Object/Class Model, State

Chart/Sequence Diagram, Data Elements Grid, Interface Spec (HL7, XML) and Report Specs, etc. and work

with the development team to design technical solutions.

Analyzed and mappped data for conversion. Ensure that all federally regulated policies are implemented and

enforced.

Enterprise Architecture: Provided project management oversight (initiation to implementation) to enterprise

architectural undertaking. Work with Application Development and Infrastructure teams to identify, research,

discuss, design, and implement key enterprise architecture standards. On an on going basis, communicate

with business stakeholders to gather enterprise architecture requirements and visions for the future state of the

Enterprise Architecture needed in order to satisfy the organization’s business strategy and target operating

model showing how the current and future needs of the organization will be met in an efficient, sustainable,

and adaptable manner. Developing architectural standards and frameworks based on industry best practices.

Create, update and manage conceptual, logical and physical architectural models aligning with architectural

framework using UML. Created business process models using BPMN for different line of businesses

corresponding to enterprise business architecture objectives and visions.

Using Zachman framework, developed enterprise architecture blueprint documenting the current Process -

Application – Dependencies depicting different entity views having stake in the Enterprise (Planner, Owner,

Designer, Builder, Integrator & user views) across Data, Function, Network, People, Time & Motive aligning

with Business/IT Strategy. Develop/update the current enterprise Architecture model based on the delivery

projects to date. Created Service Layers blueprint illustrating business actors, user interfaces, business

services & processes, application services, data & components and technology & infrastructure components.

Worked on security architecture RBAC model using UML, gathering requirements for developing Role Based

Access Control model depicting organizations’ role hierarchy and its relationship with subject, session,

permission & operation entities based user role constraint & role activation constraint.

Project Management & Implementation: Initiate, Planned, Scheduled, Managed Risk & Issue logs recording

mitigations & resolutions, Monitor & Control projects and deliver products. Managed integration projects

including needs analysis, system design, testing and implementation. Respond to executive level project

requests determining business needs, scope and level of effort required.

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Provided project status communicating WBS milestones to the stakeholders, coordinating tasks with the

development team and the business units. Ensured that all artifacts/documents are produced in each phase of

the development life cycle complying with CMMI/PMI. Consult with cross-functional technical team members to

ensure viability of systems.

Testing & QA: Created and executed Test Cases for end-to-end/Regression Testing. Develop test plans &

strategies, create test environment for conducting User Acceptance Testing and validate results. Ensure

systems are compliant with HIPPA & FDA.

Compliance: Developed and maintain IT Security & Compliance documents on an ongoing basis to meet the

regulatory requirements aligning with IT security architecture. Created SOX financial process, procedure &

internal control readiness framework using ITIL (Strategy, Design, Transition, Operation & Continual

Improvement) defining components/phases aligned with executive and departmental organizational

chart/roles.

Defining Standard Operational Processes, Policies/Procedures & Providing Training: Ensured that systems

documentations (Requirements doc, Design Spec, User Manual, QA/Testing Materials & Traceability Matrix

etc.) are updated. Developed IT SOP and System User Manual and provide training to users as needed.

02/2007 – 02/2008, Accenture, Job Title: Principal Consultant - Systems Integration and Technology

(SIT), Health & Life Sciences and Products Reston, VA

Client, Projects Assignments & Roles

Client: Best Buy

Project: Geek Squad ESD

Role: Project Lead & Sr. Business Systems Analyst

I was responsible for preparing Scoping and Vision Document in order to provide estimates to obtain project

approval from the client. Assessed current system capability/business process, performed Fit/Gap Analysis

and analyzed high level business requirements to design and document ‘To Be’ business system processes.

Developed WBS, project plan, schedule, Managed risk & Issue logs recording mitigations & resolutions, and

monitored & controlled project activities. Ensured business needs and objectives were effectively captured.

Provided direction to the project team and managed their -to-day operation and assignments.

Client: US Postal Services

Project: LMS Learning Technology Requirements Gathering & Process Modeling

Role: Requirements Consultant & Project Lead

This role entailed process design and requirements documentation for the learning technology infrastructure at

USPS having heavy interaction with client that leads to a larger design, build, test and deployment and leading

and managing a team of 7 people.

