Customer Service Manager

Israel Gomez

*** ***** *** ******* **

contact info:704-***-****

Automated Logistics Specialist 92A

Accomplished in developing effective processes and directing complex logistics functions for multimillion-dollar projects. Excel at coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of equipment, materials, and resources. Advanced expertise in reviewing invoices and shipping manifests to ensure full compliance with local customs and international regulations. Track record of identifying redundancies and maximizing resources to streamline operations. Proficient in a variety of logistics and supply management software, both proprietary and commercial.

AREAS OF EXPERTISE:

Distribution Management

Quality Assurance

Inventory Control Processes

Standards / Procedures Compliance

3+ forklift/reach truck

PROFESSIONAL EXPERIENCE

Continuous Process Improvement

Vendor and Staff Relations

Transportation / Materials Handling

Training and Leadership

UNITED STATES ARMY (various locations) 2008– 2012 Logistics/Distribution Supervisor, 2010 – 2012

Directed eight-member team to develop the most efficient routing system for $47 million in supplies and equipment. Monitored all transportation operations, including quality controls, to ensure transportation services met contract obligations as well as local and national government regulatory requirements. Served as transportation liaison between various organizations and countries. Oversaw dispatching, routing, tracking, and shipping activities to ensure safe, prompt, and accurate delivery of transportation equipment. Trained and coached staff on new tracking procedures. Communicated operational needs to senior management.

Key Achievements:

- Achieved 99.5% average delivery rate on all assignments with no loss of materials or assets.

-Identified and corrected efficiency bottlenecks, which saved $1.2 million and resulted in faster, more accurate supply shipments.

-Played an integral role in creating new automated method for property tracking procedures to increase accuracy and accountability.

-Logistics Coordinator, 2009 – 2012

Collaborated with and supported Logistics Manager in overseeing up to $25 million in equipment and supplies shipped worldwide to support a wide range of projects. Assured proper authorization for all shipments; oversaw tracking and monitored cross-border transportation activities. Directly accountable for $11 million in property, equipment, and supplies. Optimized flow of supplies through development and operation of automated systems.

Sorenson Solutions 2012-2013

District Account Manager Charlotte NC

Working business to business conducting customer service ensuring all merchants are satisfied and taking care of any issues; financially or technically. We prospect new merchants by referrals and keeping a good relationships with our current merchants.

Dole 2013-2014

Operations Lead Bessemer City Nc

Maintaining functions of all daily operations. Responsible with coordinating between departments ensuring all shipping orders are done in an appropriate time. Responsible for approximately 22 employees dealing with heavy machinery in wet conditions. Responsible for time sheets, accountability, and periodic reports.

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