I was responsible for reviewing past USPS process flows, test scripts and design documents to pull

requirements that have already been identified. Leveraged past requirements gathering effort and reflected it

in the deliverables.

Set up and maintained Requirements Traceability Matrix.

Provided input into key activities for delivery of the Requirements Traceability Matrix, including preparation of

initial straw-model, facilitation during JAD and review workshops, and requirements verification and

prioritization activities.

Reviewed business requirements to ensure the right level of detail is included to support further development

of the LMS. Prepared and packaged final requirements document for delivery to the client.

I provided the subject matter expertise about requirements gathering and joint application development to the

client and team. I adapted standard methods and best practices to meet client needs/ best practices.

Communicated risks to the clients as identified.

Client: Aetna

Project: HRPA

Role: Business Solution Architect/Project Lead/Manager

Retiree Health Access System that will be administered by Accenture Healthcare Admin. I was responsible for

leading business requirements gathering process for Billing Systems, verifying and translating them into

functional and system specifications by using Business/System use cases, workflows, ERD and other

applicable tools. I Managed requirements by using Requirement Traceability Matrix starting from Business

Requirements, Functional Requirements, Use Cases, and Test Cases through Roll-out. Interacted with client,

vendor, internal cross-functional business and Technical team members, such as Enrollment, Account

Receivables, Call Center, Web-portal, Technical Architecture and Interface, etc. in providing solution delivery.

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Ensured that HIPPA policies and procedures are put in place and EDI transaction requirements are compliant

accordingly. Created and implemented an industry standard change management process & methodology for

the client. I was responsible for project planning, directing and controlling the resources and efforts of the

assigned functional team to accomplish the delivery of the final product working hand in hand with other

project leads under the guidance of the PMO Sr. Executive and Program Manager. Reported project status,

risks and progress to IT senior management as well as PMO executives.

Worked with Accenture enterprise architecture team comprising system, application, technology,

data/information& security to identify, research, discuss, design, and implement key enterprise architecture

standards and framework for the client’s futures project needs and developed EA blueprint using TOGAF &

Zachman frameworks that represented conceptual, logical & physical models of the current systems

corresponding to different viewpoints.

Client: Best Buy, Enterprise Architecture

Project: Security Architecture: Threat Prevention

Role: Enterprise Business Architect/Project Lead

Client wanted revamp their It security policies that led to develop an enterprise wide threat model for all

commissioned application to analyze the attack paths, vulnerabilities and develop the necessary

countermeasures.

Interacted heavily with business process owners and technical teams (DB, App Dev, Network, Infrastructure,

Security Architecture) to document current business processes, gather requirements, business/data rules for

depicting threat models. Created threat models for individual application by decomposing application,

determining and ranking threats and determining countermeasures and mitigations. Developed attack trees to

perform further threat analysis and list for each of the following aspects to complement the models: external

dependencies, entry points, assets & trust levels. Recommended security controls strategies describing

preventive measure in the following areas: authentication, authorization, cookie management, data/input

validation, error handling/information leakage, logging/auditing, cryptography, secure code environment &

session management. Additionally, the project management responsibilities of this role entailed managing

project tasks/activities, schedules, resources and change control process and reporting project status/progress

to the client PMO.

Client: Best Buy, Enterprise Architecture

Project: Matrix Merchant Supply Chain Management, Business Intelligence

Role: Data Architect/Project Delivery Manager

Client wanted to monitor day to day business operations based on metrics via User Interface (Dashboard) that

would have Business Intelligence capability in Business Object environment.

Interacted heavily with cross functional business and technical teams by facilitating JAD sessions and small

user group meetings to understand the current business processes, gather data requirements, business/data

rules, validate data requirements, set data standard naming conventions and map data. Communicated

strategies and processes around data modeling and architecture to cross functional groups and stakeholders.

Assisted the Lead Enterprise Data Architect in creating Conceptual, Logical and Physical data models for

Business Object reporting and Business Object Dashboard data display in the front end for the key business

users. Worked with DBA in developing data structure for laying out Physical Data model & mapping data.

Additionally, the project management responsibilities of this role entailed managing project tasks/activities,

schedules, resource and change control process of the data warehouse part of the project and reporting

project status/progress to the PMO.

11/2005 – 12/2006, Affiliated Computer Services Inc. (ACS), A Xerox Company, Information Technology

Services Group – Government Health Care Solutions, Richmond, Virginia - Worked on Re-engineering,

Designing, Developing & Implementing Medicaid Management Information Systems (MMIS) for State’s

Medicaid Program. Core Sub-Systems: Claims Financial & Reporting Systems. Other Sub-Systems:

Interactions with cross-functional team members from other MMIS Sub-Systems.

Sr. Systems Consulting Analyst/Project Lead-

My primary responsibilities included interfacing with business customers/stakeholders to gather business

requirements, analyzing and performing definition of user functional requirements by translating development

and maintenance requirements into system specifications for the MMIS Web Portal complying with MITA

guidelines. Coordinated with stakeholders and ensured optimal level of services.

Validated project requirements docs and obtained sign-off from stakeholders. Managed and provided direction

to the resources (Business systems Analysts, Data Analysts/Modeler, QA Analysts and Developers) and

directed their -to-day operation and assignments. Served as the key liaison between clients (state) and

Technical Teams performing the followings:

Business Systems Analysis & Design: Analyzed existing software for incorporation of desired enhancements.

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Performed detailed reviews and analysis of program changes, new equipment, new technology and other

factors and trends impacting existing systems in order to facilitate the development and conformance of

system modifications. Formulated recommendations on alternative approaches to realize desired

functionalities and/or enhancements and desired levels of performance. Performed feasibility studies, life cycle

analysis and/or cost/benefit studies. Analyzed and mapped data for conversion. Designed system, providing

interpretive analyze, prepared flowcharts/business process models and associated diagrams/enhancement

plans. Ensured that HIPPA policies and procedures are put in place and EDI transaction requirements are

compliant accordingly.

Project Management & Implementation: Interfaced with PMO and ensured that PMO prescribed methodology

SDM is in enforced and all artifacts/documents are produced in each phase of the development life cycle

complying with CMMI/PMI. Consulted with cross-functional technical team members to ensure viability of

systems.

Testing & QA: Prepared acceptance test plans & strategies, developed test cases, conducted acceptance tests

and validated results.

Defining Operational Process & Training: Ensured that systems documentation is updated according to client

and ACS' standards in order to assist in user training. Provided training to clients as needed.

12/2003-11/2005, Coventry Health Care, Inc/ First Health Services Corp., Health Care Management, IT

Business Support Services, Glen Allen, Virginia – Worked on Re-engineering, Developing & Implementing

Prior Authorization Web Systems/Applications interfaced with MMIS. Prior Authorization Web Systems.

Supervisor/Sr. Business Systems Analyst -

I represented Health Care Management group in the task force formed to formulate PMO processes,

procedures and Clinical Information System development methodology. The management duties of this role

entailed hiring, training, coaching, counseling and evaluating performance of direct reports. I developed a

strong team through training and effective organizational development practices. Managed and provided

direction to the Business systems Analysts, QA Analysts, Data Analysts/Modeler and Developers and directed

their -to-day operation and assignments. Led and managed a team of 6 personnel while serving as the key

liaison between business unit and IT/DB/Reporting teams and working hands-on performing the followings:

Business Systems, Data Analysis & Design: Interacted with user community (internal & external) to gather

requirements, analyzed data and worked with development team to assist in development of new clinical

applications, enhancement and maintenance works in the existing applications. Gathered & developed

Reporting requirements for new line of business or existing ones. Participated in Design session ensuring

Data/Object models are accurate and mapped to approve requirements that encompass validating Use Cases

developed by other Analysts in FRD/SRD (Functional/System Requirements Document).

Project Management & Implementation: I was responsible for Project Change Control Management that

included following PMO guidelines: Assess and respond to business needs and resolve business system

problems/production issues. Created and implemented an industry standard change management process &

methodology. Performed quality control for new development ensuring all Artifacts/Deliverables comply with

CMMI requirements in each phases following PMI Methodology - Pre-Plan/Feasibility Study through Roll

Out/Implementation. I assisted PMO Project Managers and mentored other Analysts in developing Project

Charters, Business Cases, defining Scopes and creating Software Development Work Plan including Work

Breakdown Structure (WBS). Led Cross-functional teams to address business and systems issues. Led and

facilitate JAD and GAP Analysis & Users Review Sessions. Communicated project status and progress to IT

senior management as well as PMO. I was responsible for project planning, directing and controlling the

resources and efforts of the assigned functional team to ensuring accuracy and timeliness of the final

product/deliverables.

Testing & QA: Developed Test plans & created Detail Test Conditions/Cases. I executed, validated, Tracked

Defects, Documented and Evaluated User Acceptance Testing and Application QA testing activities for

business units prior to implementation. I verified with Enterprise Testing Group that all business/validation rules

are satisfied before the application is promoted to User Acceptance/QA Testing.

Defining Operational Process & Training: I assisted Contract/Operation Managers in developing Processes &

Procedures for internal users relative to new Application deployment and/or enhancement to existing

Applications. Organized, conducted training session for end users and developed Training Manuals & Tutorials

for end-users.

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Led Projects: Web Application Development & Implementation, Conversion & Migration from Legacy System:

Medical Surgical, Long Term Care, Interface between Business Applications & Claim Processing System

(MMIS) & Behavioral Health.

03/2000-1/2003, Sprint (PCS, Wireless) - Information Technology, Application Development & Delivery -

3G IP-Data Billing Systems, Overland Park, Kansas. Wireless Telephone Billing Systems.

Software Engineer III /Sr. Business Systems Analyst/Project Lead-

Business Systems Analysis Design: I was responsible for defining business problems by interacting heavily

with customers and cross-functional team members within the organization to gather, analyze, and assimilate

high level as well as detailed business requirements to develop and support Wireless Applications.

Project Management & Implementation: Worked closely with PMO assisting Project Managers in creating

project plans, defining scopes and finding Impact Assessment. Provided comprehensive project status

reporting for the higher management/PMO. Coordinated and conducted user acceptance testing with business

units. Organized and conducted training session for users. Developed Training Manuals & Tutorials for end-

users. Responsible for managing issues, performing root cause analysis and maintaining problem logs as well

as provided resolutions in coordination with appropriate resolution team, i.e. Development & Database teams.

Performed Gap Analysis, developed Test Plans/Cases as well as participated in Software Testing. I acted as

Support Analyst on call as needed. I facilitated project meetings and status calls in matrix management

environment.

As the Lead Business Systems Analyst & Project Lead, I provided the Project Management oversight for

the integration of two major billing systems (P2K and Renaissance) of Sprint PCS 3G IP Data billing in

coordination with vendors for each billing system (Convergys and Amdocs). I was responsible for managing

and controlling change processes.

4/1999-03/2000, Sprint (Business Data Services) Kansas City, MO

Sr. Data Specialist-

Technical Account Management: Promoted, marketed and sold Sprint data products. Analyzed clients’

(Fortune 1,000 companies & ISPs) business operations systems, completed technical sales proposals &

provided innovative solutions to prospects for their dedicated Data/Internet access. Managed detailed

implementation/installation processes to ensure client satisfaction & proactively maintained significant client

base by demonstrating mature business judgment & coordinating with network personnel.

5/1993-4/1999, MCI WorldCom, Business Markets Wichita, Kansas

Sr. Sales Associate/Business Account Manager/Team Lead/MIS Analyst-

Sales & Marketing: Promoted MCI WorldCom products, developed new business accounts, and provided

proper telecom solutions to the new business customers.

Training: Trained and managed 8-12 newer Business Account Executives as Team Lead/Supervisor.

MIS: Maintained coordination between IS professionals and internal end users for a variety of system

enhancement projects & production related issues.

Professional Training:

Obtained several managerial/management Trainings on Policies & Procedures and Human Resources

management.

Instructor led/class-room and Computer based training:

Accenture Development Method (ADP)

Quality Improvement

HIPPA Privacy Awareness

Six Sigma Process Improvements

Information Technology Processes (ITP).

Software Development Framework (SDF).

Process Details for Project Managers.

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Telecommunications/Wireless - Wireless Internet Access, Data, GSM, TDMA, CDMA Technologies &

Protocols, (X.25, Switched 56, ISDN –BRI & PRI, Frame Relay, DSL, SMDS, ATM, CLASS ANI, DDS, T-1 & T-

3, SONET, Voice Over IP)

Languages: English, Bengali, Urdu and Hindi.

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